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Top Question
#180092

As a Travelocity client, I'm curious to know who owns Travelocity. Knowing the ownership details will help me understand the company's structure and reputation.

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Answer:
by #2365945

Travelocity is owned by Expedia Group, a leading online travel company. Expedia Group operates multiple online travel brands, including Travelocity. If you have any further questions or need assistance with your travel plans, contact the Travelocity Customer Support team

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Question:
#43461

How can I get my ticket costs refunded.

I bought tickets through Travelocity on Oman Air (Dubai-Muscat) returning on Flydubai. Both airlines canceled their flights for June 15 and 22 respectively.

Both told me that since the airline canceled the flights a full refund is authorized even for nonrefundable tickets due to COVID-19. Travelocity refuses and says 'the airlines only offer a future travel credit' which is a complete lie. I have spoken multiple times to the Oman Air office in NY and received 2 confirming emails from Oman Air that a refund is authorized. I have spoken to no less than 7 Travelocity agents and some have offered to pursue this, others simply deny refunds can happen.

A complete waste of time. I have emailed their corporate office and DOT.

No response. Help!

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Answer:
by #1887802

According to the Travelocity help section, you can cancel your flight with no penalty and receive a full refund or a credit with the airline that can be redeemed for future travel. You may cancel the flight online from My Trips at travelocity.com/trips. You may also try to cancel with the airline directly. To do this you will need the airline confirmation number from My Trips and the name of the traveller. You may also try to share your feedback with the Travelocity top management via the company's social networks.

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Question:
#38882

Cancel tickets.

When do I get my money back I had trip protection on my ticket

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Answer:
by #1862608

According to the Travelocity FAQ page, because of a large number of cancellation requests, refunds may take longer than usual:
  • If you booked a hotel, car, or activity, it may take up to 30 days to receive your refund;
  • For flights, most refunds are issued within 8 weeks. Some refunds could take a bit longer, depending on the airline;
  • For packages, refunds for the hotel, car, or activity portion may take up to 30 days. The flight portion could take 8 weeks or longer.

You may track your refund status using the Trip Help option on the company website. It is necessary to select your itinerary from the drop-down menu to check out full details.

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Question:
#18074

Is Travelocity safe?

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Answer:
by #1676908

Travelocity has a customer ranking of 1.4 out of 5 possible stars. This ranking is based on 150 different Travelocity reviews on the Pissed Consumer website. According to the Travelocity reviews, customers have lost more than $240,000 collectively. They are not satisfied with poor customer service. Currently, Travelocity customer service is ranked at only one star out of five. However, Travelocity customers like the company website and prices.

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Question:
#18044

What is Travelocity refund policy?

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Answer:
by #1676911

Travelocity’s cancellation policy for hotels is outlined on the Travelocity FAQ pages. To cancel a hotel room through Travelocity, you will need to sign in to your account on the website and then change or cancel your booking through Manage Booking.
In some cases, you may not be able to change or cancel the booking if you are past the individual vendor’s cancellation deadline or you used a special rate like the Travelocity Unpublished Rate.

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Question:
#18036

How do reach out to Travelocity customer service?

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Answer:
by #1676912

If you need any assistance, you can contact Travelocity Customer Service by phone, by email, by mail, or via social networks. 


Travelocity Customer Service

  • Mailing Address: Travelocity 5400 LBJ Freeway Suite 500 Dallas, Texas 75240 United States

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Question:
by Jebediah Bws #190214

How can I get a refund for airline seats that I previously paid for from one of your customer service agent. ( I paid for seat that is supposedly free per airline). I requested a refund in February & to date no refund received

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Question:
by Alan H Hqr #188888

HOW CAN I HAVE MY ITINERARY RE-SENT TO ME.i DONT KAVE MY NUMBER NOW. My e-mail is aherschman5@***.com.

My name is Alan Herschman. Hotel is Costa de Oro in Mazatlan for March 17-21._

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Question:
by Kannon Dvq #188154

I am tryng to book for Dec. 18 /2024 to Jan 4, 2025 but failed. In your costumer service they all ask for itinerary number, but what about if you are inquirying for something else prior.

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Question:
by Simone P Jig #167741

I need to change my flight on Delta airlines.

I need to change my flight from tomorrow next Sunday . How can I go about doing that and what would be the cost?

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