Botched reservation after Travelocity cancelled my seats

Travelocity cancelled my seats and blamed the airlines. I had to pay for the seats again after I had already paid once.

I echo the stories that are already on here and only add to the bad press for the agency. It's sad because I have used them since they started in 1996. I have had a few issues out of them and just wrote them off as bad communication on my part. This time was different.

I had proof of my entire transaction and they still talked over me while I tried to explain what happened and they could have cared less. "Kevin" was an arrogant POS and his associates were just as clueless and rude. I guess the language barrier was based more in corporate directing the customer service team to divisively ignore all questions and dispute all answers. They blames the airline and the airline blamed them.

What a *** show.

I'm done with them. Absolutely zero customer service.