Contact Information

Travelocity Phone Numbers

Toll-Free Number:

  • (888) 872-8356

Customer Service:

  • (417) 520-5312 Outside the U.S.
  • (855) 201-7800 Toll Free
  • (888) 872-8356

Headquarters:

  • (855) 863-9601
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Travelocity Website:

Travelocity Online Chat:

Travelocity Email:

  • Message this business

Corporate Office Address:

Travelocity
5400 LBJ Freeway Suite 500
Dallas, Texas 75240
United States

Other Info:

mediacustomercare@travelocity.com

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Travelocity Rating and Reviews

1.4 out of 5 stars
based on 178 reviews
See all customer reviews

Rating trend

Summary of Travelocity Customer Service Calls

133 TOTAL
CALLS
8% SUCCESSFUL
CONNECTIONS
06:24 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Travelocity to Ask about:

Activation/ Cancellation Question:

  • “To cancel a reservation”
  • “Hotel cancellation”
  • “Canceled flight”

Staff Question:

  • “Service not provided as offered”
  • “Customer service”

Return/ Replace Question:

  • “Making enquiries about changing flight for feb 16 i light of the coronavirus”
  • “Change”
  • “Change flight”

Product/ Service Question:

  • “To make a reservation”
  • “Make a reservation”
  • “Insurance”

Payments and Charges Question:

  • “My payment of card is not he same as receipt”
  • “Regarding booking and payment”
  • “Billing”

Refund Question:

  • “Refund”

Request for Information Question:

  • “I don't get confirmation for flights tickets”
  • “I have a question about the extra flight protection”

Shipping and Delivery Question:

  • “Reservation did not receive email”

Other Question:

  • “Get some prices on a flight”
  • “Fare”
  • “Booked the room in wrong town”

About

Top Travelocity Services

Flight Booking, Customer Care, Room Booking

Top Travelocity Products

Website, Coupon

Travelocity Pros and Cons

Pros: Will never use again, E-mail confirmation, Website, Prices, Nice customer service people

Cons: Poor customer service, Outright lies, Huge hassle, Long wait times on phone, Practices

Related Companies

Expedia, Orbitz, HomeAway, Hotwire, VRBO

Summary

Travelocity is an Internet travel service located on Travelocity.com. The main office of the company is based in Southlake, Texas, and there are some more offices in the US and other countries. Travelocity is the sixth biggest travel agency in the country. Travelocity was among the pioneers of the on-line traveling services, giving their customers an opportunity to access fares and schedules information, to book or purchase tickets, check and book hotel rooms, etc. Besides, Travelocity has a great set of vacation packages, cruises, tours. Recently a late minute technology was worked out by Travelocity.

Travelocity reviews and complaints

Travelocity is ranked 123 out of 559 in Travel Agencies category

Area Served

Worldwide, Other

Payment Methods

VISA

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Travelocity Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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