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Travelocity $74.00 to book hotel room

i went to travelocity to book hotel rooms they charged me $406.00 for two rooms two nights in eureka springs when i got there i could have got the rooms for $332.00 i don't mind anybody making a living i just don't want them to make it all off of me .i thought travelocity was supposed to save people money not rip you off next time i will use hotwire or do it myself for that kind of money this is nothing against the hotel the hotel was ok for $332.00 not ok for 406.00 .
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ID
#155289 Review #155289 is a subjective opinion of poster.
Location
Tyler, Texas
Loss
$74

Travelocity Ripped Me Off and Committed Fraud

On March 1, 2009 I made an on-line reservation through Travelocity for airline tickets to Puerto Vallarta. The selected airline was Mexicana Airlines and we were to fly June 6th. I paid for the tickets and for a flight cancellation insurance policy. In April, the governments of the United States and Mexico, along with the Center for Disease Control and the World Health Organization all issued travel advisories against vacation travelling to Mexico due to the recent Swine Flu outbreak. Mexicana announced that it would issue refunds to travelers wishing to cancel their trips. My wife and I made the decision to cancel our trip. Our two young daughters, who were to travel with us, had pre-existing medical conditions that could have been complicated by a swine flu exposure and a quarantine preventing re-entry to the U.S. I contacted Travelocity Customer Service by phone, requesting to cancel. Travelocity was unable to contact Mexicana and suggested that I try to contact them directly. For ten days I tried to call Mexicana using every telephone number I could find. The recorded "All circuits are busy" message was the only response I could get. Finally, I was able to make contact, only to be told that I could not cancel my reservation, only my agent, Travelocity could. The Mexicana customer service agent was rather brusque and could only repeat the same answer to each question I posed. When I asked to speak with a supervisor, I was told that none were available, ever! Frustrated after speaking with Mexicana, I contacted the insurance carrier, Berkely Care (owned by Travelocity and underwritten by AIG) to file a claim and retrieve the cost of my tickets. After explaining the situation with the insurance company, I was immediately told that my claim would not be honored because "disease" was not a covered item. I hadn't even filed the paperwork or pediatrician statement yet! Angry at the treatment I received at the hands of Travelocity and Mexicana, I filed payment disputes with my credit card company, American Express. I also initiated complaints with the Better Business Bureau. Several calls between me and Travelocity ensued, with no resolution. A few days later, my wife received a phone call at work from an individual representing herself to be an employee of American Express. This individual wished to resolve the Travelocity (but not Mexicana) payment dispute and release the funds for payment to Travelocity. My wife forwarded the call to me. I spoke to the person and recognized the same East-Indian accent that all Travelocity Customer Service agents seem to have. This person again represented herself as an employee of American Express and wanted to resolve the Travelocity payment dispute. I asked her if she really was an American Express employee or an employee with Travelocity and she assured me she was with Amex. I asked her for a call-back number which was refused. I told her I was sure she was a Travelocity employee and she told me, "We are one and the same." I asked her to clarify for me that she was stating that Travelocity and American Express were the same company and she said, "Yes, that is true." Truly amazed at this statement, I asked to speak with a supervisor and was of course, refused. When I accused this individual of making a fraudulent statement for the purpose of coercing me into releasing my payment dispute, she back-tracked with another gem, "We are affiliated companies." I hung up and contacted American Express. There has been no contact with Travelocity since, other than an indirect suggestion through the BBB complaint to tell me to file a claim with Berkely Care. I found this amusing because Berkely Care had already told me, "Don't bother." They have not responded to my letters. I never did receive any airline tickets. Mexicana patently refused to get involved. They denied each request for a refund or modification, pointing me back to Travelocity.
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ID
#155285 Review #155285 is a subjective opinion of poster.
Location
Oakland, California

Travelocity - Port Promotions: Alaska Shore Excursion is a Rip Off

We booked, 4 months ahead, a Port Promotions Alaska shore excursion through Travelocity. It was the Chilkat Rafting and Bald Eagle Preserve, Skagway. We were originally scheduled to be on the 7:15 AM tour. Later, we were moved to the 9:15 AM tour. By the time we arrived at the meeting place 1 hour prior to departure, the operator, Pam, told us we have been moved to 11:15 departure, to accommodate another group. But I said we booked this excursion a long time ago. It did not matter to them. We resisted knowing that the eagles will be very scarce by the time we arrive at the Preserve. Our protests were ignored. We arrived at the Preserve by 1 pm and as we predicted, there were hardly eagles to be found. What a major disappointment. I carried all my camera gear, telephotos, etc. for nothing. I am an eagle photographer as depicted on my website. This is a total rip off by Port Promotions. Beware, folks.
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4 comments
Anonymous
#696878

They are wild animals, no one should expect to see any wild animals and if you do happen to see any then you were blessed. I also live in the preserve and in September the eagles really start showing up. You should come to Haines in November and December if you want some great photos.

Anonymous
#297991

You'll see as many bald eagle on the dock in Ketchikan as you'll see in the Preserve during the summer. November is when the eagles gather there (and that's the reason there's a preserve). You would have been just as ripped-off on the morning tour, IMO (I live just north of the preserve).

Anonymous
#103302

I would be mad too if I paid for something I didn't get. I heard Port Promotions is lousy. This helps to confirm it.

Anonymous
#69406

get over it

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ID
#155280 Review #155280 is a subjective opinion of poster.
Location
Ann Arbor, Michigan
Product
Travelocity Website

Travelocity - Awful service

We booked a flight to Peru through Travelocity. The data was confirmed and added to our itinerary. The credit card did not clear for some reason, yet the itinerary was posted on my travelocity. I received no phone call, nor an e-mail informing me that the credit card did not clear. The day before my trip I called about our seat assignments, and was informed we were not on the flight. Many phone calls to people in Manila and India later, we were on flights which cost $3,300 dollars more, lost two days on our trip, had to forfeit two nights at a hotel and spent over six hours on the phone for this priveledge. Use only for comparative costs, not as the final booking agent.
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ID
#151862 Review #151862 is a subjective opinion of poster.
Location
Jacksonville, Florida
Service
Travelocity Flight Booking

Travelocity - Booked wrong flight--would not change

I booked a flight on line to Las Vegas to attend a convention. Travelocity booked this flight 12 hours later than the one I chose, causing me to miss a whole day of the convention I paid a 350 registration fee for. I talked to several people, all of whom were in India, and none of whom I could understand, and all they wanted to do was to explain the airlines change policyto me. I told them I did not pay the airlines; I paid them. They would do nothing--ruined my trip. No Customer Service nor honesty in booking. Too many options out there--do not use this company
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ID
#148869 Review #148869 is a subjective opinion of poster.
Location
Stone Mountain, Georgia
Service
Travelocity Flight Booking
Loss
$650

Will never use Travelocity again!

First their website wouldn't let me book because it was having problems. Called to book & they forced me to pay charges for booking over phone despite it being their fault the website wasn't working. Randomly logged on to my Travelocity account to double-check dates of my upcoming travel. Discovered that the 2nd leg of our return trip (all 3 tickets) had been cancelled. No alternative way of getting home from the layover had been booked. Travelocity hadn't even bothered to notify me of this! No call, no email...nothing! When I called to figure out what the deal was the agent was barely willing to help me. He only offered up *** alternatives (24hr travel times, lose a day of my trip, etc.). Wonder what would've happened if I hadn't randomly checked the itinerary? Probably would've ended up with a nasty suprise at the airport & even worse alternatives for return trips. Next time I'll suck it up and pay $50 more to buy directly from the airline. Dealing with Travelocity has already cost me more & and I haven't even flown yet. Cancelation fees, early airport shuttle, extra hotel night. Can't wait to see what else they cost me!
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ID
#148821 Review #148821 is a subjective opinion of poster.
Location
Cincinnati, Ohio

Travelocity false information takes 3 weeks ongoing to resolve

Let me start by saying I and two of the people who traveled with me have worked in San Francisco hotels for years. So I try to avoid using sites like Expedia/Hotels/Travelocity to book things, for many reasons. One being that most respectable hotels are more than welcome to match the rates you find online and eliminate that 10-20% comission these companies get. But because I needed help finding a pet friendly hotel and the fact that Travelocity disguised itself as a completely different site called Pet Friendly Hotels I chose to take my chances. Horrible experience, I don't know what was more horrible, trying to talk sense into Indian phone operators that keeping a dog in a 4x4 kennel UNATTENDED in a parking garage during winter was not Pet friendly. Or the fact that they thought I was an *** by trying to bounce me back and forth with the hotel agents, to pin the problem onto some one else etc. It's too much of a long story I'm suprised it happened to me, I should know better, so much that I had to book another room at a real pet friendly hotel called the Mont Bleu Casino, next to the Harrah's, and this time I asked the Hotel itself about the pet policy and not the Travelocity customer service. Of course I still had to pay for first night of the 2 nights of 2 rooms,because of the cancellation policy, isn't that lovely? That's not all, it's been more than two weeks and although I have talked to the hotel itself, travelocity left us a voice mail telling us that they haven't been able to talk to management and able to resolve the refund for the second night.... Now I've said before I work at a hotel, and it never takes this long,in fact I had already spoke to the Hotel about it, it's ridiculous, the Indian lady I just spoke with made me call the Hotel again because she misunderstood what the manager on duty explained to her about how a refund dispute through the corporate office works....now I have to wait another 2-3 days for a call back. It's funny experiencing their b.s from the other side of the table. It's fortunate I called the hotel as everyone should always do about any kind of parking,pet,smoking policy because it is my experience that these sites don't always have the correct information, I've had guests told by Expedia that there is such a thing as free parking in downtown San Francisco Hotels...hahaha the insanity! My advice is, avoid using these sites, check the rates from the hotel directly, ask what you need to know about policies from the HOTEL itself, and unless you're asking for a ridiculous discount like 50% less than rack rates, the hotel will most likely match online rates, and you won't have your credit card charged right until you check in. One last thing you need to know! Expedia owns Hotels.com and I forget what other company you hardly see anymore was it cheaptickets? Hmm I'll check it out at work tomorrow lol. People should know that sometimes these sites charge you more than what a hotel's rack rates would. It works like this...if it's slow...the hotel will rely on these sites to book with cheaper rates and fill in some rooms, if it's a heavy month, like convention days or New Years eve in the city, than people are desperate for rooms, so when the very last rooms need to be sold, these sites are allowed by the hotel to jack the prizes up much higher and sometimes a lot higher than the hotel's rack rate, the sales department plays around with this.... So follow my advice, avoid these sites :) The hotels have their own now.
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ID
#144451 Review #144451 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Just because you're buy travel insurance doesn't mean your flight will be reimbursed, only hotel will be reimbursed if you cancel. Out of $733 flight package, only $64 hotel was reimbursed. You have to be dying to get reimbursed for the rest. Travel insurance cost...
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3 comments
Anonymous
#1345789

Correct, Travelocity insurance is a gigantic rip off. The fine print gets you and ultimately they make you jump through hoops to get reimbursement for the trip.

Don't use Travelocity! They are deceptive as ***.

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ID
#143964 Review #143964 is a subjective opinion of poster.
Location
Scottsdale, Arizona
Loss
$670
ALWAYS use a credit card when dealing with Travelocity! You have 60 days to file a dispute claim with your credit card company. The minute you have an issue file a claim with your credit card company!! They love to use up that 60 days with "could you send the...
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4 comments
Anonymous
#1129292

Will that work with a debit card as well as a credit card. I have debit with Master card?

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ID
#142526 Review #142526 is a subjective opinion of poster.
Location
Kent, Washington
We just used Travelocity to book a flight home for Christmas. We were falsely charged at least six times for a total excess of $1,690. We first used a debit card and then at their request switched to a credit card. They claimed our debit card wasn't working - but...
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1 comment
Anonymous
#49078

guess that proves never use a debit card on line.

We have had much cooperation with Citicard dealing with on line merchants where we could not obtain credit for bogus charges. Citicard took care of us

ID
#141805 Review #141805 is a subjective opinion of poster.
Location
Edinburg, Virginia
Loss
$2073

Travelocity - Change of flight-no update sent to me

I am very unhappy with your company. Did not receive an update on the change of flight. Had to sit in airport 4 hours (with my elderly parents) because flight was changed without my knowledge. I think you should have a confirmation from the customer that they received your email update. Once you get to the airport, there is nothing that can be done to change flights. You have to take what ever flight they put you on to get home. Should have figured something was not right when we first got to the airport. I think something should be done, or I should be compensated for the inconveinence.
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1 comment
Anonymous
#46730

It seems like this greedy pig just wants the compensation. Flights sometimes gets changed at the last minute and they can't inform you kiddo.

Now quit being a baby and learn that *** happens. If you can't take everyday annoyances than stay at home. However I think getting compensation it the main reason you wrote this letter. I am also understand here.

I understand a little kid yourself can be bored sitting in one spot for four hours. Believe it or not I was six years old at one point.

ID
#141802 Review #141802 is a subjective opinion of poster.
Location
Portland, Oregon
Loss
$500

Travelocity is a nightmare - dont use it, it's not worth it

my husband and i bought 2 international tickets from travelocity on march 2008 for our trip in december 2008. its november now and since we bought the tickets we received 5 emails from them changing our flight schedules. we are supposed to leave in 3 weeks so i called travelocity to re confirm our itenerary, only to find out that this time, me and my husband are on different flights and different dates. i tried to explain myself to the agent, who hardly understands english, that it cant be cuz we purchased it together. anyway, he gave me what i wanted over the phone and emailed me a totally different itenerary. so i called back again, after spending 3 hours with the agent on the phone, he said that he already talked to the airline and they will change our flight schedule, but since the la office is closed i would have to call back the next day to confirm and issue ticket. the agent said he noted down everything so i need not have to explain myself when i call the next day. he assured me that the agent will know when i call and it'll be quick and easy. so i call the next day, and spent 2 hours again on the phone because i had to explain everything again to the agent. she then said that everything is now ok and that i will receive a call from them within 42 hours and an email. after 72 hours of nothing, i called them again and explained myself again... it was a cycle up to now my flight is not fixed. so please spare yourself, dont use travelocity. it is not worth it!
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ID
#141796 Review #141796 is a subjective opinion of poster.
Location
Laguna Niguel, California
Loss
$1400
I booked a ticket on travelocity and I got two emails from them saying my confirmation was not ticketed and my credit card was declined. Well I'm thinking now that I didn't got the ticket, so I decided to look elsewhere. The day before I was suppose to travel...
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1 comment
Anonymous
#118138

I have been paying my yearly fee in order to some day use all my reward points. Well, I guess I don't have it as bad as other notes I've been reading about travelocity because it sounds like they have been getting ripped off from a whole lot more money.

My problem is simple, they can't,won't,let me use my points. what a rip off. I can't wait to get rid of the card and warn people about them.

STAY away. Oh this is about 500.00 worth of points.

ID
#141658 Review #141658 is a subjective opinion of poster.
Location
Basseterre, Saint George Basseterre
During a road trip to Colorado this last August, our car broke down. I called Travelocity and the hotel that was booked the following night to cancel our reservation. I was told by Travelocity the amount paid would be refunded in full. Nearly 3 months, 10 phone calls,...
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8 comments
Anonymous
#349019

I booked a flight and then needed a refund. I emailed the company 4 times with no response.

I then called and was told I would be offered a refund minus 45 pounds travelocity fee and 200 dollars airlines fee, meaning $1000 refund. Confirmation of this was emailed to me. Then I got an email stating only "PLEASE IGORE FIRST EMAIL WHICH I SENT TO YOU AS I GAVE YOU INCORRECT INFORMATION THAT YOU WILLL GET REFUND AS YOU WILL NOT GET ANY REFUND."

In all caps! Are these people serious?

Please IGORE first email? What does that even mean? WORST COMPANY EVER!!!! AVOID AT ALL COST.

I Had an excellant experience cancelling a flight with Ebookers.. immediate online response, discount on fee because I cancelled the same day and the refund was processed within 5 days!

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ID
#141222 Review #141222 is a subjective opinion of poster.
Location
Independence, Missouri
Service
Travelocity Room Booking
Loss
$66

Travelocity - No room at the Holiday Inn

We have used Travelocity on many occasions to book our trips. Never again! We made a reservation several months ago for a Holiday Inn in our daughter's town for her college Homecoming weekend. Well, we visited the town for her college's Parent's Day weekend and--THE HOTEL WASN'T FINISHED BEING BUILT YET (!!), and won't be for another few months--well after the Homecoming weekend..... A lot of good our "confirmation number" will do us. So basically we're screwed--everything within a 40 mile radius is booked, booked, booked. And try and call Travelocity's so-called customer service line--First you get some guy, who calls him self "Justin" but sounds like he is from Calcutta. Well, "Justin" made a few phone calls and he was going to get back to us within 24-48 hours. 5 days later we still await the phone call.... Funny thing is--if we cancelled our reservations on short notice, they clearly state our credit card could be billed. We are stuck without a room on short notice, and we get nada, zip, zilch. Thanks for nothing, Travelocity.
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ID
#138798 Review #138798 is a subjective opinion of poster.
Location
Dallas, Texas