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Travelocity - They took money off my card but didn’t book anything I’m trying to book the right flight

Travelocity - They took money off my card but didn’t book anything I’m trying to book the right flight
They took the wrong amount of money and didn’t book my flight
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ID
#1823586 Review #1823586 is a subjective opinion of poster.
Loss
$180
Preferred solution
Let the company propose a solution

Travelocity - I would like to reschedule my flight

I cannot get to the customer service to reschedule my flight
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ID
#1823462 Review #1823462 is a subjective opinion of poster.
Location
Libreville, Estuaire

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Verified Reviewer

Travelocity - Cancelled my insurance no notice no permission

1.0
Details
We have tried for 3 days to contact Travelocity due to travel ban we needed to change dates, well our flight leaves Monday and we can't cancel anything without them and they refuse to answer, they cancelled my travel guard insurance no notice no permission no reason. Will be disputing charges with credit card company

User's recommendation:
Stay away

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ID
#1823232 Review #1823232 is a subjective opinion of poster.
Loss
$3990
Preferred solution
Full refund

Travelocity - I tried to cancel my flight

1.0
Details
I have been trying to cancel a flight and have been unable to do it online or through customer service. I have tried three different numbers for customer service and receive a recording they are having technical difficulties. After three days using three different customer service numbers I question if the company is now out of business.

User's recommendation:
Avoid using Travelocity! I will NEVER use them again!

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ID
#1823228 Review #1823228 is a subjective opinion of poster.
Service
Travelocity Customer Care
Cons
  • Customer support
Loss
$358
Preferred solution
Full refund

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Verified Reviewer

I will never use Travelocity again!!!

1.0
Details

Update by user Mar 14

Trip cost $11,000 that I stand to lose because of Travelocity!!

Original review posted by user Mar 13

Trying to cancel itinerary#7517870287113. I am sick and under doctors care. I have letter from my doctor stating I cannot travel. I purchased travel protection insurance. I have tried for 3 days on hold for hours and hours. One rep that I finally reached said he would call me back the next day. Never heard from him. I tried emailing, chat, Facebook, messenger, to no avail!! This trip cost me $11,000. I want a full refund. This costumer service is totally outrageous and unacceptable!!

User's recommendation:
Never use Travelocity!!!!!!

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ID
#1823227 Review #1823227 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Loss
$12
Preferred solution
Full refund

Travelocity - I have a trip Mext week and need assistance

I need to speak w someone about my trip !! Coronavirus
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ID
#1822949 Review #1822949 is a subjective opinion of poster.
Preferred solution
Full refund

Travelocity - REFUND CAHANGE

No phone access need to change or cancel my 71006788492733 please call me ASAP.
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ID
#1822886 Review #1822886 is a subjective opinion of poster.
Loss
$5000
Preferred solution
Full refund

Travelocity - They will not return phone calls or emails. i am very sure i will never use them again unless i get a reply.

1.0
Details
I just wnt to reschedule reservations for my car rental, given the national emergency of corona virus.

User's recommendation:
be sure u book wth another company

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ID
#1822837 Review #1822837 is a subjective opinion of poster.
Location
Newbury Park, California

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Verified Reviewer

Travelocity - Price match guarantee not honored!

2.6
Details
I have used Travelocity since 2015 but have never requested a Price Match Guarantee before. Apparently it is in name only. I have repeatedly sent the screen shot and even enlarged the text indicating that the hotel, dates, level of accommodation and terms for cancellation were identical to those of Travelocity. It's been 5 emails and one week later I have no resolution. I do however appreciate the opportunity to complete my online survey about your customer service!

User's recommendation:
Only book at the last minute and don't expect a reply from customer service

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ID
#1822814 Review #1822814 is a subjective opinion of poster.
Service
Travelocity Room Booking
Pros
  • Easy booking and terms of booking clearly indicated
Cons
  • Price guarantee when all terms met and confirmed not honored
Preferred solution
Price reduction

Travelocity - Cancel/refund

I was unable to speak to a customer service rep after calling and being put on hold all day
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ID
#1822795 Review #1822795 is a subjective opinion of poster.
Location
Brighton, Massachusetts

Travelocity - Cancel hotel

We will not be staying 3 nights. We only stayed 1 night and need to cancel the remainder of our reservation.
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ID
#1822357 Review #1822357 is a subjective opinion of poster.
Service
Travelocity Room Booking
Pros
  • E-mail confirmation
  • Reasonable pricing
  • Website
Preferred solution
Price reduction

Travelocity - Cancellation

I have been trying to cancel my cruise for the last several days in his unable to reach travel lost the customer. Just want my credit from the cruise line
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ID
#1822305 Review #1822305 is a subjective opinion of poster.
Preferred solution
Call and cancel my cruise and get a credit from the cruise line

Travelocity - Change reservation

I would like to change my reservation My itinerary numbers is 75214368227
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ID
#1822255 Review #1822255 is a subjective opinion of poster.
Preferred solution
Please help me change

Travelocity - Can't cancel my reservation

1.0
Details
Due to the Corona virus and my age and health, I am trying to cancel my reservation in a hotel in Nashville. Because I booked through Travelosity, the hotel website says to contact Travelosity. I have called both numbers that I found on line all hours of the day and night and I get the same message "we are having technical difficulties and are working to fix them". Getting really frustrated with them and won't ever use them again.

User's recommendation:
DON'T USE TRAVELOSITY. you never know when you will have to cancel your plans.

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ID
#1822238 Review #1822238 is a subjective opinion of poster.
Service
Travelocity Customer Care
Pros
  • Slightly better prices
Cons
  • Custmer service is non-existant or unreachable
Loss
$1233
Preferred solution
Answer the phone

Travelocity - Cancellation

I've been trying to reach out to customer service, need to cancel a reservation before I get charged for it. Been calling for hours. But, apparently yall are having technical difficulties. The it# 752402617285
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ID
#1821993 Review #1821993 is a subjective opinion of poster.
Preferred solution
Apology