Travelocity
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtreme Poor Customer Service
If I could give negative stars, I certainly would. This has been the absolute worst customer service experience in my life thus far.
I pray I never have to experience this level of poor customer service again in my life. I feel taken advantage of and raped and robbed of my money, trust and patience. After MONTHS of going back and forth with Travelocity and the local car rental about a cancellation and refund, I finally received an email stating that Travelocity would refund my money. However, due to the timeline of receiving this refund which has caused me extreme ongoing financial hardship my bank account on which the original transaction was made the account was closed by Wells Fargo.
Mind you, I am a single mother with 3 children, two that are in college. The reason for the initial booking was because my only vehicle to take my children and myself to and from work and appointments kept breaking down on me. I did not need more stress on behalf of Travelocity and its affilliates. I also went to my bank to share and explain the grievance and was told unfortunately, there was nothing they could do to accept the refund from Travelocity on my behalf and I needed to call Travelocity back and request the transaction to go to a different account or to mail me a paper check, which they have the power to do if they wanted to.
While typing in this complaint, I have bern placed on hold for approx. 50+ minutes and still counting because I told the customer service rep that I refuse to hang up until I speak to a supervisor that can assist me. The last time that I called, the agent I spoke with told me that I needed to call during Asian business hours to speak with a supervisor that could address my concern. What bs!?!
All I want is peaceful resolution and refund of my money to a different account or to be mailed a paper check and confirmation of this matter. Yet it that seems too good to be true. Nonetheless, I will NOT stop until I receive ALL of my money back from Travelocity. Also, just like they "record" the calls, I have decided to begin audio recording my calls with them to begin documentation of their poor customer service.
Please don't take my word for it.
It is documented. I have no reason to make this up.
- Prices customer service not honoring what they say
- No refund
- Lies and customer service
Preferred solution: Full refund
User's recommendation: Never use Travelocity or Expedia online travel booking service. Complete nightmare!!! I'm pretty sure I'm not the only person to have a horrible experience with them. Save yourself. Don't do it.
Reservacion
User's recommendation: They will screw u
Issue was solved
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Spanish Town, Saint CatherineYes, I need a refund of my $252. 31 ticket that was partially purchased for July 24, 2022, but wasn't wasn't utilized. My name is Sophia Bryan-Allwood
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bucaramanga, Departamento De SantanderTerrible customer service and lack of knowledge
June 4/2022 I bought four airline tickets,a day before our trip silver airways canceled our trip , not explaining nothing.
I have been trying to get my refund of $ 355.00 with Travelocity ,every single time I called is a different explanation:silver airways dont want to refund ,delta airline don want to refund ,etc,etc
Im so disappointed and disgusted with Travelocity this is the most frustrating experience I ever had
I feel like they took my money canceled my trips and now nobody is responsible for anything
I need my money back as soon as possible
Please dont be another company who SCAM people, we already have too many
SCAMMERS
- Will never use again
- Crap class of ticket terrible customer service
- Company is a ripoff
- No refund
Preferred solution: Full refund
User's recommendation: Don’t use Travelocity bunched of scammers
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerHORRIBLE SERVICE- DISHONESTY
Preferred solution: Full refund
User's recommendation: Avoid using this site
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Charlotte, North CarolinaFlight canceled it’s pure manure in customer service
Preferred solution: Let the company propose a solution
User's recommendation: Find somewhere else to do business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFault web site, atrociously slow chat serice
Preferred solution: Let the company propose a solution
User's recommendation: Use travelocity.com to build an itinerary and then buy the ticket directly from the airlines, not from travelocity.com, because of their atrocious customer service.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Spanish Town, Saint CatherineTo get a ticket refund
User's recommendation: Be careful in booking your tickets online
Refund
User's recommendation: If you aren't satisfied with your hotel, travelocity will help you get a prompt refund as necessary.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam at this point
Mr. Keith Nowak
My name is Kirk Wiggins
On March 27th2022 I was trying to book a two week trip to Dublin Ireland from June 26th 2022 until July 9th 2022.
The first time I tried to book this trip it was for $6588.74 I entered my debt card info just to find out that three of these charges with thought. Travelocity returned $4463.00 back to my account each time but sent $2125.74 to Iberia Airlines each time for a total of $6377.22 after seeing I called in and talked to a customer service rep to get the number for this company. I then called the company and was told that they will hold my money foe thirty days before returning my money.
I ended up filling a dispute with my bank in order to get back this money but this out a seven day hold on that money. To go back just a little bit when talking to this rep he told me this was because of my bank that all of the charges were not going thought so I checked with my bank just to find out there was no hold on my account as the bank said if there was the charges for the airlines would not have went thought.
So on March 29th 2022 I when down to my bank in order to make sure all charges would go thought and tried to rebook this trip again this time to Shannon Ireland with different Hotel and rental car for a total of $4955.83 and again $2167.09 went to the airlines and $2788.74 to Travelocity again the $2788.74 came back to the bank account but the money from the airlines did not this happened two times so now another $5577.48 has been paid out by Travelocity to airlines of my money and I still do notmhave a trip to go on.
I have called to the customer care reps just to be told there was nothing they could help me with and to go to a different company and book this trip, I asked the supervisor to send this to the office of the president for Travelocity so that I could talk to someone that might be able to book this trip so Please have some one call me about this treatment
Thank you for your time
Kirk Wiggins (once a customer )
913213****
Kansas city, Kansas 66106
Kirk.wiggins55@***.com
- Sometimes have better deals than booking direct
- Prices
- Wait times on 800 number
- Refund and proper refund not credit within your company
- You do not get legit answers
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away from this company for international Travel
Flight
- Did good business in the past
- Horrible customer service
- No customer service support or live person
Preferred solution: I would like my flights changed to fly out of my new destination. My transfers aren’t being honored either. My vacation time is being didn’t dealing with this
User's recommendation: Don’t book Travelocity. They won’t to help or accommodate you In a terrifying situation. You’re on your own even if you paid for it already
Crooks
- Steal
Preferred solution: Full refund
User's recommendation: Never
Fraudulent practices
I booked a United flight via Travelocity. United changed the flight significantly (from non-stop to connecting flight with short layover) and rather than inform me of the change and give me the opportunity to reject or accept, Travelocity accepted it on my behalf.
They now will not issue a refund or waive fees for changing the flight. The layover is 40 mins - no way Ill make it with my kids in tow. Travelocity is also lying about the procedure, not taking responsibility even though the email they sent me literally says We accepted the change on your behalf. They lie in the middle of chat sessions.
Its crazy-making. One agent even suggested that by opening the email, I had accepted the flight!
Every time I connect with Travelocity the new agent has no knowledge of the previous conversations. The company hopes to wear down customers by attrition.
User's recommendation: Avoid Travelocity and Expedia at all costs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Camp Hill, PennsylvaniaFailed to provide service
Good morning,
I have been trying to work with the Travelocity customer service agents for 3 months about a refund. I am getting nowhere.
I have tried to call numerous phone numbers listed online and they all ring to the same agents. I cannot get a hold of anyone at a corporate level.
I need someone to help me with my situation.
I booked a service through travelocity and the vendor did not provide service (my reservation was at 3PM, they showed up to the airport at 9AM and marked me a no-show). It is a small amount of money but the travelocity customer service is awful.
Please help me find who I need to speak with.
Regards,
Brandie Glass
Preferred solution: Full refund
User's recommendation: -10
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Never use an ota in order to try to save a few bucks. As you have disovered, it is not worth it. Always book directly with the brand itself.
I understand what you are experiencing. Something similar is happening to me.
They made a mistake with my itinerary and refuse to reimburse my money.
I am a stressed senior who has lost over $1200.Their strategy is to get customers so aggravated we finally give up. KEEP FIGHTING.