Travelocity
Reviews and Complaints
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Verified BuyerPoor customer service..
I have airline credit. Book a trip for 3 of us.
My son and I each have a credit for 102 dollars a piece. I book the trip. Coming out to a total of 1,001. Amazing great price!!
Wirh my discount ...we only have too pay 800..thats fantastic! Very happy. Then it says I have to call to use tue credit. I call, diart it take me 20 mins to get someone, ok no biggie, then he barely speaks english.
Which makes expalining what i want difficult. But, ok whatever. Now I ha e been on the call for about 40 mins. He transfers me to woman named Michael..ahe also, is tough to understand.
Now she says she is going to rebook the same flights for my son and I. Then use the credits. Ok cool we go iver the details. Same flights literally booked 45 mins later..she comes back now I am on this call 1 hour..she tells me t9 rebbok the same tickets..it will cost 680 dollars a piece???
I literally juat paid 1001..for 3 tickets! I was mad. I said keep your airline credit. I asked her to please explain to me how these tickets doubled...in 45 mins??
Now, I cant use my airline credits...granted its only 204 dollars but still...that ahould be applied to my trip. Can somebody please help me? We are good customers and have used your website many times.
My credit ezpire on the 31st. Let me know hiw we can resolve this.
Thank You,
MariaElena Leone
- Price
- Was lied to about a credit
Preferred solution: I would like my 204 dollars for my tickets. That I should have been able to apply to my trip. Not looking for anything that I haven't paid for.
User's recommendation: Good value horrible customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI see a down grade of quality
I had a stay in San Juan, Puerto Rico. The complaint is for the condition of our room.
I also have a complaint about my upcoming reservations, cruise and booking transfers.
The message that I sent to the hotel in San Juan.
Good Morning, Thank you for all of your care.
Please have a manager view my string and this message.
In today's day of Covid, I was grossed out by the condition of our room. Cleanliness is very important. On the floor in our room we're security items from a clothing store, not ours. The room had a very musty smell.
The desk chair is broken. The grossest part, I saw it this morning. There is a hand print on the headboard of the bed.
Disgusting!!!!!!!!!!
We like the location of the hotel, but you must have higher standards. For the money people deserve better.
Sincerely,
Jack Mead
- Great ease to reserve trips
- Customers have to fight to be treated well
Preferred solution: I believe that Travelocity needs to greater vet their partner businesses and continue to vet their partner businesses.
User's recommendation: Clean your own room. Let Travelocity know.
Travelocity Refused to Correct a Mistake that They Made
I tried to buy another ticket 3 hours ago and have not gotten a confirmation.
Preferred solution: Deliver product or service ordered
User's recommendation: Use Travelocity to find tickets and then go the the airline's website to buy them.
Poor comm.
User's recommendation: A way to contact customer service so that they answer.
Refund status
User's recommendation: The cancelation insurance is a scam. They wanted doctors notes! In a frickin pandemic!
Complaint
User's recommendation: Stay somewhere else.
Change reservation
User's recommendation: Take care of customer
PASSWORD RESET
- Decent prices
- No customer service
Preferred solution: ACESS INTO MY ACCOUNT, THEY WILL NOT RESET MY PASSWORD, SO i CAN CHANGE RESERVATIONS DUE TO COVID TRAVEL RESTRICTIONS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCredit on my accounts
Preferred solution: Apology
User's recommendation: DO NOT Buy From This Company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad experience
- Prices
Preferred solution: Make sure I have 1 reservation on July 20th, It 72115959529821 and will not be paying for 3 reservations. I couldn't get help, and the first flight is tomorrow
User's recommendation: don't use this company
Need full refund for a trip
User's recommendation: Never pay for reservation ahead of time
Scammed. False advertisement.
- Telling me agent with me shortly and over 2 hours nothing
- Handling of problems
- Long wait times on phone
Preferred solution: Full refund
User's recommendation: Use hotels.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service
- Good prices
- Customer service unsatisfactory
- Never use again
- On hold with customer service four hours so far
Preferred solution: Deliver product or service ordered
User's recommendation: Use a different company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Poor service
Company fixed the issue and I have been provided with product or service ordered. The change was made after numerous calls to get resolved..
When I tried calling on Thursday, June 3, 2021, I was either on hold or speaking to 3 customer service agents for over 5 hours to get my request resolved. During my third call back from Ashish (602) 466-****, he explained he made an error in my booking to extend my travel from July 1st to 3rd without confirmation from the airline on the previous change. On the last call back, he had United Airline on the call, and due to the change, there was a $45 per person additional charge to complete. I already purchased an additional hotel stay through Travelocity and did not want to disappoint my fiancee further, so I paid the amount.
He informed me the new itinerary would be in my mail. The total time waiting was over 2 hours for this transaction. When I looked at the itinerary this morning, there was no change but a $90 charge from United. I gave a call back to Travelocity and spoke with AG.
When he checked the system, there was no record of the call, and the itinerary had no change. I asked to speak with a supervisor and am waiting for another callback.
Can you please help get to the bottom of this and help get this resolved correctly. I also purchased the travel insurance but felt this was a aawastedexpense as well.
- Value
- Aweful customer service
- Customer support
- Handling of problems
Preferred solution: Deliver product or service ordered
User's recommendation: Try another service & they are also bundled w/Expedia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccessibility to your CSR department
- Price
- Aweful customer service
- Lies and customer service
- Support for problems
Preferred solution: Change the date of the return flight since I was within the 24 hour period. Travelocity staff was not available until after the 24 hour mark. Very suspect indeed.
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