I recently had to book a flight at the last minute because my mother was ill. I had my boarding pass and was all set to take my flight. At the last minute, I decided to see if I could change my return flight. I called travelocity to see about making this change. I was...Read more
My wife and I booked a round-trip flight ($724) with Travelocity, 4 months before the scheduled trip. I did not realize that once you do, the tickets are non-refundable (my bad oversight). One week after booking, my wife and I (both age 79) had medical setbacks and...Read more
I didn't like
- Basic non-refund policy under any conditions
(Travelocity and Expedia are owned by the same company) I booked a vacation for 5 nights through Travelocity to Key West beginning sept. 17. Anyone watching the news knows that Key West has been destroyed by hurricane IRMA.. There is no electricity, no water, no sewage...Read more
I didn't like
- Being able to contact after they got your money
Travelocity - Sold us a room they didn't have scam
We booked a room with travelocity paid 1,350 arrived at condominium they stated they had no room available for us. Travelocity said sorry everything's booked we will give you a $200 coupon they had our money and we had no room drive 8 hours. Total scam selling rooms they don't have. Theft by deception .
Travelocity Flight Booking Review
Travelocity did not notify me about a flight time change. Had to stay an extra day at hotel. Did not reimburse. When I got a flight the next day I had to stay overnight in Phoenix Sky Harbor Airport on my way back to Philadelphia. Contacted Travelocity many times. They continue to deny responsibility.p
Travelocity Customer Care Review
Absolutely terrible customer service, flight was booked for wrong date and never received confirmation email but customer service said this has NEVER happened. Refused to fix problem, will never use them again!!!
Travelocity Travel Advertisement Review
This is a poor business. They offer protection plans that are misleading and criminal. They get away with false advertising because people won't sue over a few hundred dollars.
I booked a round trip to Puerto Rico through Travelocity. It was through 2 airlines - okay. Maria hit and Airline 1 called this morning and said, we are canceling your trip, they gave me a refund. So, I called Travelocity and asked would they issue a travel voucher or...Read more
I didn't like
- Poor customer service
Travelocity is a scam. I was on TripAdvisor and needed to book a room in the Cayman Islands for my wife and I next April 2017. Normally we always use booking.com and have never had any problems on several long international vacations, but they were not available for...Read more
I bought travelocity car rental insurance when booking. They never provided the actual policy I called customer service and emailed customer service and all they could do was send me a receipt for the 20 some dollars for the charge. This happened over the weekend which...Read more
On Sep 21 I sit down in front of my computer to plan my next family vacation, Air Tickets, Hotel and Car rental…after I hit “Submit” I became aware of 2 mistakes on my vacation package, the first one was my own mistake (I misspell my wife name), the second one was a...Read more
I had plans to go to Berlin from Chicago over the holidays. With the Air Belin Bankruptcy the Chicago to Berlin long haul routes were canceled. Air Berlin was giving refunds. I called Travelocity to request the refunds. Day 1: Two hours on the phone and the woman...Read more
I didn't like
- That they passed the buck to the airlines
Ok i was honor a coupon to use on my next booking i tried use 3 times last week stay on the phone for 7 hrs and 30 min for someone to get on the phone and say sorry mam something wrong with the coupon a error pop up okay so a supervisor just called me back yesterday...Read more
After speaking with three Customer Service Representatives that I could barely understand, and after waking up twice coughing, sneezing with watery eyes and aches in my lungs, opening the door to my LAKE POWELL MANOR near PAGE ARIZONA room to let in fresh air, after...Read more
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