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I bought travelocity car rental insurance when booking. They never provided the actual policy I called customer service and emailed customer service and all they could do was send me a receipt for the 20 some dollars for the charge.

This happened over the weekend which of course Aon insurance was closed. If i would have gotten pulled over with no proof of insurance. Its a 500 ticket.

Travelocity is no place to book a rental car. They over book car rentals without asking if there are cars available with actual car rental companies.

Product or Service Mentioned: Travelocity Car Rental.

Reason of review: Poor customer service.

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