Karen H Abv

Change flight

Travelocity cant find my flight for tomorrow. I wanted to change the time however they say I have no flight. I have a confirmation number and time etc. oh do have a flight tomorrow. Also you have the wrong email address. Karen Hutchinson
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Preferred solution: My time changed on my flight for tomorrow. 7/5/2021

Anonymous
map-marker Hastings, Michigan

You suck

I ordered tickets it started saying this could take some time then went off so I have no idea if they was ordered or not ,nothing in email either way , then when I try to call customer service its all recordings then they need your god dam intinerary in such I dont have because these idiots didnt send anything to email or nothing I wouldnt use this company if they gave me flights for free F off
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User's recommendation: Absolutely 0

Anonymous
map-marker Houston, Texas

Help to get my redound from Dollar Rental Car

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Travelocity made a car reservation Dollar Rental Car in Cancun- Mexico. And I need help to get back my deposit of $300.00 dollars. Since, I been calling to talk to customer service and the phone is out of service.
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Michael K Rtn

Itinerary number does not work

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No phone numbers work. My itinerary number does not work. I've been charged 3 times for the same trip. Can anyone help?
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Loss:
$1020

Preferred solution: A live person to speak with and fix this.10

Tehreem K

4 hours waiting and call dropped

Need to talk to someone I need to talk to some one in Travelocity. Please need an agent. Pick up my call
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Loss:
$1700

Preferred solution: Let the company propose a solution

Dexter W Tmj

Overcharged

The rental company over charged me $ 300 dollars I also had to walk to my Airbnb from the next car rentals Puerto Rico after waiting 4 hrs for a rental car it was a nightmare the over charge took my spending money in turn ruining my vacation
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Loss:
$372

Preferred solution: Full refund

User's recommendation: Don’t rent from next car

Anonymous
map-marker Clarksville, Tennessee

Bookings

had three rooms at the holiday inn in great bend kansas scheduled for july 16 and 17 (two nights) due to a family emergency we could not go. contacted the hotel to cancel they said i had to contact travelocity, i could never reach anyone to cancel. if i am charged for this i will never book again w book again wi travel
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Anonymous
map-marker Maryland Heights, Missouri

Unhappy with my experience

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Combined airfare and hotel for a trip to Vegas. They not only did not honor the free breakfast which was offered on the Travelocity site even when we confirmed it and had a photo of the offer when we chose the package, our flight time was changed and no one let us know. So we had to stay an extra night in Vegas at our own expense. Not worth the little money we saved when booking the trip.
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Lisa W Mpr

Booking

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Í had a trip booked to Costa Rica and had to cancel due to COVID. I wanted to rebook but they are saying my credit has expired. I was not allowed to travel due to COVID restrictions. I think they should honor my credit due to a world wide pandemic
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Loss:
$730
Cons:
  • No customer service

Preferred solution: Let the company propose a solution

User's recommendation: Don’t book with Travelocity

Anonymous
map-marker Ann Arbor, Michigan

Travelocity

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Ive tried on multiple occasions To reach someone for a A flight changed but nothing Nothing was ever done. Ive tried getting a hold of them and nothing I want my money back!! Dont use Travelocity
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User's recommendation: Don’t use Travelocity

Launie G

No refund for hotel that wasn't even open!!

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Anchorage downtown hotel in listings. We booked a room. Went to hotel at 11 pm. We were very tired and couldn't wait to get there. Hotel was locked up tight and no one was in the parking lot. No doorbell, no one there. Travelocity refused a refuto give so not use
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Loss:
$186
Cons:
  • Bad listings and refund policy

Preferred solution: Full refund

User's recommendation: Do not use Travelocity!!!

Elizabeth H Pxb

Stranded me at the airport

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No one will answer me and I am stranded by your service. HELP ME PLEASE????? I have been on hold for two hours, hung up on, lied to and left stranded in an airport because of Travelocity horrible service. NO ONE ANSERS CALLS or Questions
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Loss:
$1473

Preferred solution: Apology

User's recommendation: Never use customer service as they lie and do not return phone calls

Anonymous
map-marker Nadi, Western Province

Waiting on a refund for a year!

They havent issued our refund from a cancel flight (due to Covid pandemic) from a year ago. Its impossible to try to reach anyone for answers and no call backs!
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User's recommendation: Go through the airlines directly!

Khadidiatou N

Very disappointed

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I have been trying to talk to someone for days and cant get anyone. I just want to get prices because I cant booked it online. It wont let me
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User's recommendation: No because you can’t get to anybody for help

Anonymous
map-marker Puerto Vallarta, Jalisco

Reservation problem

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Hotel did not have my childrens date of birth. Need to update this ASAP. Ive been on hold for 15+ hours. Can you PLEASE help me. Very stressed out! Im on vacation and dealing with this problem on the phone all day with the run around!
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