we booked Puerto Rico and got stuck in the largest earthquakes in history there. We contacted Travelocity numerous times for help to change our flights to get us out as they were in state of emergency.
No one was helpful and we were calling for two days straight. We called Jetblue and after hours they found us a flight and then could not change the reservation as it was booked through Travelocity and were told to have them call. Out of fear for the aftershocks and possible sunami threats and being told that you could not change it, we had to book flights to Newark to days later and pay 661 plus 200 for uber to Long Island to get out for fear of another that did hit after we left.
I would never use or recommend travelocity again to anyone and will make sure my friends and relatives do not either and they all have in the past. Every agency and airline was trying to help people get out except you.