Travelocity
Reviews and Complaints
Rental Car Issues
User's recommendation: Stay away from easirent
Travelocity Refused to Correct a Mistake that They Made
I tried to buy another ticket 3 hours ago and have not gotten a confirmation.
Preferred solution: Deliver product or service ordered
User's recommendation: Use Travelocity to find tickets and then go the the airline's website to buy them.
*** poor customer service
Preferred solution: Full refund
User's recommendation: Don’t use Travelocity!!!
Travel from airport
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund for car rental insurance
Preferred solution: Full refund for car coverage plan please
User's recommendation: If your traveling over international borders don’t opt for the car insurance pay for it in person
Needed to change a Covid ticket
User's recommendation: Don’t use travelocity
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI see a down grade of quality
I had a stay in San Juan, Puerto Rico. The complaint is for the condition of our room.
I also have a complaint about my upcoming reservations, cruise and booking transfers.
The message that I sent to the hotel in San Juan.
Good Morning, Thank you for all of your care.
Please have a manager view my string and this message.
In today's day of Covid, I was grossed out by the condition of our room. Cleanliness is very important. On the floor in our room we're security items from a clothing store, not ours. The room had a very musty smell.
The desk chair is broken. The grossest part, I saw it this morning. There is a hand print on the headboard of the bed.
Disgusting!!!!!!!!!!
We like the location of the hotel, but you must have higher standards. For the money people deserve better.
Sincerely,
Jack Mead
- Great ease to reserve trips
- Customers have to fight to be treated well
Preferred solution: I believe that Travelocity needs to greater vet their partner businesses and continue to vet their partner businesses.
User's recommendation: Clean your own room. Let Travelocity know.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Holden, MainePissed off customer / bad service / will not use agene
User's recommendation: Have staff on call to help incase of emergent ices
Got scammed
- Scam
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wesley Chapel, FloridaChanger ma réservation du 28 décembre pour le 25
Preferred solution: Un changement de date de mon vol du 28 décembre pour le 25 décembre sans aucune pénalité car les prix sont les mêmes et j’ai déjà perdu un billet en date du 12 janvier j’ai dû acheter pour le 28 décembre # 72214416970088
I wasn’t treated properly
My fly from Mco to sfo connected via Seattle , then Utha were delayed. Therefore, same day I call Travelocity 3 times , and I was disconnected by the customer services.
Finally the next day, I got a chance to talk to someone That individual was rude. I graying to get my full refund. I was told by jet blue to reach out to Travelocity to get my full refund. All this took place onbooking is made up of combined one-way fares.
These changes only affect the flights listed below.
San Francisco to New York
Sunday, Mar 20, 2022 Cancelled Flight
JetBlue Airways
Flight Number: B6816
From: San Francisco, CA (SFO-San Francisco Intl.)
To: New York, NY (JFK-John F. Kennedy Intl.)
Status: CANCELLED
Depart: 8:45 PM
Arrive: 5:11 AM +1 day
Class: Coach I was told that Travelocity dont need to refund the full amount. I been doing business with you for long time. This situation make me to think twice.
Hope you can help. Felix
Equipment: Airbus A321 Jet
- Easy to buy tickets
- Great ease to reserve trips
- Rude consumer services
- No accountability
- Consumer servi
Preferred solution: Full refund
User's recommendation: My recommendation is don’t take anything for granted.
Change date
- Good deals
- Unable to call easily for changes to reaervation
Preferred solution: Change reservation. .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharges for a car rental that i never reserved
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Poor service
Company fixed the issue and I have been provided with product or service ordered. The change was made after numerous calls to get resolved..
When I tried calling on Thursday, June 3, 2021, I was either on hold or speaking to 3 customer service agents for over 5 hours to get my request resolved. During my third call back from Ashish (602) 466-****, he explained he made an error in my booking to extend my travel from July 1st to 3rd without confirmation from the airline on the previous change. On the last call back, he had United Airline on the call, and due to the change, there was a $45 per person additional charge to complete. I already purchased an additional hotel stay through Travelocity and did not want to disappoint my fiancee further, so I paid the amount.
He informed me the new itinerary would be in my mail. The total time waiting was over 2 hours for this transaction. When I looked at the itinerary this morning, there was no change but a $90 charge from United. I gave a call back to Travelocity and spoke with AG.
When he checked the system, there was no record of the call, and the itinerary had no change. I asked to speak with a supervisor and am waiting for another callback.
Can you please help get to the bottom of this and help get this resolved correctly. I also purchased the travel insurance but felt this was a aawastedexpense as well.
- Value
- Customer support
- Slow customer service
- Handling of problems
Preferred solution: Deliver product or service ordered
User's recommendation: Try another service & they are also bundled w/Expedia
To book my flight and hotel
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