Show reviews that mention
customer service service customer flight hotel phone trip book money reservation
Filter review

Travelocity - Complaint

1.4
Details
I have been on hold for over 3 hours and no one has answered the phone. I cant get through the virtual chat. This is ridiculous!

User's recommendation: Use another travel agency.

View full review
ID
#1833005 Review #1833005 is a subjective opinion of poster.
Location
Columbus, Ohio

Travelocity - Coronavirus the pandemic My flight

Wanted to know what options I will have since I can't fly into San Francisco
View full review
ID
#1832903 Review #1832903 is a subjective opinion of poster.
Location
Sacramento, California

Travelocity - To cancel my hotel reservation

No live customers service available
View full review
ID
#1832139 Review #1832139 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Travelocity - Refund

I was charged for a room that I did not user and when I tried to cancel with the room they said i had to call travelocity and cant get a response.
View full review
ID
#1831586 Review #1831586 is a subjective opinion of poster.
Pros
  • Will never use again
Cons
  • False advertising
  • Long wait times on phone
Loss
$215
Preferred solution
Full refund

Travelocity - Changed my flight

1.7
Details
Call cannot be completed as dial that from the automaton
View full review
ID
#1831051 Review #1831051 is a subjective opinion of poster.
Location
Toronto, Ontario
Preferred solution
Let the company propose a solution

Travelocity - Cancel hotel

Cant cancel a hotel reservation; need help!

User's recommendation: Don’t use Travelocity!

View full review
ID
#1831013 Review #1831013 is a subjective opinion of poster.
Loss
$570
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I am shocked at how this company handled the whole Corona virus situation. All US employor's are mandating that their employee's do not travel or subject to no pay 14 day self-quarantine. Travelocity knows of all of the issues concerning this virus and will not answer...
View full review
ID
#1830185 Review #1830185 is a subjective opinion of poster.
Loss
$4000
Preferred solution
Full refund

Travelocity - Cancellation

1.0
Details
They will not answer the phone. The phone just hangs up on you

User's recommendation: Don’t use Travelocity for anything.

View full review
ID
#1829027 Review #1829027 is a subjective opinion of poster.
Preferred solution
Full refund

Travelocity - Cancel hotel

1.0
Details
I have been calling all the numbers .i went to chat sent keep going to agent no help. Your feature on Travelocity app does not let me cancel!!! Im in hospital and need this cancel please Help me !! # 7521523726498 itinerary Need to cancel hotel I have the insurance but nothing from anyone! I have screenshots of all communication And dont want to have to contact media

User's recommendation: You aren’t giving me options to cancel on app.

View full review
ID
#1828984 Review #1828984 is a subjective opinion of poster.
Service
Travelocity Room Booking
Cons
  • I want use the service again
  • Cant get anyone on the phone
  • Scam
Loss
$803
Preferred solution
Please cancel hotel!!!!!

Travelocity - Coronavirus the pandemic

1.0
Details
You guys will not pick the phone up Ive been calling for five days straight
View full review
1 comment
Rod E
#1840551

Exactly. They sold me tickets I cant legally use.

Now they dont answer the phone. 2400 lost

ID
#1828806 Review #1828806 is a subjective opinion of poster.
Service
Travelocity Vacation Package
Preferred solution
Full refund

Travelocity - Re schedule our flight to a different date

I need to reschedule our flight to a different date. We have a reservation for March 26/20, this is my intenery # 7524028262363 Locator number XCIBHK Because of the problems that is going on with the Coronavirus we decide to change the date, we bought travel insurance.
View full review
ID
#1828391 Review #1828391 is a subjective opinion of poster.
Location
Guadalajara, Jalisco

Travelocity - No way to contact to cancel travel due to corona virus

Have travel booked for Friday 3/20 but due to the virus pandemic, the travel needs to be cancelled. Bought trip insurance also, but cant seem to reach anyone or have anyone get back to me to re arrange travel for a later date or just cancel. Sat on hold for an hour twice and was disconnected every time. Emailed, no response. Did live chat with an agent and they keep asking the same questions over and over. Unbelievable the trouble were having to go through to get travel canceled. I understand their busy, but weve attempted 3 different methods of contact and none are working.

User's recommendation: Be careful.

View full review
ID
#1828310 Review #1828310 is a subjective opinion of poster.
Preferred solution
Full refund

Travelocity - Cancellation

3.6
Details
I have been trying to contact them to cancel my vacation package including insurance. The website does not allow me to cancel online and says I must speak with an agent however I am never able to get an agent.

User's recommendation: Check restrictions on having insurance.

View full review
ID
#1828140 Review #1828140 is a subjective opinion of poster.
Location
The Bronx, New York
Preferred solution
Full refund

Travelocity - Refund

Event was cancelled. Only stayed one night in the hotel. Need a refund for the 2nd night.

User's recommendation: Book directly with hotel.

View full review
ID
#1827625 Review #1827625 is a subjective opinion of poster.
Loss
$212
Preferred solution
Full refund

Travelocity - Trip cancel

Itinerary # 71003912645294 Reference number: EXP-1627467196 Reserved for Andres M Baez and Karla E Baez Moscoso Along with transportation from and to the airport for two..
View full review
ID
#1827313 Review #1827313 is a subjective opinion of poster.
Preferred solution
Full refund