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I booked a trip through Travelocity and this included flight, car and hotel room. I turned the car in a day early and I don't get a refund from Travelocity!! I called Thrifty and this is not their policy it is Travelocity that is not issuing the refund. Thrifty care...
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1.0
I liked
  • Will never use again
I didn't like
  • No refund for turning in a rental car a day early
  • No refund for an early car return
  • Dishonest practices
#1063136
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Although their site claims "update plans with no cancellation fees from Travelocity" what they don't tell you is that the cancellation policies are at the discretion of the hotel you book through as part of the package deal. Their website was also misleading in that it...
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#1059868
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Selected a flight. Hit the select button and all worked well except the price doubled+. Spent 4 hours trying to explain the problem to the folks in India. They seem to read replies from a book. Absolutely horrible service. I have used Travelocity with positive results...
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1.9
#1049033
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Travelocity Flight Booking Review

Travelocity
#1039336
1.0
Travelocity did not notify me about a flight time change. Had to stay an extra day at hotel. Did not reimburse. When I got a flight the next day I had to stay overnight in Phoenix Sky Harbor Airport on my way back to Philadelphia. Contacted Travelocity many times. They continue to deny responsibility.p
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Travelocity Customer Care Review

Travelocity
#1026903
1.0
Absolutely terrible customer service, flight was booked for wrong date and never received confirmation email but customer service said this has NEVER happened. Refused to fix problem, will never use them again!!!
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Travelocity Travel Advertisement Review

Travelocity
#1007109
1.0
This is a poor business. They offer protection plans that are misleading and criminal. They get away with false advertising because people won't sue over a few hundred dollars.
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Travelocity Customer Care Review

Travelocity
#984832
1.0
Worst customer service EVER. Spent almost three hours on hold.....disconnected 3 times and all i got was apologies from non-English speakers named "Lynne" and "Don". Will never use again.
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I booked a vacation package, the rep charged my card so many times that my card was frozen, for security purposes, i had to wait 3 dyas til it cleared. Called back, after 1 1/2 hours on the phone, the 1 st couple I booked for, everything was ok, then when i booked my...
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I didn't like
  • That they scammed me
  • Cant get a us agent
  • Poor customer service
#1047551
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Due to legitimate emergency had to cancel my trip about a week before planned departure so notified travelocity to cancel flight and hotel right away. Was told they would do what they could but neither was refundable. At my insistence I was told they'd speak directly...
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2.1
#1047093
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So, check this out. I am planning a trip to Disneyland for my family. We need to fly from Seattle to LA. I found great round-trip, direct flight tickets on Travelocity.com. I paid for the Cancellation Protection, but when I clicked to book the flight, the next screen...
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1.1
#1034503
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I needed to spend 1 night in Ormond beach and got on Travelocity to find an inexpensive room. I am 64 years old man who had to retire early due to quadruple open heart bypass surgery. I live on my social security only and every penny is important to me monthly. I...
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I didn't like
  • Your process handling challenges
#1033521
Reply to reviews
To sum up a long review: They told me they’d cancelled my flights and that there would be no fees. They lied. I was charged $1,200, and they won’t refund me a dime. They told me they’d give me flight credit, then said I had none when I called to use it later. I’ve...
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#1033177
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I purchased round trip tickets from Salt Lake City to Lima, Peru over two months ago. The flight is now in two weeks from today. Prices are now much higher. Travelocity calls me and hangs up. I call back and am on hold for an hour before they tell me that due to a...
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1.0
#1032691
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Contact Travelocity

Headquarters Address:
for LastMinute Package
325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125
San Antonio, Texas 78233
Phone:
(888) 872-8356
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Made flight reservations. Realized an hour later that I needed to change a leg of the flight. The website seems to offer help with changes or cancellations but when you try to actually do one you quickly find that you will ultimately need to talk to them to get it...
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#1030773
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