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DO NOT USE Travelocity! You WILL be sorry!

Hi I I had rented a car from Hertz recently through travelocity.

I had paid USD 11 for Collision Damage Plan on the booking day and only needed to pay USD 67.50 when picking up the car. However, I was told by hertz that there is no record of USD 11 for Collision Damage Plan. I was forced to pay EUR 91.82 (can be proved by credit card statement) instead of USD 67.50 as stated in Hertz confirmation email at pick up day. There is no update on the case since I lodged a formal complaint to travelocity on 26 July 18.

They kept replying Kindly wait for the response within 24 to 48 hours. Rest assured that we will keep you posted." each time I sent them a reminder email.

"The whole process is quite frustrating. Deal at your own cost

Product or Service Mentioned: Travelocity Car Rental Booking.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Full refund.

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