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Travelocity

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Travelocity is an Internet travel service located on Travelocity.com. The main office of the company is based in Southlake, Texas, and there are some more offices in the US and other countries. Travelocity is the sixth biggest travel agency in the country. Travelocity was among the pioneers of the on-line traveling services, giving their customers an opportunity to access fares and schedules information, to book or purchase tickets, check and book hotel rooms, etc. Besides, Travelocity has a great set of vacation packages, cruises, tours. Recently a late minute technology was worked out by Travelocity. Please try to contact Travelocity Customer Service directly prior to posting any complaints on this site.

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Travelocity Complaints & Reviews

Travelocity Reviews

Whlouisv...
Travelocity

I was charged for a trip I did not take. I was led to believe I was getting a good deal with their Secret Hotels. It was suppose to be a 4 star deal, but when it was revealed it wa...

#292241
Jan 26, 2012
14

Anonymous
Travelocity is an evil gnome that lies

NEVER ever use Travelocity. You will live to regret it. Their entire customer service staff is located in Mumbey India. You cannot understand anything they say. They charged my acc...

#291729
Jan 24, 2012
27

Kdt23
Travelocity Misleading, unreliable, poor customer service

Trip ID is: 7130 2753 5841 Their guarantee says "Everything about your booking will be RIGHT, or we'll work with our partners to make it right, right away." That's a...

#291413
Jan 23, 2012
36

Anonymous
Travelocity - Did not provide promised refund

I made a reservation with Travelocity last year, however I needed to change a reservation. When I made the change, I was sent an E-mail confirmation of the change with instruction...

#290940
Jan 22, 2012
40

Toddhars...
Travelocity tried to cheat me out of $2400

1. Travelocity's customer service is a joke. Ony 1 time out of 20 that I called was I actually connected to a person. The other times I was routed eitherback to the beginning of...

#289675
Jan 17, 2012
56

Anonymous
Travelocity - OVER SOLD OUR PLANE SEATS,HAD TO BUY NEW TICKETS.

WE BOUGHT 3 ROUND TRIP TICKETS FOR RICARDO ROMERO, RICHY A ROMERO AND MARIA ALEJANDRA ROMERO, THROUGH TRAVELOCITY GOING FROM WASHINGTON,DC (IAD) TO MANAGUA, NICARAGUA ON SAT, JUN 1...

#289514
Jan 16, 2012
62

Mkpretty...
Travelocity - Charged for no travel

Tried to book a vacation on travelocity. was unable to do so error stated site was down. so tried to call travelocity and book through them. they stated they couldn't either th...

#288322
Jan 11, 2012
67

Anonymous
Travelocity

Nightmare!!! i booked multiple flights to Europe, just to find out 2 days before that they cancelled my flight without even bothering to notify me. i called in the first in the hop...

#287890
Jan 10, 2012
88

Orr
Travelocity is incompetant and dishonest.

I booked a business trip with Travelocity. It began with a language barrier, I could not understand what the agent was saying. When I politely asked to be transferred to a USA agen...

#287562
Jan 09, 2012
113

Anonymous
Travelocity customer service does not seem to exist.

I am currently on hold waiting for their customer service department for the THIRD time tonight, trying to redeem a credit due to a prior cancelled trip. They don't allow you to re...

#286790
Jan 05, 2012
84

Waterisl...
Travelocity does not stand behind guarantee

I bought travel insurance with my airline tickets,trip was delayed at airport,customer service tells you to call travel guard insurance,they say we are entitled to a $250 benefit p...

#286367
Jan 04, 2012
101

Anonymous
Book anywhere but Travelocity.

I had to change a reservation with travelocity. I purchased two tickets for the same booking, but when I went to re-book they told me they had to treat it like 2 bookings. Becaus...

#285823
Jan 02, 2012
101

Hombrech...
Travelocity canceled ticket after I didn't respond to email

I was booking a flight for my girlfriend and everything was great, I booked my ticket and told my girlfriend her ticket was all good to go. 2 days later, I'm finishing up looking a...

#285191
Dec 30, 2011
146

Anonymous
AVOID Travelocity AT ALL COSTS!

I purchased a $1,900 ticket for my son in June of 2011. My son was going abroad for a semester, and the ticket was expensive because there were four months between the time he lef...

#284195
Dec 27, 2011
161

JoelVet
Travelocity - You pay 100% upfront, but no returns nor reschedules

Don't be fooled by companies like Travelocity. They take your money up front ($2,800 in my case).If you cancell or miss the first flight, they don't reschedule air ti...

#283763
Dec 24, 2011
125

Pissed c...
Travelocity are scammers

I originally booked and international flight and had to cancel. i rebooked a cross country flight and was told it is goning to be an aditional 1200...... wtf. how is a cross count...

#283092
Dec 21, 2011
114

Anonymous
Travelocity

The most expensive and worst experience where I lost time and money. after one hour of trying to book a flight, and getting not where, I desired to call to get the help from a agen...

#282085
Dec 16, 2011
125

Anonymous
Travelocity Doesn't Stand behind their Guarantee!

I booked my flights for Thanksgiving in March and made subsequent flight reservations for my kids. The airlines notified Travelocity on 8/6 that there was a MAJOR (AND I MEAN MAJOR...

#282040
Dec 16, 2011
157

Madwolf2...
I won't use Travelocity again!

In August 2009 I made hotel reservations through Travelocity for a trip that my daughter, her friend and I were taking in May 2010 to North Carolina. In February 2010 I changed ba...

#281494
Dec 14, 2011
157

Myfriend...
Another Travelocity

Be forewarned that Travelocity's "Top Secret Hotels" has a serious glitch that may ruin your travel. I booked a room through Travelocity's "Top Secret Hotels" f...

#278557
Dec 01, 2011
231

Anonymous
Beware! Travelocity is consistently Unacceptable!

I have read other complaints about travelocity on this website. It is eary how similar my complaints are. I booked to business flight to North Carolina. I wanted to fly directly in...

#278256
Nov 30, 2011
174

Bukmdanno
Travelocity takes the money and runs

Travelocity outsources customer service to India. Buyer beware. If you need customer service, you're not going to get any help by calling the help line and get the same level of se...

#275483
Nov 17, 2011
188

Anonymous
Travelocity - Failed to cancel reservation at wrong hotel.

I indicated that I wanted the hotel nearest the airport in Syracuse, NY and I inadvertantly picked the Holiday Inn Express at 5418 South Bay Rd which is approximately 10 miles from...

#274151
Nov 10, 2011
145

Anonymous
Travelocity - Lied about their pay practices & didn't respond to requests for information.

I made an hotel reservation through Travelocity. My copy of the reservation did not say it was non-refundable. When I tried to cancel then they told me I couldn't. I called ...

#273310
Nov 07, 2011
169

Anonymous
Don't book through Travelocity

They have the worst customer service. It is completely inflexible, it's in India and the representative booked me on the wrong flight. They refused to correct it without a fee....

#273265
Nov 06, 2011
189

Shelby3859
Travelocity - Have been waiting for customer service for 1 hour 10 minutes now....

Could've gotten same rate booking directly at resort, but stupidly went through Travelocity. Husband had a near fatal auto accident and can't travel. Airlines will give voucher, ...

#272814
Nov 04, 2011
144

Anonymous
Travelocity Top Secret Hotel Scam

I tried their discount secret hotel and was promised a 3 star hotel but was given a 2 star hotel. The hotel was listed on EVERY other online site as being a 2 star hotel which I n...

#271134
Oct 27, 2011
251

Anonymous
Don't use Travelocity!

I have used Priceline and other travel companies to find affordable lodging and rental cars. For what it is worth, Travelocity shouldn't even be in business. Their rating sys...

#271016
Oct 27, 2011
162

Anonymous
Travel Nightmare with Travelocity

October 26, 2011To whom it may concern:This nightmare begins 5 days ago. Today is Wednesday October 26th approximately 3pm in the afternoon....

#270770
Oct 26, 2011
237

Lilithdear
Travelocity CS Rude - Rebate/Refund Impossible

I've used Travelocity Exclusively for several years now without incident HOWEVER when I had to add a passenger to the exact same flight schedule only 1 day later. I sent a req...

#270461
Oct 25, 2011
206
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