Anonymous
map-marker Saint Petersburg, Florida

Rental Car Issues

I arranged a rental car fro Easirent in Tampa through your website. I got to the rental office and was given a dented up vehicle with half empty gas tank. I was embarrassed to drive the vehicle due to its damaged condition. I have frequently booked travel through you company in the past. But, I have researched Easirent and find that they have a terrible reputation. Why do you use them as a car rental source? The are rated F by the BBB. I trusted the Travelocity brand to make my trip easy and fun. You can restore my faith by refunding my payment for the damaged car provided by Easirent.
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User's recommendation: Stay away from easirent

Mark H Vlo
map-marker New York, New York

Travelocity Refused to Correct a Mistake that They Made

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Updated by user Feb 04, 2022

I tried to buy another ticket 3 hours ago and have not gotten a confirmation.

Original review Feb 03, 2022
I booked a roundtrip flight from Boston to Venice, Italy. I got an email confirming my trip. Under the section labeled Venice to Boston, they only showed Venice to London. I called and left a number to call me back which they did. They admitted that the London to Boston leg had been lost. They would not fix it. The representative only offered a refund, but then I would have to buy a new ticket for $100 more.
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Loss:
$100

Preferred solution: Deliver product or service ordered

User's recommendation: Use Travelocity to find tickets and then go the the airline's website to buy them.

Stony Cza
map-marker Springfield, Illinois

*** poor customer service

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Cancel the trip and try to reuse dollars for a new trip and could not talk to anyone customer service
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Loss:
$1200

Preferred solution: Full refund

User's recommendation: Don’t use Travelocity!!!

Anonymous
map-marker Mount Kisco, New York

Travel from airport

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No communication. I hate chatting when they don't address a question. I'm booking with another company. Very disappointed.
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Daniel A Rhg

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Verified Buyer
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Refund for car rental insurance

Travelocity - Refund for car rental insurance
Travelocity - Refund for car rental insurance - Image 2
I rented a car from Europcar in Guadalajara I added car insurance unaware it was not valid due to it being outside the USA may be reimbursed for the insurance coverage.
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Loss:
$121

Preferred solution: Full refund for car coverage plan please

User's recommendation: If your traveling over international borders don’t opt for the car insurance pay for it in person

Meha Jon
map-marker Wellington, Ohio

Needed to change a Covid ticket

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On hold, then on hold then transferred. Told me already refunded and it wasnt. Idiots, two hours and they hung up!
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User's recommendation: Don’t use travelocity

JackH M

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Verified Reviewer

I see a down grade of quality

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I had a stay in San Juan, Puerto Rico. The complaint is for the condition of our room.

I also have a complaint about my upcoming reservations, cruise and booking transfers.

The message that I sent to the hotel in San Juan.

Good Morning, Thank you for all of your care.

Please have a manager view my string and this message.

In today's day of Covid, I was grossed out by the condition of our room. Cleanliness is very important. On the floor in our room we're security items from a clothing store, not ours. The room had a very musty smell.

The desk chair is broken. The grossest part, I saw it this morning. There is a hand print on the headboard of the bed.

Disgusting!!!!!!!!!!

We like the location of the hotel, but you must have higher standards. For the money people deserve better.

Sincerely,

Jack Mead

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Loss:
$275
Pros:
  • Great ease to reserve trips
Cons:
  • Customers have to fight to be treated well

Preferred solution: I believe that Travelocity needs to greater vet their partner businesses and continue to vet their partner businesses.

User's recommendation: Clean your own room. Let Travelocity know.

Kim Bear

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Verified Reviewer
| map-marker Holden, Maine

Pissed off customer / bad service / will not use agene

At airport ready to board / had a problem with boarding pass / try to call customer service / put on hold / never picked up to help / all most missed flight over problem / A company is only as good as their customer support / Will use another company for booking future flights Dallas Mar 23, 2022 - Mar 29, 2022 | Itinerary # 722576****4881
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User's recommendation: Have staff on call to help incase of emergent ices

Sondra T Fve

Got scammed

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My husband and I tried to book through this travel agency but would not allow us to book our purchase yet still charged our card. We received a report that Travelocity put back $731.16 but Spirit Airlines took $661 without itinerary number. We assume we got hacked. This is not a secured website and see similar complaints.
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Loss:
$661
Cons:
  • Scam

Preferred solution: Let the company propose a solution

Osiris U

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Verified Reviewer
| map-marker Wesley Chapel, Florida

Changer ma réservation du 28 décembre pour le 25

Travelocity - Changer ma réservation du 28 décembre pour le 25
Le numéro de téléphone affiche ne fonctionne plus ! Il ne plus en service et je besoin de communiquer avec un représentant du service à la clientèle. C'est urgent
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Loss:
$63

Preferred solution: Un changement de date de mon vol du 28 décembre pour le 25 décembre sans aucune pénalité car les prix sont les mêmes et j’ai déjà perdu un billet en date du 12 janvier j’ai dû acheter pour le 28 décembre # 72214416970088

Felix O Eec
map-marker Austin, Texas

I wasn’t treated properly

My fly from Mco to sfo connected via Seattle , then Utha were delayed. Therefore, same day I call Travelocity 3 times , and I was disconnected by the customer services.

Finally the next day, I got a chance to talk to someone That individual was rude. I graying to get my full refund. I was told by jet blue to reach out to Travelocity to get my full refund. All this took place onbooking is made up of combined one-way fares.

These changes only affect the flights listed below.

San Francisco to New York

Sunday, Mar 20, 2022 Cancelled Flight

JetBlue Airways

Flight Number: B6816

From: San Francisco, CA (SFO-San Francisco Intl.)

To: New York, NY (JFK-John F. Kennedy Intl.)

Status: CANCELLED

Depart: 8:45 PM

Arrive: 5:11 AM +1 day

Class: Coach I was told that Travelocity dont need to refund the full amount. I been doing business with you for long time. This situation make me to think twice.

Hope you can help. Felix

Equipment: Airbus A321 Jet

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Loss:
$368
Pros:
  • Easy to buy tickets
  • Great ease to reserve trips
Cons:
  • Rude consumer services
  • No accountability
  • Consumer servi

Preferred solution: Full refund

User's recommendation: My recommendation is don’t take anything for granted.

Laurie D Iiy

Change date

Can anyone help me change a car reservation please? I would like to extend my reservation to Saturday the 30th of April for our rental car
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Pros:
  • Good deals
Cons:
  • Unable to call easily for changes to reaervation

Preferred solution: Change reservation. .

diego d Czl

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Verified Reviewer

Charges for a car rental that i never reserved

I tried to make a car reservation yesterday but I never completed the reservation and I been $178 on my credit card???
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Loss:
$178

Preferred solution: Full refund

Resolved
Edward C Ikz

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Resolved: Poor service

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Travelocity - Poor service
Travelocity - Poor service - Image 2
Updated by user Jun 04, 2021

Company fixed the issue and I have been provided with product or service ordered. The change was made after numerous calls to get resolved..

Original review Jun 04, 2021
Good day; I'm writing to let you know the improper handling of my trip by Travelocity. I booked a trip through the website with travel insurance and later called to change the departure date.

When I tried calling on Thursday, June 3, 2021, I was either on hold or speaking to 3 customer service agents for over 5 hours to get my request resolved. During my third call back from Ashish (602) 466-****, he explained he made an error in my booking to extend my travel from July 1st to 3rd without confirmation from the airline on the previous change. On the last call back, he had United Airline on the call, and due to the change, there was a $45 per person additional charge to complete. I already purchased an additional hotel stay through Travelocity and did not want to disappoint my fiancee further, so I paid the amount.

He informed me the new itinerary would be in my mail. The total time waiting was over 2 hours for this transaction. When I looked at the itinerary this morning, there was no change but a $90 charge from United. I gave a call back to Travelocity and spoke with AG.

When he checked the system, there was no record of the call, and the itinerary had no change. I asked to speak with a supervisor and am waiting for another callback.

Can you please help get to the bottom of this and help get this resolved correctly. I also purchased the travel insurance but felt this was a aawastedexpense as well.
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Loss:
$178
Pros:
  • Value
Cons:
  • Customer support
  • Slow customer service
  • Handling of problems

Preferred solution: Deliver product or service ordered

User's recommendation: Try another service & they are also bundled w/Expedia

carol b Txq

To book my flight and hotel

I need help booking my flight and hotel using my debit card. I need to speak to a agent directly because my card is not going through.
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