Travelocity = Joke

Home

Add a complaint

Latest Reviews

Consumer Reports

Company Reviews

Consumer Forum

Consumer Advocacy

Sample Complaint Letter

Affiliates

Recently Discussed

Global TV Products
Riddex-electronic
NCO Financial Systems
NCO Financial Systems, Inc. calls often. We're dept free.
Bank Of America
Electronic payment held by BOA and lies from customer service
Lowes
LOWES HOME IMPROVEMENT opinions - CONSUMER-Furniture
Bayview Loan Servicing
Bayview can have the house! I can not bleed money
Expedia
Expedia Bait and Switch
Citimortgage
Citimortgage is PSYCHIC!!!!

Home » Consumer Reviews » Airlines » Travelocity = Joke

Comments

Travelocity = Joke

May 7, 2008

Travelocity complaint by Onken015

Write your Review »

My fiance was in South Carolina for Basic Training and Drill during Summer 2007 and his father, younger sister and I decided to visit him! The first time I flew out (with his mother and her boyfriend) I booked with Expedia (who did FABULOUS!) and after checking both Expedia and Travelocity I decided Travelocity had the better deal.

So I booked the tickets and we counted down the days till we got to see him... The day before we were scheduled to fly out his father had a medical emergency that required immediate surgery and NO flying for at least 3 weeks (unless he wanted to lose his eyesight... Uh, no.)

Called Travelocity to tell them of the issue and to reschedule tickets. I was told that because it was a medical emergency that I would have to pay $400 to reschedule the tickets, but I would receive my money back after doing some paperwork. Ok, sounds good to me! Rescheduled the tickets, waited the 3 weeks, and saw my fiance.

After we returned I called Travelocity about receiving my $400 back, and I got the run around from person to person (which I had a hard time understanding most of them!) and I was finally told that I needed to fax them in writing what happened, doctors notes and that they would call me within a week after the decision was made.

WHAT DECISION?? I was told I would get $400 back, and as a college student $400 is a LOT!

Waited 6 weeks and still no call, so I called them. They had lost my paperwork or it had gotten misplaced, so finally they put it through. I received an email the next day saying they would not refund my $400 because it is Delta Airlines (the people we flew with) who had said no. So I called Delta... They said take it up with Travelocity.

I am NEVER using Travelocity again.

More Travelocity Reviews

Discuss
Travelocity News

on our forums

Quote this article on your site | Views: 30

Comments (1)

1. Written by John, on 09-05-2008 10:12

They use to lie to earn sometime and then, when they cannot get anything else from oyu they deny refunds. Expedia is even worse (http://www.victimsofexpedia.com)

Report

Comments on Travelocity = Joke
Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article.
Name:
Comment:

Code:* Code
I wish to be contacted by email regarding additional comments