I recently had to book a flight at the last minute because my mother was ill. I had my boarding pass and was all set to take my flight. At the last minute, I decided to see if I could change my return flight. I called travelocity to see about making this change. I was...Read more
After speaking with three Customer Service Representatives that I could barely understand, and after waking up twice coughing, sneezing with watery eyes and aches in my lungs, opening the door to my LAKE POWELL MANOR near PAGE ARIZONA room to let in fresh air, after...Read more
Anyone work for an airline or know someone who does?.....PLEASE HELP. WILL THEY ALLOW A PASSENGER TO FLY WITH THE LAST LETTER OF THEIR MIDDLE NAME MISSING FROM THE FLIGHT CONFIRMATION? First and last name are accurate and consistent with passport. Middle name is ALMOST...Read more
Travelocity - Sold us a room they didn't have scam
We booked a room with travelocity paid 1,350 arrived at condominium they stated they had no room available for us. Travelocity said sorry everything's booked we will give you a $200 coupon they had our money and we had no room drive 8 hours. Total scam selling rooms they don't have. Theft by deception .
Travelocity Flight Booking Review
Travelocity did not notify me about a flight time change. Had to stay an extra day at hotel. Did not reimburse. When I got a flight the next day I had to stay overnight in Phoenix Sky Harbor Airport on my way back to Philadelphia. Contacted Travelocity many times. They continue to deny responsibility.p
Travelocity Customer Care Review
Absolutely terrible customer service, flight was booked for wrong date and never received confirmation email but customer service said this has NEVER happened. Refused to fix problem, will never use them again!!!
Travelocity Travel Advertisement Review
This is a poor business. They offer protection plans that are misleading and criminal. They get away with false advertising because people won't sue over a few hundred dollars.
My wife and I booked a round-trip flight ($724) with Travelocity, 4 months before the scheduled trip. I did not realize that once you do, the tickets are non-refundable (my bad oversight). One week after booking, my wife and I (both age 79) had medical setbacks and...Read more
I didn't like
- Basic non-refund policy under any conditions
I booked a trip through Travelocity and this included flight, car and hotel room. I turned the car in a day early and I don't get a refund from Travelocity!! I called Thrifty and this is not their policy it is Travelocity that is not issuing the refund. Thrifty care...Read more
- Will never use again
I didn't like
- Dishonest practices
- No refund for turning in a rental car a day early
- No refund for an early car return
Although their site claims "update plans with no cancellation fees from Travelocity" what they don't tell you is that the cancellation policies are at the discretion of the hotel you book through as part of the package deal. Their website was also misleading in that it...Read more
Selected a flight. Hit the select button and all worked well except the price doubled+. Spent 4 hours trying to explain the problem to the folks in India. They seem to read replies from a book. Absolutely horrible service. I have used Travelocity with positive results...Read more
I booked a vacation package, the rep charged my card so many times that my card was frozen, for security purposes, i had to wait 3 dyas til it cleared. Called back, after 1 1/2 hours on the phone, the 1 st couple I booked for, everything was ok, then when i booked my...Read more
I didn't like
- Cant get a us agent
- Poor customer service
- That they scammed me
Due to legitimate emergency had to cancel my trip about a week before planned departure so notified travelocity to cancel flight and hotel right away. Was told they would do what they could but neither was refundable. At my insistence I was told they'd speak directly...Read more
So, check this out. I am planning a trip to Disneyland for my family. We need to fly from Seattle to LA. I found great round-trip, direct flight tickets on Travelocity.com. I paid for the Cancellation Protection, but when I clicked to book the flight, the next screen...Read more
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