Show reviews that mention
customer service service customer flight hotel phone trip book reservation money
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Travelocity - Will not let you change flights or hotels, even in family emergenciess

1.4
Details
Needed to change hotels and flight because of family emergency. never received a call back. talked to Rusti who was American and you could actually understand her. NO HELP
View full review
1 comment
Anonymous
#1824201

Tried to change a date even paying and they told me I could not change the date of one day earlier even paying that I had to buy a new ticket, which I could not afford, and had to cancel, I lost 1100 dollars thanks to them

ID
#1737579 Review #1737579 is a subjective opinion of poster.
Service
Travelocity Vacation Package Booking
Cons
  • No refund for an early car return
  • False advertising
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2400
Preferred solution
Full refund
Tags
  • English Speaking Employees

Travelocity - Worst customer service

We have been had our flight information disappeared and treated as if we are dumb and cant read confirmation email. itinerary changed every couple of days been on hold for for over four hours trying to fix our flight
View full review
ID
#1737562 Review #1737562 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Travelocity - Itinerary

I booked my flight yet I have not received an email with my itinerary also I don't know if my booking has been confirmed
View full review
ID
#1732203 Review #1732203 is a subjective opinion of poster.
Service
Travelocity Flight Booking

Travelocity - Cancel tickets

As we don't know need to get itenary visa
View full review
ID
#1729905 Review #1729905 is a subjective opinion of poster.

Travelocity - May sure they have working number that u can contact them

3.5
Details
Can not get in contact with customers service
View full review
ID
#1720268 Review #1720268 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Can not cancel at place you pick up have to be online

Travelocity - Book directly with airline

1.5
Details
left on hold nearly 2 hrs to resolve a simple issue. 2 days after 1st 1-hr call, finally got a follow-up e-mail. Had to spend another hr on the phone to get anything done. Should've been a 5 minute cal and an e-mail confirmation. Worse customer service anywhere.
View full review
ID
#1715384 Review #1715384 is a subjective opinion of poster.
Service
Travelocity Customer Care
Reason of review
Poor customer service

Travelocity - Flights

Our airport is over 5 hours away - there is a airport that is 20 mins -
View full review
ID
#1715162 Review #1715162 is a subjective opinion of poster.

Travelocity - HIRE ENOUGH LIVE PEOPLE TO ANSWER PHONE CALLS!!!

1.0
Details
I did not get a LIVE PERSON after long wait....WHY cant we take care of our clients....
View full review
ID
#1703348 Review #1703348 is a subjective opinion of poster.
Service
Travelocity Flight Booking

Travelocity - Terrible Experience

1.0
Details
Dear Travelocity, I don't trust your company, period. You have violated my trust at the most severe level. Best of luck going forward without me. Sincerely, Sam
View full review
ID
#1701802 Review #1701802 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$250
Preferred solution
Let the company propose a solution
1.0
Details
I just got a phone call from the hotel, "when will you be checking in?" I informed them that I did not make a reservation. I checked availability. I did not make a reservation. So the desk clerk, who, btw was very nice and I also apologized for any erroneous...
View full review
ID
#1697843 Review #1697843 is a subjective opinion of poster.
Service
Travelocity Room Booking