Pretoria, Gauteng
Not resolved
1 comment

We booked a all exclusive trip to Puerto Vallartas. We were suppsed to have all inclusive and ocean view. The Garza Blanca Preserve Resort, where were staying, told me a few days before the trip the room is not ocean view and we do not have all inclusive.

When I called Travelocity to complain they said they can do a full refund. After being on hold for 2 hours, a supervisor then came on and said they will be keeping $600 of my money, even after admitting it was false advertising.

I am in contact with Citi card to get that $600 back. Please pray, I'm not a rich guy. They not only canceled our trip, but kept 1/3 of our money.

Product or Service Mentioned: Travelocity Vacation Package.

Reason of review: Not as described/ advertised.

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Contact the Attorney General in your state and file a complaint. They did me the same way.

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