Austin, Texas
Not resolved
1 comment

I stayed at a hotel in canyon Texas was to be for 2 nights but after the first nigh me and my wife woke with a rash from something in the bed. We would not stay there the second night and asked front desk to refund money and they said they could not because paid through Travelocity.

And the people were very rude. I then contact Travelocity and they acted like they were gonna help but in the end said they would do nothing.

This company is a joke and does not back up its customers. If you need a travel agency use someone else!

Product or Service Mentioned: Travelocity Room Booking.

Reason of review: Return, Exchange or Cancellation Policy.

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Your situation is a good example of why you should never book lodging, air travel or car rentals thru a third party like Travelocity. The hotel was quite correct---you booked thru a third party, not the hotel and you paid the third party, not the hotel. When you book thru a third party, you are locked into them for any problems, etc.

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