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Travelocity

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Travelocity is an Internet travel service located on Travelocity.com. The main office of the company is based in Southlake, Texas, and there are some more offices in the US and other countries. Travelocity is the sixth biggest travel agency in the country. Travelocity was among the pioneers of the on-line traveling services, giving their customers an opportunity to access fares and schedules information, to book or purchase tickets, check and book hotel rooms, etc. Besides, Travelocity has a great set of vacation packages, cruises, tours. Recently a late minute technology was worked out by Travelocity. Please try to contact Travelocity Customer Service directly prior to posting any complaints on this site.

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Travelocity Complaints & Reviews

Travelocity Reviews

Anonymous
Don't buy from Travelocity
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

Travelocity was running a deal on discounted Disney World tickets on their website, I bought them, now I wish I hadn't. I got my confirmation email from them with my trip ID c...

#318142
May 13, 2012
32

Anonymous
Travelocity - Never use these guys, they don't offer lowest airfares
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

I tried to get a direct flight and had to settle for a 1 stop but found out later that another airline offered a non stop for the same money. They do not look at all airlines for t...

#317499
May 09, 2012
23

Texas2
Travelocity - Never Again!!!!
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

Travelocity has the worst customer service ever!!!! They screwed up and promised to call back within 48 hrs three times to resolve our issue and never got a call back!!!

#317290
May 08, 2012
19

Sodercat
Avoid Travelocity
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

I booked a trip through Travelocity and paid the additional costs for travel insurance (Travelguard inc.). Due to weather delays, my family was looking at being stranded in South C...

#314323
Apr 24, 2012
68

Anonymous
Travelocity - Closed during business hours.
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

I had a confirmed reservation for 7:00PM on Friday April 13, 2012. Reservation was made through Travelocity. Upon my arrival at 7:10PM, The Dollar rental counter at Tulsa, OK was...

#313764
Apr 21, 2012
86

Anonymous
Travelocity the worst ever !!!!!
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

I booked my flight and room. 2 hours later they sent me a note telling me to contact them because the flight had changed. There was no flight ! They said they could not ticket it...

#313611
Apr 20, 2012
96

Sara_s_0...
DONT BOOK WITH Travelocity
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

My friend and I booked two round trip flights from Vancouver BC to Cabo San Lucas yesterday. Prior to booking our flights I called Travelocity and spoke with a representative in re...

#312842
Apr 17, 2012
122

Nomadnic...
Travelocity put my life at risk
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

My email to Travelocity which received NO direct response: On March 10th I received an email that let me know a flight I had booked which would have been lea...

#311904
Apr 13, 2012
131

Anonymous
Screwed by Travelocity in Cancun.
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

trip # 1202 9252 7959All inclusive ad was not honored upon arrival..had to pay an extra $900After a long painful conversation with a Travelocity Rep. I had no choice ...

#311355
Apr 11, 2012
157

Yvelo
Travelocity BAD choice.
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

Travelocity mixed up our entire vacation. Booked a family trip and they double booked us w/ our names 4 times therefore my sister & her husband stayed behind because they couldn...

#310550
Apr 07, 2012
152

Packrat
Travelocity - Won't cancel reservation changed by airline
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

I booked a free flight using flexperks miles on US Bank's website. The airline changed my flight days and never told me. I found out through one ticket booked by Orbitz. When I fo...

#309805
Apr 04, 2012
149

Anonymous
Travelocity - Worst hotel in america
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

Hotel room that my family and I stayed in had holes in the wall,piss stains the the ceiling, the sink and the tub was stoped up and on top of all of that the hotel clerk got very r...

#307721
Mar 26, 2012
145

Anonymous
Never use Travelocity !!!!
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

I booked a trip from NYC to Austin and after booking it Travelocity changed all of my reservations to horrible flights and never even contacted me about it. I will never use them ...

#304669
Mar 14, 2012
165

Anonymous
Travelocity price guarentee a joke
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

3 weeks after booking a trip for $2300 for Mexico on Travelocity the price dropped $125. No worries they have a price guarenty. ITS BOGUS. You have to find the lower price within 2...

#304255
Mar 12, 2012
202

Anonymous
Travelocity
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

Called to book a trip to Orlando for 4 people. Not only do you have a hard time understanding the agent, but he insisted on try to book me on a different airline than I wanted, but...

#304075
Mar 12, 2012
164

Wigg8734
Travelocity is unprofessional fraudulent liars!
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

I booked using the secret hotel function, it was fine and I knew I would not see the address. I selected a certain area in Portland, downtown. I did not receive a hotel in downtown...

#302761
Mar 06, 2012
206

Anonymous
Travelocity Seat Request Ripoff
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

Every other online reservation service I've used (Expedia, Orbitz, Hotwire) has always notified me if my seat requests could not be satisfied. This time I tried Travelocity. I...

#302647
Mar 06, 2012
234

Njt53
Travelocity screwed up my reservation and want money to fix their mistake
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

I have been a Travelocity customer for over 10 years. I made a flight reservation via phone on 3/2/12 as I was using a credit from an earlier cancelled flight. When I received th...

#302350
Mar 05, 2012
202

Anonymous
DONT EVER USE Travelocity !!!!!
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

In January 2012 I was provided the "wrong" information by a Travelocity's customer service agent when changing the dates on my flight travels . The agent told me that there would b...

#301368
Mar 01, 2012
199

Brynie1
Travelocity SUCKS!!! HORRIBLE CUSTOMER SERVICE
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

First off, I tried to book this online and every time I put in all of the credit card info and passenger info, it would time out. I then called customer service and got stuck on th...

#299294
Feb 22, 2012
288

Sapotus
Travelocity - Booked a non-existing room, say its my problem
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

So they booked a hotel that had no rooms available. That's fine, though I will never use them again. Hotel says they sent an email to T. saying that there is no availability.

#298888
Feb 21, 2012
224

Knight037
Travelocity 's Customer Service SUCKS! Let's go Gnome hunting!!
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

Travelocity customer service SUCKS!United changed my flight to something that didnt work for us. I called to get it fixed and after an hour hold time was told to give a...

#298865
Feb 21, 2012
219

Anonymous
RIPPED OFF AT Travelocity
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

Who is responisble for my INSANITY???WILLIAM SHATNER AND TRAVELOCITY!!!!!!I have a real experience for your next TV Ad...It is Traveolocity going banrupt...becaus...

#296870
Feb 13, 2012
281

Anonymous
Travelocity Secret Hotel, secretly cancelled!
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

Have sent the following email to Travelocity twice in the past fortnight now with zero response. Am in shock at how bad their customer service actually is. I guess there isn't ...

#296867
Feb 13, 2012
265

Stefmoun...
Travelocity Screwed Me
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

I made a reservation on Travelocity for a hotel and airfare to Vegas. Less than 1 week later, I called to make a change to the reservation. I actually called to see IF I could m...

#296795
Feb 13, 2012
260

Airfarec...
Travelocity - Customer Service Cannot speak CLEAR english
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

After talking with numberous representatives to get a flight ticket changed to an earlier date, I can assure you that ALL REPRESENTATIVES have a heavy accent that is NOT easlily un...

#295656
Feb 09, 2012
245

Jsanty@a...
Travelocity Is Deceptive
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

We booked our Mexico trip through Travelocity. We paid for an ocean view room and we were supposed to be picked up at the airport in Cancun and transported to Playa del Carmen. Our...

#295044
Feb 06, 2012
245

Anonymous
Travelocity - Trying to redeem a credit
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

Never, never, never deal with Travelocity. I have never had worse service! The guy i was talking to just transferred me without even talking to me! would ask him a question and he ...

#294862
Feb 06, 2012
252

Anonymous
Travelocity ripped me off too.
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

I booked a hotel room at the Hilton Hotel in Las Vegas, Nevada, in December, 2012. A month later I was informed that the hotel was no longer a Hilton. A friend who had worked for...

#294520
Feb 04, 2012
251

Anonymous
Travelocity sucks
5.0 325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125 San AntonioTexas78233 U.S. 888.872.8356,Outside the U.S.1-210-477-1 http://us.custhelp.com/cgi-bin/us.cfg/php/enduser/home.php?p_sid=&prod_lvl1=41&prod_lvl2=43&p_prods=

Travelocity has the worst customer service ever!! I asked to speak to a supervisor and both times (after they couldn't even transfer my call) they told me the supervisor is go...

#294203
Feb 03, 2012
343
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