Travelocity takes the money and runs

Travelocity outsources customer service to India.Buyer beware.

If you need customer service, you're not going to get any help by calling the help line and get the same level of service you'd get if you booked directly with the airline. Travelocity India CS people make it sound like you're on your own, you should have booked with the airline if you expected customer service, that's not what they are about. I'll NEVER BOOK WITH TRAVELOCITY AGAIN> EVER> 3 hours off and on hold, no solution, no help.

Only frustration.No apology either, "too bad for you" attitude"

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More Review Details

Product or service
Bad Customer Service
Review category
Travel Agencies
Review rating
3 out of 5
review #275483 by bukmdanno
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cohena2

Nov 17, 2011 #375886

It seems every company is outsourcing to India these days because of the cheaper lablor. They work 8 hrs a day for 25 cents an hour and a bathroom break. How sad is it that you have to call a company's customer service line to verify they're American before you buy their product.

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