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Travelocity - Hotel cancellation

1.0
Details
Hotel I had booked through travelocity was closed due to Coronavirus. Travelocity was notified of the closure by hotel management but they did not notify me. I have been trying to call travelocity for 6 days now, my phone calls have gone unanswered. This is frustrating and worst booking experience I have ever encountered.

User's recommendation: Avoid travelocity in your future bookings. Their customer service is the worst of them all.

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ID
#1837982 Review #1837982 is a subjective opinion of poster.
Service
Travelocity Room Booking
Cons
  • Cant get anyone on the phone
  • Custmer service is non-existant or unreachable
Loss
$400
Preferred solution
Full refund

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Verified Reviewer

Travelocity - Cancelled flight, no contact with customers service

1.5
Details
Our flight out of Casablanca has been cancelled following Morocco closing its borders. We were not notified about flight cancellation. After many attempts I can't get in contact with customer service as phones are disconnected or after long wait I would be hanged up. I need a refund for two unused tickets.

User's recommendation: This is not trustworthy company.

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ID
#1837914 Review #1837914 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Pros
  • Affordability
Cons
  • No contact with customer service
Loss
$1601
Preferred solution
Full refund

Travelocity - Cancel/refund

They Returns my money can't be traveled by coronavirus
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ID
#1836913 Review #1836913 is a subjective opinion of poster.

Travelocity - Cancelled hotel reservation on March 19 due to Coronavirus

4.7
Details
Travelocity - Cancelled hotel reservation on March 19 due to Coronavirus
Just want to know when my account will be credited back the $308
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ID
#1836835 Review #1836835 is a subjective opinion of poster.
Preferred solution
Full refund

Travelocity - No es una queja, estoy tratando de cambiar nuestra reserva y no he podido nuestro viaje esta programado para el 31 de marzo segun itinerario 710064481482103, resrvas ALLJPF, ALK2EK Y ALKICR

4.5
Details
Debido al cierre de fronteras

User's recommendation: Es una buena sitio para comprar.

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ID
#1836551 Review #1836551 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Travelocity - Book the trip last night's Didn't get a confirmation numbe

My credit card was charged and I dont have a confirmation or email
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ID
#1836440 Review #1836440 is a subjective opinion of poster.
Location
South Amboy, New Jersey

Travelocity - Book a trip last night's Didn't get a confirmation numbe

Just want to speak to customers services
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ID
#1836417 Review #1836417 is a subjective opinion of poster.
Service
Travelocity Vacation Package Booking
Loss
$144
Preferred solution
Want to speak to customer service

Travelocity - Flight

1.0
Details
Didnt even pick up very disrespectful

User's recommendation: Dont book here.

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ID
#1836384 Review #1836384 is a subjective opinion of poster.
Service
Travelocity Vacation Package
Pros
  • Nasty bugs
Cons
  • Waste of my time
  • Robot emails
  • Non-existant customer service
Loss
$1500
Preferred solution
Full refund

Travelocity - Flight refund or voucher

Travelocity - Flight refund or voucher
Travelocity - Flight refund or voucher
I just needed a refund on my flight and car rental. But I could never get a live person on the phone and after several attempts and long hold times Id finally get someone on the line just to hang up in my face by the time I said hello the person on the other line was gone. After 5 days and hours wasted, I gave up. I understand customer service agents are exhausted and customers are pissed but we all have to work together to resolve the issues. Please give me a call 954-588-5826 or text or email: specialkay12345@gmail.com regarding a refund or credit. I just dont want to lose my money. Unfortunately we have to stay home at this time. Thank you. Kathlyne Stimphile aka pissed but understanding customer
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ID
#1836168 Review #1836168 is a subjective opinion of poster.
Pros
  • Used them for 15 years
Cons
  • Cancellation policy or needing to change flight
Loss
$500
Preferred solution
Full refund

Travelocity - Left with no help in colombia with out a flight cancellation email

1.2
Details
It is a disgrace how travelocity and avianca never notified me of cancellation of flight knowing i only had 48 hours to change date or look for other options before colombia closed its borders for 30 days. And after i had paid everything threw travelocity to get back home to my family. I had to buy other airline tickets to finally get back home to my children. Every time time i called travelocity for hours when i was finally able to get someone after hours on hold they would disconnect. I was treated like garbage or a second class American. I am from Puerto Rico and a American citizen not a stupid spick. And when i booked with my MasterCard i was a good enough customer.
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ID
#1835454 Review #1835454 is a subjective opinion of poster.
Location
Trujillo Alto, Puerto Rico

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Verified Reviewer

Travelocity - Refund on flight

1.0
Details
The number I called is no longer in use.
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ID
#1834919 Review #1834919 is a subjective opinion of poster.
Service
Travelocity Customer Care
Cons
  • Cant get anyone on the phone
Loss
$880
Preferred solution
Full refund

Travelocity - Coronavirus the pandemic

Due to the current corona virus and we are seniors with compromising health conditions, we would like to cancel our trip that is scheduled in April. When things improve we will reschedule I did purchase the cancellation insurance. Please advise me how to do this and get a refund
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ID
#1834917 Review #1834917 is a subjective opinion of poster.
Loss
$698
Preferred solution
Full refund

Travelocity - Refund

I booked a room threw travelocity on the 12th of this month. Get to the hotel they charge me and so does travelocity. Do I pay double for the room how can we get this resolved because the money can't be put back on my card because it is a non refillable prepaid card 71009640024938 Michelle hill
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ID
#1833898 Review #1833898 is a subjective opinion of poster.
Service
Travelocity Room Booking
Cons
  • Cant get anyone on the phone
Loss
$59
Preferred solution
Full refund

Travelocity - To cancel my hotel reservation

1.0
Details
I can not get an answer to cancel my reservation from anyone. I already tried calling the hotel.

User's recommendation: Not good customer service right now.

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ID
#1833242 Review #1833242 is a subjective opinion of poster.
Location
Tyler, Texas
Loss
$500
Preferred solution
Full refund

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Verified Reviewer

Travelocity - Refund on flight

I booked a flight before covid 19 really became such a threat to our country. I would like to cancel my flight and am asking for it to be refunded back to my credit card (Alaska air refunded me fully for the same issue) Im trying to do my part to keep my country safe! My itinerary number is : 71008846500639
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ID
#1833044 Review #1833044 is a subjective opinion of poster.
Location
Lander, Wyoming
Cons
  • Customer service
Loss
$349
Preferred solution
Full refund