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customer service service customer flight hotel phone trip book reservation money
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2.3
Details
Made a reservation with travelocity on 3/10/19 to Norfolk, VA. Good air fare rate. Received confirmation (itinerary # 7418374945646) Confirmation Code HNQ6QK. tried several times to check in and it failed saying "oops..." so I believed that Delta would have all the...
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ID
#1520466 Review #1520466 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Pros
  • Price
Reason of review
reservation cancelled with notice.
Loss
$196
Preferred solution
Price reduction

Travelocity - Horrible customer service!

i Bought travel protection plan - my flight was canceled- they don’t want to return my money , had to buy new international ticket! Bwt. Still waiting for “ supervisor Leon “ call me back !!!
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ID
#1520234 Review #1520234 is a subjective opinion of poster.

Travelocity - Worst booking experience of my life

I booked an international flight with Delta, KLM, and Kenya airways. I then proceeded to get notices regularly about segments of my flight being canceled. Despite sitting on hold for hours with Travelocity and being assured that all was well, a couple days before my flight several of the segments again appeared as canceled. Finally, I called Delta and was told those segements had never been issued! I was able to get Delta to fix the problem, but must have spent at least 4 hours on hold over the course of the month. Had I not double checked my flight into in the Delta platform, I would not have known I had no flights until I showed up at the airport. Save yourself the headache and book with a real travel company!
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ID
#1520071 Review #1520071 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Poor customer service

Travelocity - Poor customer service

1.0
Details
They booked our flight, then the airline cancelled our flight! It took two hours to cancel the flight and rebook with another airline! Customer service is very hard to work with, they have excuses for everything, If you don’t expect much, you won’t be disappointed,, I would not recommend Travilocity to anyone!! Highly disappointing!!
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ID
#1498087 Review #1498087 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$200

Travelocity - Canceling 3mths ahead of time ??? I cant

Ur telling me 3mths ahead of time i cant cancel my booking...wow really...a hotel in the usa...really..not iran...yes a hotel right here in zanesville,ohio...u shouldnt even have a nonrefunding hotel on your web-site...non refunding...seriously....this will also b my last dealing with travelocity too....
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ID
#1497705 Review #1497705 is a subjective opinion of poster.
Service
Travelocity Room Booking
Reason of review
Return, Exchange or Cancellation Policy

Travelocity - The worst ever!

1.0
Details
nothing but lies and runarounds!! this company should be investigated by the FBI !!! BEWARE!!!!!!
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ID
#1476929 Review #1476929 is a subjective opinion of poster.
Service
Travelocity Room Booking
Reason of review
Pricing issue
Loss
$35
Preferred solution
Price reduction

Travelocity - Bait and Switch on Prices

1.0
Details
Travelocity's prices change when you final book a vacation package by more than 10%? 3 days, at different times, I attempted to book a vacation package only to see that the price changed by $300-$400 at the end? Every time? Always changed after I clicked on "Book It"? It was like the site waited until all the info and credit card numbers were applied then the price always increased? WTF? Contacted Travelocity's customer service and they stated that the prices do change occasionally during a booking. 3 days, at different times, and always when the final info is typed in? *** folks. Scam artists. I won't use them again.
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ID
#1476631 Review #1476631 is a subjective opinion of poster.
Service
Travelocity Vacation Package Booking
Cons
  • Price change policies
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

Travelocity - So dishonest!

shame on you all !!! for constant lies and nothing but a run around!!!! 1st and last time i will ever go to and use this site!! thank you google for leading me into this mess and waste of time and being played as a fool, good going!!! find a better company to suggest and save people from the these immoral practices !!!!
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ID
#1475293 Review #1475293 is a subjective opinion of poster.
Product
Travelocity Coupon
Reason of review
Poor customer service

Travelocity - Bait and switch! beware!! no customer help, at all !!! the worest ever!!!!

1.0
Details
shame on you for being so dishonest :( !!!!
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ID
#1475283 Review #1475283 is a subjective opinion of poster.
Product
Travelocity Coupon
Reason of review
Poor customer service
Loss
$34
Preferred solution
Price reduction
Tags
  • not as advertised
  • Beware

Travelocity - Name placed on a Do Not Rent list.

1.0
Details
Stayed one night in a room. Everything went well. Came back a second night only to find motel 6 wouldnt let me stay. Thete claiming i had an unregistered guest. I had a son who came to see me around 4:30. -5:00am to visit. I'd like proof to substantiate there refusing me service. I am also dissatisfied with there service as I had to clean my own room one time before due to the uncleaned room. Finding empty bottles of liquor and cigarette butts and dust bunnies under beds. There cleanliness is not good and I will continue to file grievances to clear my name ir file lawsuit in small claims court. Also found employees selling drugs to patrons.
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ID
#1470716 Review #1470716 is a subjective opinion of poster.
Service
Travelocity Motel 6 Room Booking
Reason of review
Not as described/ advertised