Contact Information

You can contact the customer service of Travelocity by calling at Travelocity phone numbers.

Toll-Free Number:

  • (888) 872-8356

Customer Service:

  • (417) 520-5312 Outside the U.S.
  • (855) 201-7800 Toll Free
  • (888) 872-8356

Headquarters:

  • (855) 863-9601
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Currently you can call only US numbers.

Travelocity Website:

Travelocity Online Chat:

Travelocity Email:

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Corporate Office Address:

Travelocity
5400 LBJ Freeway Suite 500
Dallas, Texas 75240
United States

Other Info:


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Travelocity Rating and Reviews

Rating details

1.5
more details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

Summary of Travelocity Customer Service Calls

401 TOTAL
CALLS
4% SUCCESSFUL
CONNECTIONS
04:19 AVG CALL
DURATION
1% ISSUE
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Travelocity to Ask about:

Activation/ Cancellation Question:

  • “Flight canceled”
  • “Car rental cancellation”
  • “Cancellation of airline tickets”

Refund Question:

  • “Refund”
  • “Refund on flight”
  • “Refund on flight From cancellation on 3/12”

Return/ Replace Question:

  • “Change flight”
  • “Don't agree to flight change time”
  • “Change”

Payments and Charges Question:

  • “Unauthorized cancellation” , Review # 1852515
  • “Charges”
  • “Charge on credit card”

Product/ Service Question:

  • “To make a reservation”
  • “Insurance I been calling since 12noon” , Review # 1820641
  • “Make a reservation”

Request for Information Question:

  • “I need to talk to an agent”
  • “Concerning my upcoming trip”
  • “Fleigt status”

Staff Question:

  • “Service not provided as offered”
  • “Customer service”

Shipping and Delivery Question:

  • “Book the trip last night's Didn't get a confirmation numbe” , Review # 1836440
  • “Reservation did not receive email”

Cards Question:

  • “They took money off my card but didn’t book anything I’m trying to book the right flight” , Review # 1823586

Other Question:

  • “Itinerary”
  • “Cambios en mi reserva”
  • “Trip.issue accident”

About

Top Travelocity Services

Flight Booking, Customer Care, Room Booking

Top Travelocity Products

Website, Coupon

Travelocity Pros and Cons

Pros: Will never use again, E-mail confirmation, Website, Prices, Reasonable pricing

Cons: Customer service, Long wait times on phone, Outright lies, Huge hassle, Cant get anyone on the phone

Related Companies

Expedia, Orbitz, HomeAway, Hotwire, VRBO

Summary

Travelocity is an Internet travel service located on Travelocity.com. The main office of the company is based in Southlake, Texas, and there are some more offices in the US and other countries. Travelocity is the sixth biggest travel agency in the country. Travelocity was among the pioneers of the on-line traveling services, giving their customers an opportunity to access fares and schedules information, to book or purchase tickets, check and book hotel rooms, etc. Besides, Travelocity has a great set of vacation packages, cruises, tours. Recently a late minute technology was worked out by Travelocity.

Travelocity reviews and complaints

Travelocity is ranked 112 out of 529 in Travel Agencies category

Area Served

Worldwide, Other, USA

Payment Methods

VISAAmerican Express

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Travelocity Stats

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