Travelocity Reviews
Travelocity Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Travelocity has a 1.5 star rating from 542 reviews, 18% would recommend, with 87% unfavorable feedback; consumers are mostly dissatisfied and many request refunds for billing and booking errors.
Key Takeaways for Future Customers
- Consult Travelocity reviews before booking and double-check dates and names.
- Expect long phone wait times; use chat as fallback.
- Document charges and persist for refunds if billed twice.
Negative Feedback / Risk Areas
- Poor customer service and dropped calls.
- Refund delays and billing disputes.
- Booking errors, reservations not at hotel, and app/website issues.
Positive Feedback
Some users report smooth bookings, competitive prices, and occasional helpful agents who resolve issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Travelocity has a 1.5 star rating from 542 reviews, 18% would recommend, with 87% unfavorable feedback; consumers are mostly dissatisfied and many request refunds for billing and booking errors.
Key Takeaways for Future Customers
- Consult Travelocity reviews before booking and double-check dates and names.
- Expect long phone wait times; use chat as fallback.
- Document charges and persist for refunds if billed twice.
Negative Feedback / Risk Areas
- Poor customer service and dropped calls.
- Refund delays and billing disputes.
- Booking errors, reservations not at hotel, and app/website issues.
Positive Feedback
Some users report smooth bookings, competitive prices, and occasional helpful agents who resolve issues.
Media from reviews
Maple Shade Township, New Jersey
Car rental
The reviewer tried to contact the company before posting this review.
I want to rent a car for my trip, and the rates seem very low. Are they accurate? Can I get help with booking?
- Economical rates
Preferred solution: Car rental
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Deltona, Florida
Reservation not paid to hotel
The reviewer tried to contact the company before posting this review.
Just called Motel 6 to confirm my reservation and did not have me on record, monies have been taken out of my account and I must pay at check-in . That will mean I will be paying twice please see too this matter in a timely manner thank you
Preferred solution: Full refund
Caserta, Province Of Caserta
Get a refund
The reviewer tried to contact the company before posting this review.
I made a reservation at the Aurora Hotel and paid Travelocity; however, when I got here today, I was told that I owe the full amount and had to pay another $1,688.07. Please reimburse my credit card!
Preferred solution: Full refund
Saint Paul, Minnesota
Refund
The reviewer tried to contact the company before posting this review.
Flight refund I need it so bad because I dont have money anymore im very poor please give me my money back
User's recommendation: Good luck to you giys
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Misleading Pricing – Beware of the Currency Display
The reviewer tried to contact the company before posting this review.
- - Prices shown in USD led to an AUD 280 charge, and I won't use Travelocity again.
- - Booking and receipt didn't clearly disclose currency.
I was extremely disappointed with my experience booking through Travelocity.
I booked a one-night stay at The Point Hotel after seeing the advertised price of $195. I had compared it with other booking sites, where the hotel was available from around AUD $179, so I thought I was getting a reasonable deal.
It wasnt until I checked my bank account after my stay that I discovered Id been charged approximately AUD $280.
Only then did I realise the advertised price had been in USD, not AUD. At no point during the booking process was this made clear, and even my booking confirmation and receipt didnt make the currency obvious.
Had I known the price was in USD, I never would have booked through Travelocity.
Paying AUD $280 for this hotel was simply not worth it, and I feel the pricing was misleading.
Travelocity needs to make the booking currency far more obvious so customers know exactly what they are agreeing to before they pay. My experience has left me very disappointed, and I wont be using Travelocity again unless this issue is addressed.
Preferred solution: Price reduction
User's recommendation: Make sure you check the currency is displayed in right currency
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnrecognized charges
The reviewer tried to contact the company before posting this review.
I have several double charges. I was charged
218.40 four times and I was charged 159.40 twice
My phone number is ***
- Easy set up
- No operate for customers service
User's recommendation: Do not us because it's hard to get someone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnresolved!
The reviewer tried to contact the company before posting this review.
I'm told you are having issues. Why do I need at least one hundred characters? You should know the reason why it was not resolved.
- It is faster than calling my travel agent that is it
- Too complicated to get something resolved
Preferred solution: Full refund
User's recommendation: Not at this point.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vacaville, California
Can I split a payment using 2 different cards?
The reviewer tried to contact the company before posting this review.
Never answered the phone. I just had a simple question, and there was no one to pick up the phone when I needed assistance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy reservations were for Sept 19 not Sept 12
The reviewer tried to contact the company before posting this review.
Website not working. I made reservations for Sept 19, and I got an email today for evaluating my check-in today, Sept 12. This is not acceptable!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mentor, Ohio
Partial refund
The reviewer tried to contact the company before posting this review.
The other party didn't go on the trip to Miami, so I'm requesting a partial refund for the hotel stay for two and the flight.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Congers, New York
Jet Blue credit
The reviewer tried to contact the company before posting this review.
Im not going over this again. My phone call with you was recorded along with Jet Blue representative who agreed with me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissed flight
The reviewer tried to contact the company before posting this review.
My ride to airport had a flat tire that had to be replaced. I would like to be rebooked on the next flight
Preferred solution: Book on a later flight
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bettendorf, Iowa
Deserve the best
The reviewer tried to contact the company before posting this review.
I ve had the best ever service with remarkably people and fast friendly people,,,im really begging everyone to try dealing with Travelocity just to know what a great difference
Preferred solution: Full refund
User's recommendation: Highly
Travel Agencies Expert Talks
Vacation Rentals: Refund, Cancellation and Safety Tips
How to refund or cancel a vacation rental? How to avoid a scam? We’ve asked Mary Branum, a vacation rental expert, and experienced homeowner, to answer top consumers questions about vacation rentals.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
Tampa, Florida
Cancellation
The reviewer tried to contact the company before posting this review.
Call was dropped when I tried to call for help on cancellation. I used a different email and now I can't use the app with that flight.
- Great site
- No customer service
Preferred solution: Full refund
User's recommendation: Who knows
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Salvador, San Salvador Department
I have not resolved my problem
The reviewer tried to contact the company before posting this review.
I have purchased a ticket and they have changed my my flight I have purchased a tickets a my flight schedule was changed
Santo Domingo Este, Santo Domingo Province
Cancel rental car reservation
The reviewer tried to contact the company before posting this review.
- - Staff upsold a new car and refused the protection plan.
- - They quoted $3,000 for a new policy and claimed GPS, which was false; I canceled for a refund.
I made a reservation for a a rental car with a prepaid protection plan
Once I arrived at the Economy Rental in Dominican Republic the customer service representative, DAVID DEL ROSARIO, tried to upsell me a new car. He refused to accept the protection plan through Travelocity, and tried to charge me $3000 for a new policy.
Finally he told me that the car that I had to originally reserved was "SUDDENLY" available and that the vehicle had a GPS system which wasn't true None of the cars at that site had GPS. I had to cancel the car rental reservation because I had no way of navigating to my hotel and I would like a refund.
Preferred solution: Full refund
User's recommendation: Do not rental a car from Economy/ Amerirent in Dominican Republic
About
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Travelocity is an Internet travel service located on Travelocity.com. The main office of the company is based in Southlake, Texas, and there are some more offices in the US and other countries. Travelocity is the sixth biggest travel agency in the country. Travelocity was among the pioneers of the on-line traveling services, giving their customers an opportunity to access fares and schedules information, to book or purchase tickets, check and book hotel rooms, etc. Besides, Travelocity has a great set of vacation packages, cruises, tours. Recently a late minute technology was worked out by Travelocity.
Travelocity is ranked 205 out of 2355 in Travel Agencies category
Worldwide, Other, USA, Europe
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