Ellyssa Xnn

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Verified Reviewer
| map-marker Herrin, Illinois

Website is not helpful. I wanted to speak to an agent

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Your system is set up to avoid calls. We are having issues with our computer so I am not going to waste my time with Travelocity if you cannot give me a working phone number.
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User's recommendation: Nope

Anonymous
map-marker Racine, Wisconsin

Well they changed there minds twice on the price

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I was talking to one guy and he gave me a price and then the next agent told me I had to pay 200 plus the change fee
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Justin P Wqr

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PLEASE READ False advertising missed my grandpa's funeral

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Travelocity - PLEASE READ False advertising missed my grandpa's funeral
Travelocity - PLEASE READ False advertising missed my grandpa's funeral - Image 2
Updated by user Apr 05, 2023

Travelocity ignored my message. They didn't even take the time to open it.

Original review Mar 30, 2023
Hello I am a first time renter on travelocity and I really needed to rent a car to travel from Cleveland Ohio to west Virginia for my grandpas funeral. I have 9 kids and a baby on the way renting this car was already costing my more then I could really afford but my grandpa was really important to me and I needed to see him one more time before he was buried
.

So using travelocity I finally found a really nice, big and affordable SUV to fit my family. The price came up to 266.00$ I read through everything I was very careful reading everything because my mother in law warned me that some people put holds on your card and I don't have the money for that. I thought this was perfect I set it up I gave them my information and they took 202.00$ now and said 64.00$ at the checkout counter when I pick up the vehicle. After I booked it online I called to make sure everything went through and the first lady I spoke with said she was having trouble finding my reservation and transferred me to someone else.

The next person said yes we accepted the money but now before you can get the car we need a 500.00$ deposit. Now this is very important for me to get to my grandpas funeral I'm out 202.00$ and no car . The guy I spoke with even said he seen that it said nowhere about a deposit or hidden fees or anything. So it hasn't even been an hour I had to cancel it and get my money back .

I sat on the phone for over 30 mins and was finally told all of my money would be returned after the 42 hours it takes to go through the system and then 7-10 business days .At this point I'm in tears and need my money because it's only 2 days until I need to be on the road . I'm asking to please push it through there has to be something someone can do. They said they will try but can't promise . So the next day I get 150.00$ back on my card thank God but where's my other 50.00$.

I get back on costumer service and speak with someone named Helen who is very rude and she says if you read your receipt properly you would see the deposit and the cancellation fee which I have my receipt and it says none of that and neither did the man I spoke with yesterday. So I didn't get my money back in time I still haven't gotten it yet and now I've missed my grandpa's funeral. Something I'll never be able to make up for .

Me and my family are so upset . I thought travelocity was a trusted website I could go through .but instead I got screwed and lost my last chance to see my grandpa before he was buried forever.
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Pros:
  • No pros
Cons:
  • Rude costumer service

Preferred solution: What is there to get? I lost my chance to see my grandpa before he was buried

User's recommendation: Don't trust travelocity

KASALI S

Bad customer service. The company is worthless

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I booked a ticket and Delta won't let me travel. Been asking for refund or credit and your company has been giving me run around. That is not fair.
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Loss:
$1320
Cons:
  • Bad company

Preferred solution: Full refund

User's recommendation: Dont do business with Travelocity.

Tiffany M Hhq

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Had a terrible experience

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Travelocity - Had a terrible experience
Couldnt change my itinerary even though I was within the 24 hrs Had to pay for an ticket for someone who was unable to attend and the plus one who was was unable to be added to thee trip Total waste of airfare hotel and car for two
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Loss:
$3500
Pros:
  • Combination of flight car and hotel
Cons:
  • Total loss did not work out

Preferred solution: Full refund

User's recommendation: Don’t book

Ervey Fhq

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Verified Reviewer
| map-marker Hollywood, Florida

Refund my cancellation money.

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I went on Trivago to reserve a car for the weekend. A car rental company called NU Car Rentals price per day was so inexpensive that I of course immediately reserved my vehicle for the weekend.

It does say there are no refunds for cancellation however I was going that same day to pick up the car and new there was no way that I would want to cancel this. I also had to pay in full on website before I went to pick it up but I received my confirmation and itinerary number and went with my partner in an Uber. When we got there, $20 later we walked into their office and was immediately greeted by a man at his desk and asked if I had a valid driver's license. I said of course her and I have the itinerary the confirmation number and my insurance card.

I handed all of that to him at which time he said, oh no, you cannot rent this car from us because we do not accept Florida driver's licenses. By the way I live in Orlando Florida. The biggest scam there will ever has been because at that time there was nothing he was going to do and we had to turn around and $20 later and another Uber we were back home and our weekend completely ruined. It is now a week later and every single day up until today I have been on the phone with Trivago, one Filipino after another each one telling me that they have nothing to do with this and that I need to get my money back from the company that ripped me off on their website.

I finally got them to refund my money but not before it cost me $280 in non cancellation fees at the hotel that we were supposed to stay and more grief than I couldn't wish on my worst enemy.

Trivago has the absolute worst people representing them and thier "go to" phrase is... Would you like to book a new reservation?

Never once did anyone from Trivago offer an alternative for me unless I would be stupid enough to use them again. I still have not even received the $231 NU owes

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User's recommendation: RUN!!!!!!!

Karen C Tfw

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Verified Reviewer

Title of Listing is Copyright Infringement

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We have owned the website and domain name "Colorado Cabin Escape" for ten years. Your listing "New Colorado Cabin Escape" is managed by Evolve, but you need to take it off of your site or rename it.
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Loss:
$500

Preferred solution: An apology and them removing my name on their listing.

User's recommendation: Stole my website name for one of their listings, and won't take it down.

Karen O Qke

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They cancelled flight and were NOT HELPFUL on rebooking

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We booked 4 flights from Tampa to Budapest. Two weeks later they said the first flight was cancelled. We found other options, but they had to email the airline (wait 4 days for them to respond). They gave other options. We immediately called, but they were no longer available. This has now happened 3 times. Over 4 hours total on phone. They even wanted us to change the date!!! Disgusted. Unfortunately the customer service representatives are foreign and very difficult to understand. DONE WITH TRAVELOCITY.
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Pros:
  • Tons of options
Cons:
  • Pick out a flight and have it not available after paying

User's recommendation: DO NOT USE

Resolved
Josh E Soy

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Verified Reviewer

Resolved: Not hapog

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Updated by user Mar 02, 2023

Company fixed the issue and I have been provided with full refund.

Original review Jan 31, 2023
Cant talk to a human when you call customer service number. Had to cancel hotel reservation due to illness. Wont offer a refund. Travelocity stole $478 from my family of 5 children. Dont book anything from the thieves at Travelocity. Then the icing on the cake is they dont even have the courage to talk to you on the phone to tell you they are stealing your money and there is nothing you can do about it.
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Loss:
$478
Cons:
  • Thieves that steal your money

Preferred solution: Full refund

User's recommendation: Beware of thieves at Travelocity.

Anthony Z Kis

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Verified Reviewer
| map-marker Sacramento, California

Pissed off at Travelocity

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Travelocity hasn't done one damned thing about My complaint. Because of that they lost 4 customers in My family.
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User's recommendation: Go somewhere else

Randall Y Egm

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Verified Reviewer

Cancelled flight

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I called Travelocity to cancel a flight within the 24 hour window to cancel. They managed to cancel my rental car and my travel insurance but did not cancel my flight which cost me nearly 400 dollars. Im pretty well pissed off and will never use them again!
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Loss:
$450

Preferred solution: Full refund

User's recommendation: Don’t use Travelocity!

Anonymous
map-marker Venice, Florida

DO NOT BOOK ANYTHING WITH TRAVELOCITY UNLESS YOUR BFF WORKS THERE.

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Spent over 4000.00 for trip to Vegas. Room was horrible. Was moved second day only due to us. Travelocity drops you like a rock after booking. You have no recourse to dispute. And GOOD LUCK GETTING SOMEONE TO HELP. Always book direct. They overcharged us 800.00 on room and 400.00 on flight. Yea stupid me, but NEVER AGAIN.
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User's recommendation: Do not book with them

Bettie K Isf

Confirmation number from JetBlue

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I need my confirmation number.I booked a flight with JetBlue thru you and no confirmation number. Can you please send me the number or tell me how it get it.
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Preferred solution: Just the conf#

Leonora Z Dmb

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Verified Reviewer

Charged for nothing!

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I booked a trip and the price changed within minutes and then when I declined offer my card was still charged!
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Loss:
$195

Preferred solution: Full refund

User's recommendation: Don’t book with Travelocity!

Anonymous
map-marker Sacramento, California

Refund

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Still waiting after a week too here back from Travelocity !!.??? {{Redacted}}
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User's recommendation: Book thru the hotel on the phone your self

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