My friend and I booked two round trip flights from Vancouver BC to Cabo San Lucas yesterday. Prior to booking our flights I called Travelocity and spoke with a representative in regards to price protection. He assured me that if we purchase our tickets and the price drops with in the next 24 hour period we would be able to have the difference reimbursed back to us.
When checking the flight prices again (15 hours later), they dropped $104. So I called Travelocity back to get reimbursed, I was informed that this apparently does not apply to the TRAVELOCITY.CA website nor does it apply to booking flights only.
I feel cheated…… they should make it right and return the difference and all their call centre reps need to provide the same information. You should not get a different story every time you call about the same issue.
I will never book with Travelocity again and I'll be sure to spread the word
Review about: Travelocity Flight Booking.