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Travelocity fail to tell us our flight was cancelled

we were in ft lauderdale and leaving for home when we got to the airport we found out our flight had been cancelled three days after we had made the reservations. take note we made those reservations approx. four months earlier. upon getting the good news from the airline i called travelocity to find out what they were going to do about this. after approx. one hour on the phone going back and fourth they produced someone who had said they had notified us by phone and spoke to my wife. the only phone number they had was my wifes cell number and i'm pretty sure she would have remembered talking to them about our flight being canceled. bottom line is they would not put us on another flight that night or pay for our hotel room my advise is do not book with travelocity
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ID
#157613 Review #157613 is a subjective opinion of poster.
Loss
$150

I will never use Travelocity again, they are frauds.

Travelocity people are frauds, they offer things that they do not own up to, and kept me on hold for over an hour, they ripped me off and messed up my rip. So, guys, try to use other sites if you can before you get ripped off by these thieves. Me and my friends went to Vegas, and our package included show tickets to the Mistere at the Treasure Island which we never saw. They made us look ***, going back and forth with the ticket booth. only to find that there was nothing.They are frauds, please stay away. Im warning you
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ID
#156388 Review #156388 is a subjective opinion of poster.

Travelocity $74.00 to book hotel room

i went to travelocity to book hotel rooms they charged me $406.00 for two rooms two nights in eureka springs when i got there i could have got the rooms for $332.00 i don't mind anybody making a living i just don't want them to make it all off of me .i thought travelocity was supposed to save people money not rip you off next time i will use hotwire or do it myself for that kind of money this is nothing against the hotel the hotel was ok for $332.00 not ok for 406.00 .
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ID
#155289 Review #155289 is a subjective opinion of poster.
Loss
$74

Travelocity Ripped Me Off and Committed Fraud

On March 1, 2009 I made an on-line reservation through Travelocity for airline tickets to Puerto Vallarta. The selected airline was Mexicana Airlines and we were to fly June 6th. I paid for the tickets and for a flight cancellation insurance policy. In April, the governments of the United States and Mexico, along with the Center for Disease Control and the World Health Organization all issued travel advisories against vacation travelling to Mexico due to the recent Swine Flu outbreak. Mexicana announced that it would issue refunds to travelers wishing to cancel their trips. My wife and I made the decision to cancel our trip. Our two young daughters, who were to travel with us, had pre-existing medical conditions that could have been complicated by a swine flu exposure and a quarantine preventing re-entry to the U.S. I contacted Travelocity Customer Service by phone, requesting to cancel. Travelocity was unable to contact Mexicana and suggested that I try to contact them directly. For ten days I tried to call Mexicana using every telephone number I could find. The recorded "All circuits are busy" message was the only response I could get. Finally, I was able to make contact, only to be told that I could not cancel my reservation, only my agent, Travelocity could. The Mexicana customer service agent was rather brusque and could only repeat the same answer to each question I posed. When I asked to speak with a supervisor, I was told that none were available, ever! Frustrated after speaking with Mexicana, I contacted the insurance carrier, Berkely Care (owned by Travelocity and underwritten by AIG) to file a claim and retrieve the cost of my tickets. After explaining the situation with the insurance company, I was immediately told that my claim would not be honored because "disease" was not a covered item. I hadn't even filed the paperwork or pediatrician statement yet! Angry at the treatment I received at the hands of Travelocity and Mexicana, I filed payment disputes with my credit card company, American Express. I also initiated complaints with the Better Business Bureau. Several calls between me and Travelocity ensued, with no resolution. A few days later, my wife received a phone call at work from an individual representing herself to be an employee of American Express. This individual wished to resolve the Travelocity (but not Mexicana) payment dispute and release the funds for payment to Travelocity. My wife forwarded the call to me. I spoke to the person and recognized the same East-Indian accent that all Travelocity Customer Service agents seem to have. This person again represented herself as an employee of American Express and wanted to resolve the Travelocity payment dispute. I asked her if she really was an American Express employee or an employee with Travelocity and she assured me she was with Amex. I asked her for a call-back number which was refused. I told her I was sure she was a Travelocity employee and she told me, "We are one and the same." I asked her to clarify for me that she was stating that Travelocity and American Express were the same company and she said, "Yes, that is true." Truly amazed at this statement, I asked to speak with a supervisor and was of course, refused. When I accused this individual of making a fraudulent statement for the purpose of coercing me into releasing my payment dispute, she back-tracked with another gem, "We are affiliated companies." I hung up and contacted American Express. There has been no contact with Travelocity since, other than an indirect suggestion through the BBB complaint to tell me to file a claim with Berkely Care. I found this amusing because Berkely Care had already told me, "Don't bother." They have not responded to my letters. I never did receive any airline tickets. Mexicana patently refused to get involved. They denied each request for a refund or modification, pointing me back to Travelocity.
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ID
#155285 Review #155285 is a subjective opinion of poster.

Travelocity - Port Promotions: Alaska Shore Excursion is a Rip Off

We booked, 4 months ahead, a Port Promotions Alaska shore excursion through Travelocity. It was the Chilkat Rafting and Bald Eagle Preserve, Skagway. We were originally scheduled to be on the 7:15 AM tour. Later, we were moved to the 9:15 AM tour. By the time we arrived at the meeting place 1 hour prior to departure, the operator, Pam, told us we have been moved to 11:15 departure, to accommodate another group. But I said we booked this excursion a long time ago. It did not matter to them. We resisted knowing that the eagles will be very scarce by the time we arrive at the Preserve. Our protests were ignored. We arrived at the Preserve by 1 pm and as we predicted, there were hardly eagles to be found. What a major disappointment. I carried all my camera gear, telephotos, etc. for nothing. I am an eagle photographer as depicted on my website. This is a total rip off by Port Promotions. Beware, folks.
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4 comments
Anonymous
#696878

They are wild animals, no one should expect to see any wild animals and if you do happen to see any then you were blessed. I also live in the preserve and in September the eagles really start showing up. You should come to Haines in November and December if you want some great photos.

Anonymous
#297991

You'll see as many bald eagle on the dock in Ketchikan as you'll see in the Preserve during the summer. November is when the eagles gather there (and that's the reason there's a preserve). You would have been just as ripped-off on the morning tour, IMO (I live just north of the preserve).

Anonymous
#103302

I would be mad too if I paid for something I didn't get. I heard Port Promotions is lousy. This helps to confirm it.

Anonymous
#69406

get over it

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ID
#155280 Review #155280 is a subjective opinion of poster.
Product
Travelocity Website

Travelocity - Awful service

We booked a flight to Peru through Travelocity. The data was confirmed and added to our itinerary. The credit card did not clear for some reason, yet the itinerary was posted on my travelocity. I received no phone call, nor an e-mail informing me that the credit card did not clear. The day before my trip I called about our seat assignments, and was informed we were not on the flight. Many phone calls to people in Manila and India later, we were on flights which cost $3,300 dollars more, lost two days on our trip, had to forfeit two nights at a hotel and spent over six hours on the phone for this priveledge. Use only for comparative costs, not as the final booking agent.
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ID
#151862 Review #151862 is a subjective opinion of poster.
Service
Travelocity Flight Booking

Travelocity - Booked wrong flight--would not change

I booked a flight on line to Las Vegas to attend a convention. Travelocity booked this flight 12 hours later than the one I chose, causing me to miss a whole day of the convention I paid a 350 registration fee for. I talked to several people, all of whom were in India, and none of whom I could understand, and all they wanted to do was to explain the airlines change policyto me. I told them I did not pay the airlines; I paid them. They would do nothing--ruined my trip. No Customer Service nor honesty in booking. Too many options out there--do not use this company
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ID
#148869 Review #148869 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Loss
$650

Will never use Travelocity again!

First their website wouldn't let me book because it was having problems. Called to book & they forced me to pay charges for booking over phone despite it being their fault the website wasn't working. Randomly logged on to my Travelocity account to double-check dates of my upcoming travel. Discovered that the 2nd leg of our return trip (all 3 tickets) had been cancelled. No alternative way of getting home from the layover had been booked. Travelocity hadn't even bothered to notify me of this! No call, no email...nothing! When I called to figure out what the deal was the agent was barely willing to help me. He only offered up *** alternatives (24hr travel times, lose a day of my trip, etc.). Wonder what would've happened if I hadn't randomly checked the itinerary? Probably would've ended up with a nasty suprise at the airport & even worse alternatives for return trips. Next time I'll suck it up and pay $50 more to buy directly from the airline. Dealing with Travelocity has already cost me more & and I haven't even flown yet. Cancelation fees, early airport shuttle, extra hotel night. Can't wait to see what else they cost me!
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ID
#148821 Review #148821 is a subjective opinion of poster.

Travelocity false information takes 3 weeks ongoing to resolve

Let me start by saying I and two of the people who traveled with me have worked in San Francisco hotels for years. So I try to avoid using sites like Expedia/Hotels/Travelocity to book things, for many reasons. One being that most respectable hotels are more than welcome to match the rates you find online and eliminate that 10-20% comission these companies get. But because I needed help finding a pet friendly hotel and the fact that Travelocity disguised itself as a completely different site called Pet Friendly Hotels I chose to take my chances. Horrible experience, I don't know what was more horrible, trying to talk sense into Indian phone operators that keeping a dog in a 4x4 kennel UNATTENDED in a parking garage during winter was not Pet friendly. Or the fact that they thought I was an *** by trying to bounce me back and forth with the hotel agents, to pin the problem onto some one else etc. It's too much of a long story I'm suprised it happened to me, I should know better, so much that I had to book another room at a real pet friendly hotel called the Mont Bleu Casino, next to the Harrah's, and this time I asked the Hotel itself about the pet policy and not the Travelocity customer service. Of course I still had to pay for first night of the 2 nights of 2 rooms,because of the cancellation policy, isn't that lovely? That's not all, it's been more than two weeks and although I have talked to the hotel itself, travelocity left us a voice mail telling us that they haven't been able to talk to management and able to resolve the refund for the second night.... Now I've said before I work at a hotel, and it never takes this long,in fact I had already spoke to the Hotel about it, it's ridiculous, the Indian lady I just spoke with made me call the Hotel again because she misunderstood what the manager on duty explained to her about how a refund dispute through the corporate office works....now I have to wait another 2-3 days for a call back. It's funny experiencing their b.s from the other side of the table. It's fortunate I called the hotel as everyone should always do about any kind of parking,pet,smoking policy because it is my experience that these sites don't always have the correct information, I've had guests told by Expedia that there is such a thing as free parking in downtown San Francisco Hotels...hahaha the insanity! My advice is, avoid using these sites, check the rates from the hotel directly, ask what you need to know about policies from the HOTEL itself, and unless you're asking for a ridiculous discount like 50% less than rack rates, the hotel will most likely match online rates, and you won't have your credit card charged right until you check in. One last thing you need to know! Expedia owns Hotels.com and I forget what other company you hardly see anymore was it cheaptickets? Hmm I'll check it out at work tomorrow lol. People should know that sometimes these sites charge you more than what a hotel's rack rates would. It works like this...if it's slow...the hotel will rely on these sites to book with cheaper rates and fill in some rooms, if it's a heavy month, like convention days or New Years eve in the city, than people are desperate for rooms, so when the very last rooms need to be sold, these sites are allowed by the hotel to jack the prizes up much higher and sometimes a lot higher than the hotel's rack rate, the sales department plays around with this.... So follow my advice, avoid these sites :) The hotels have their own now.
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ID
#144451 Review #144451 is a subjective opinion of poster.
Just because you're buy travel insurance doesn't mean your flight will be reimbursed, only hotel will be reimbursed if you cancel. Out of $733 flight package, only $64 hotel was reimbursed. You have to be dying to get reimbursed for the rest. Travel insurance cost...
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3 comments
Anonymous
#1345789

Correct, Travelocity insurance is a gigantic rip off. The fine print gets you and ultimately they make you jump through hoops to get reimbursement for the trip.

Don't use Travelocity! They are deceptive as ***.

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ID
#143964 Review #143964 is a subjective opinion of poster.
Loss
$670