Tia M Gst
map-marker Denver, Colorado

I can't get into my rental

The address provided is the number of the entire complex I need to know the number on the door of the rental and how to get in
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Anonymous
map-marker Bloomfield, Connecticut

I want to book a flight and hotel and use my credit towards it

Nothing no help getting a new reservation and using my credit towards it and the prices are going up i want to book it knowing i have credit towards it flight and hotel to Atlanta Ga for march 5th thru the 8th can i speak to a Living person
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Whitney S Uqs

Need help for refund

Have spoken to customer service 6 times. Each call I am told the same thing. They will contact the property and put through a waiver so I get my money back for a cancelled trip at a hotel. The hotel says they are not contacting them.
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Loss:
$2790

Preferred solution: Full refund

User's recommendation: Don’t ever use Travelocity

Veronica M Veo

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Verified Reviewer
| map-marker Woodbury, Tennessee

I want to cancel an upcoming booking and a refund

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Number is no longer in use. So how in the *** are ypu supposed to talk to someone. I want my money back now
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Preferred solution: Full refund

Anonymous

Refund on a cancellation

I bought insurance and they would not refund my money will never do business with Travelocity again Was put through a marketing company that was obviously not throughout the United States couldnt understand a word the person was saying terrible terrible company to deal with
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Loss:
$300
Cons:
  • Out sourcing labor practices
  • That they scammed me

Preferred solution: Full refund

User's recommendation: Don’t you Travelocity

elmer h Ecl

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Verified Reviewer

Terrible agency

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I booked three rooms in Atlanta Ga for family members and myself, we were attending my mothers funeral. We traveled long distances to get there. When we arrived to check in, there were drug addicts throughout the hotel and the rooms were filthy. We felt so unsafe we checked right back out. We found another hotel to stay at. Upon returning I requested a full refund for the hotel. After many phone calls and emails with different offices, nothing ever got resolved. They did not even have enough respect to give us a proper apology.
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Loss:
$500

Preferred solution: You should not even be in business treating your customers like this.

User's recommendation: Please people stay away from this website.

Roy C Ssg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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Room was very nasty and unsafe, Im very upset its even on your list of places to stay! Was too tired to go anywhere else so we rested a few hours and left after being moved to another nasty room.
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Loss:
$60
Pros:
  • Convenience and ease
Cons:
  • Long waits for calls

Preferred solution: Full refund

User's recommendation: Don’t stay here!

Anonymous
map-marker Alpharetta, Georgia

Horrible booked a car tried to add days or change they were impossible to reach lied trying to take $142 from me

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Booked car plans changed wanted to add days or change I couldnt reach anyone finally did they lied blamed car company and said I agreed to no change although firs page says additional day cost amount on page 4 they hid something! Who looks at 5 pages of fine print for car rental I never agreed to this and they want to stick me with payment of car I never rented and all I wanted was 2 additional days and they lied and said I never requested same
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User's recommendation: Never use them crooked and lied even a major hotel chain whose credit card they are trying to charge said never use them !

Anonymous
map-marker Lansing, Michigan

Flight cancelled

Booked a Flight and Hotel to go to Cyprus for my niece's wedding (which was to be in May 2020) thru Travelocity. Flight was cancelled due to COVID. I was refunded the hotel charge but, could not get them to refund my money for Flight. Not sure what you did, I received my refund (well most of it, they kept $200) within 2 days after you got involved. I had been trying for almost a year. Thank you
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User's recommendation: Do not book anything thru Travelocity, not matter how good the deal seams

Janay H

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Verified Reviewer

Change rooms

I would like to change my room for January 1st-4th from the standard room to 1king bed with 1double sofa bed.
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Preferred solution: Change room

Anonymous

Refund on a cancellation

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You have a number that is "no longer in service!" Humm wounder why? Bottom line, got my refund! Worse experience than my last root canal. Ouch! Don't use website for refunds. People who answer calls are really nice, but trained to give you the run-around!
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User's recommendation: After all that, still would use Travelocity!

Eric B Wrw

Connect my accounts

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I spent 30 min with a robotic answer last night and tried 3 different Travelocity numbers! This request should be EASY! HELP!!! Eric S Berger MD
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Pros:
  • Lots
Cons:
  • Awful customer service
  • Can not get hold of an agent
  • No customer support at all

Preferred solution: Connect my 2 accounts

Michelle R Tzx

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Verified Reviewer

Poor customer service.

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I have been on the phone over 7 hours over 3 days with customer service. It got to the pint that our flight is no longer available due to the terrible service we received. We tried to book a flight using credit due to Cancellation of a cruise due to COVID. We were told that we could not book the flight we wanted since we were not booking a new flight. So basically you are saying we lost $644. I suggest anyone reading this to think again before they use their site to book vacation.
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Loss:
$644

Preferred solution: Deliver product or service ordered

User's recommendation: Do not book with Travelocity.

Suzanne M Uvy

Complaint

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Absolutely worst customer service experience in my 57 years. I hope to hear from someone regarding this. Federal Trade Commission should shut you down.
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Loss:
$168

Preferred solution: Apology

User's recommendation: Beware

Lupe Nzc
map-marker Rochester, Minnesota

Rental car problems

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My trip was cut short due to urgent home issues..i returned rental car 5 days earlier and you wont refund the remainder of non use of car
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