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2.8
Details
I booked a cruise with travelocity then the travel for that cruise. I made a mistake and did not clearly read or understand the details of the cyber Monday sale. I immediately saw my mistake and called. I spent over an hour on phone talked with 2 different people and...
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1 comment
Anonymous
#1637499

Not trying to make your experience harder but this was your mistake. If you messed up and did not read the terms and conditions you should take some responsibility.

You should have also read their policy as far as cancellations go they may have a no refund period policy.

When you called them it was a gamble of 50 50 they would give you a full refund and they did give you half of one which was nice of them considering they didn't owe you anything due to it being your mistake. I'd be happy with what I got an not complain about a mistake I made.

ID
#1410457 Review #1410457 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Pros
  • Prices
Cons
  • Customer support
Reason of review
Poor customer service
Loss
$550
Preferred solution
Full refund
Tags
  • no customer service
I stayed at a hotel in canyon Texas was to be for 2 nights but after the first nigh me and my wife woke with a rash from something in the bed. We would not stay there the second night and asked front desk to refund money and they said they could not because paid...
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1 comment
Machele
#1594180

Your situation is a good example of why you should never book lodging, air travel or car rentals thru a third party like Travelocity. The hotel was quite correct---you booked thru a third party, not the hotel and you paid the third party, not the hotel. When you book thru a third party, you are locked into them for any problems, etc.

ID
#1396240 Review #1396240 is a subjective opinion of poster.
Service
Travelocity Room Booking
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
They refused to rent me a the car I had an agreement to rent. They up-charged me for no other reason than they could. Hertz I also purchased insurance. I thought it was all good. No. They showed me 4 Credit cards from German Banks that were the only cards they...
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ID
#1395400 Review #1395400 is a subjective opinion of poster.
Service
Travelocity Car Rental
Reason of review
Not as described/ advertised
Loss
$250
1.8
Details
I made a reservation for my plane ticket for the holidays in July. Several times I got email messages stating that my flight had changed THREE times until October. This is not acceptable and it threw me off with my schedule plans. Since they gave me options via email...
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ID
#1382511 Review #1382511 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Pros
  • Price
Cons
  • False advertisement or broken agreement
Reason of review
Poor customer service
Loss
$600
Preferred solution
stick with my original non-stop flight plans

Travelocity - Don’t combine AA AND BRITISH AIRWAYS TICKETS

1.8
Details
We booked American Airlines and British Airways return thru Travelocity . BA itinerary was cancelled/disappeared. AA took care of us and brought us home. Travelocity says flight cancelled. She lied. I told her it was on the board Ontime. Grab and BA. are all pointing fingers at each other. BA SAYS TRAVELOCITY CANCELLED US ON 9/22 our flight date. I will never buy my airline tickets from Travelocity.
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ID
#1365449 Review #1365449 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Order processing issue
Hi my name is SEBASTIAN COLMAN I bought yesterday 09/24/2018 two(2) tickets from ASUNCION TO LIMA under my name and the other have to be under JULIO CESAR PALMA ORTIZ ..C.I 697590 , .My reservation number is FZQXZSL ,. I did not get get yet any email about that , , my...
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ID
#1365263 Review #1365263 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Order processing issue
We went over car rental and reported the scratch on our rental agreement but when we had to return the rental in Kitchener the manager made my son go to police station and report the tiny scratch that even the police said your being ripped off that it's so tiny but...
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ID
#1341743 Review #1341743 is a subjective opinion of poster.
Service
Travelocity Car Rental
Reason of review
Poor customer service
Loss
$2500
1.0
Details
We booked a Carnival Cruise for Port of Mobile Alabama to Bahamas back in September 2017 to go with my brother, a retired Light Colonel. We paid $1,250 as a deposit and we were at first going with our children. My brother passed away in February of 2018. I called in...
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ID
#1338980 Review #1338980 is a subjective opinion of poster.
Service
Travelocity Cruise Booking
Pros
  • Will never use again
Cons
  • Ponzi schemes
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1232
Preferred solution
Full refund
1.0
Details
Travelocity - Thieves and idiots
they let some *** thief call in and change my flights. his name is vincenzo donato from orange county california. beware. ugly old thing no security, no password, let him change everything. thief heres his photo blah blah blah blah blah blah and they wouldn't fix it....
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ID
#1337489 Review #1337489 is a subjective opinion of poster.
Service
Travelocity Customer Care
Cons
  • Waste of my time
  • Could not understand reps on phone
Reason of review
Bad quality
Loss
$2000
Preferred solution
Full refund
Tags
  • Nightmare Experience
DO NOT USE Travelocity! You WILL be sorry! Hi I I had rented a car from Hertz recently through travelocity. I had paid USD 11 for Collision Damage Plan on the booking day and only needed to pay USD 67.50 when picking up the car. However, I was told by hertz that there...
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ID
#1324095 Review #1324095 is a subjective opinion of poster.
Service
Travelocity Car Rental Booking
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund