Travelocity Questions and Answers
As a Travelocity client, I'm curious to know who owns Travelocity. Knowing the ownership details will help me understand the company's structure and reputation.
How can I get my ticket costs refunded.
I bought tickets through Travelocity on Oman Air (Dubai-Muscat) returning on Flydubai. Both airlines canceled their flights for June 15 and 22 respectively.
Both told me that since the airline canceled the flights a full refund is authorized even for nonrefundable tickets due to COVID-19. Travelocity refuses and says 'the airlines only offer a future travel credit' which is a complete lie. I have spoken multiple times to the Oman Air office in NY and received 2 confirming emails from Oman Air that a refund is authorized. I have spoken to no less than 7 Travelocity agents and some have offered to pursue this, others simply deny refunds can happen.
A complete waste of time. I have emailed their corporate office and DOT.
No response. Help!
Cancel tickets.
When do I get my money back I had trip protection on my ticket
- If you booked a hotel, car, or activity, it may take up to 30 days to receive your refund;
- For flights, most refunds are issued within 8 weeks. Some refunds could take a bit longer, depending on the airline;
- For packages, refunds for the hotel, car, or activity portion may take up to 30 days. The flight portion could take 8 weeks or longer.
You may track your refund status using the Trip Help option on the company website. It is necessary to select your itinerary from the drop-down menu to check out full details.
Is Travelocity safe?
Travelocity has a customer ranking of 1.4 out of 5 possible stars. This ranking is based on 150 different Travelocity reviews on the Pissed Consumer website. According to the Travelocity reviews, customers have lost more than $240,000 collectively. They are not satisfied with poor customer service. Currently, Travelocity customer service is ranked at only one star out of five. However, Travelocity customers like the company website and prices.
What is Travelocity refund policy?
In some cases, you may not be able to change or cancel the booking if you are past the individual vendor’s cancellation deadline or you used a special rate like the Travelocity Unpublished Rate.
How do reach out to Travelocity customer service?
Travelocity Customer Service
- Phone Numbers: 888 872-8356 (toll-free), (417) 520-5312 (outside the USA), (855) 201-7800
- Email: fbbookings@travelocity.com
- Mailing Address: Travelocity 5400 LBJ Freeway Suite 500 Dallas, Texas 75240 United States
How can I get a refund for airline seats that I previously paid for from one of your customer service agent. ( I paid for seat that is supposedly free per airline). I requested a refund in February & to date no refund received
HOW CAN I HAVE MY ITINERARY RE-SENT TO ME.i DONT KAVE MY NUMBER NOW. My e-mail is aherschman5@***.com.
My name is Alan Herschman. Hotel is Costa de Oro in Mazatlan for March 17-21._
I am tryng to book for Dec. 18 /2024 to Jan 4, 2025 but failed. In your costumer service they all ask for itinerary number, but what about if you are inquirying for something else prior.
I need to change my flight on Delta airlines.
I need to change my flight from tomorrow next Sunday . How can I go about doing that and what would be the cost?
Travelocity is owned by Expedia Group, a leading online travel company. Expedia Group operates multiple online travel brands, including Travelocity. If you have any further questions or need assistance with your travel plans, contact the Travelocity Customer Support team