Contact Travelocity Customer Service
How to Reach a Person at Travelocity
Toll-Free Number:
-
1-888-872-8356
Customer Service:
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1-417-520-5312Outside the U.S.
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1-855-863-9601
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1-855-201-7800
Accessibility:
Investors/ Franchising:
Legal:
Travelocity Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Travelocity Phone Number | 1 (888) 872-8356 |
| Average Hold Time | 00:04:41 |
| Average Calls duration | 2 minutes |
| Most Popular Travelocity Email Address | accessibility@travelocity.com |
| Travelocity Live Agent Availability | 1% of callers successfully reach a real person |
| Issue Resolution Rate | Low (5% reported full resolution) |
| Travelocity Customer Service Rating | 3.8 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 94% phone, 6% email |
| Common Reasons for Contact | Activation/ cancellation, request for information and return/ replace |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Travelocity | First and last name, phone number or email |
Contact Information
Travelocity Website:
Travelocity Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Travelocity
Attn: IP/Trademark Legal Dept., DMCA Complaints
333 108th Avenue NE
Bellevue, WA 98004
Other Location:
Roaming Gnome Store
12072 SW Garden Pl.
Tigard, OR 97223
Summary of Travelocity Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Travelocity?
Activation/ Cancellation Question:
- “Cancellation”
- “Cancel trip”
- “Cancel reservation”
Request for Information Question:
- “Need to reschedule a flight”
- “Reschedule flight”
- “Hotel stay questions”
Return/ Replace Question:
- “Change iternary”
- “Change itinerary”
- “Change a ticket”
Payments and Charges Question:
- “Need documentation of amount billed card”
- “Need documentation of amount billed to card”
- “Delta credit … Need to buy ticket”
Refund Question:
- “Need a refund due to family member in active”
- “Refund”
- “Want a refund - giant roach in our room”
Product/ Service Question:
- “Their automated system can't help me.”
- “Can't book a flight”
- “I need to book a ticket for only 16 years old”
Shipping and Delivery Question:
- “Missed ground transportation due to plane delay”
- “I never received a confirmation email.”
- “Book a package with separate flights”
Account Question:
- “Need to verify my flight”
- “Declining family.member in active dying mode”
- “Log me out from all devices that logged into this account”
Staff Question:
- “Customer service”
- “Hotel manager told me to contact you due to they are charging for something that is not described on your website. Beach chairs and umbrellas .”
- “Dispute a service”
Cards Question:
- “Gift card”
- “Card hold for canceled reservation”
- “I was suppose to have a hotel room today 0-17-23 but ni reservation came to get even though I paid with my card”
Website/ Application Question:
- “Reinstalling my reservation”
- “I went to put info and the site went away”
- “Web site won’t accept my payment for a trip”
Employment Question:
- “Some one is using your company to scam people with jobs”
Other Question:
- “I’d like to see what kind of deal I can get for an upcoming trip flights and hotel hotels and a car”
- “Book a trip”
- “Need imfo of my y tomortow at iam”
Compare Travelocity Customer Service To
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