Travelocity
Reviews and Complaints

Our flight was supposed to leave at 8:45am, but got delayed to 11am, after that to 11:30am, 11:58 am, we finally were boarding with a 15 months old baby and sat in the plane for an hour and waited. Then we were short of fuel and needed a tanker, then, because of spilled fuel, we had to wait to clean it up and wait for a technician to certify, that everything was ok.

After that we were told the crew timed out and we could leave the plane but couldnt come back or we could wait and see if they find another crew. After 45 minutes they found a crew and we had to wait until the plane on the right and left had to be pushed back. We were finally in the air and my daughter asked the flight attendant for water, since we never were offered anything, the flight attendant told her to go back in her seat and wait until she comes around in 10 minutes. After 90 minutes later she finally gave us and the baby something to drink and a cookie!

Before landing, we were told there was a storm and we had to hold for 20-30 minutes, by this time, I cant say anymore, if this actually happened. Needless to say the flight with a small active child was unbearable!

Let me begin by saying I've been a loyal patron of Travelocity and Expedia for decades and value their service, quality of experience, great resources, and wonderful prices. That said, it is with a heavy heart that I must report an appalling experience with your service during May 2-15, 2026.

Although I don't take writing negative reviews lightly, I feel compelled to convey to other consumers that your lack of compassion and customer service resulted in severe emotional distress to my 90-year-old mother, a senior with health disabilities. I used your service to book a hotel room for a funeral. (See attached obituary.) At 90, [PERSON_NAME] can still get around, and she wanted to attend her 93-year-old friend's funeral. We booked plane tickets on your site and hotel rooms, and I spent quite a bit of money taking great pains to make my mother's stay happy, but this billing dispute ruined our entire trip.

My mother, who travels in a wheelchair, needs assistance. I booked one hotel (Home2 Suites by [PERSON_NAME]) but learned a few hours later that it was farther from the funeral than expected. Within a few hours, I went back on your site and booked another hotel at a considerable additional expense. (The Legacy Renaissance in [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA].) I tried to get the first hotel canceled and credited back (it was only a few hours after I made the change) but was unable to do so.

I tried calling the hotel directly to cancel the reservation, which I did. I also canceled on your website but was told no refund would be issued. This is outrageous! I never set foot in this hotel and rebooked at another facility within 8 hours.

As a senior myself (65) on a fixed income, this is a huge imposition. For clients with health or disability issues like my mother, you created an additional financial burden and undue emotional distress on an already stressful event.

I will never use Travelocity or Expedia again. I will have no recourse but to write an unsavory review to warn other seniors and customers with disabilities to steer clear of your site.