No customer service at Travelocity!

Feb 25, 2008

Travelocity complaint by Abriggs

I booked hotel reservations with travelocity for a driving trip between Georgia and Ohio. For the hotel stay going up, everything seemed fine. Later I realized I had been charged twice for that stay!

Secondly on the return trip we had a family emergency and needed to cancel the reservation. After much run around we were told that if the hotel was ok with a refund then I would receive one. The hotel agreed but I have yet to receive the refund from Travelocity, even though they have been refunded from the hotel. Secondly, the double charge will only be fixed if I fax them the credit card statement and even then they won't guarantee the refund.

I spent more time on hold than receiving help and could hardly understand the person I was speaking to. Don't use them, it isn't worth the hassel. I have filed disputes with my bank since I can't get any help from Travelocity. Best wishes!

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