filters
state:
Show
city:
Show
product:
Show
My husband and I booked a week hotel stay (in all fairness it was a non-refundable rate) but we had to cancel for medical reasons and although it was over six weeks till the vacation we were assessed a penalty for $1,082.00. Travelocity lied and told me the penalty was...
Read more
1.3
I didn't like
  • Travelocity lying to me about penalty
#1305399
Reply to reviews
Show

Travelocity - Wrong itinerary

I purchased flight tickets through Travelocity to Nicaragua. The itinerary ticket had the wrong return date. My husband was supposed to fly back Thursday 06/28, in fact the return flight was Wednesday 6/27. I had purchased flight insurance so no problem right. No one will take responsibility for the mistakes costing almost $1000 extra to fly my husband back so that he can restart work.
1.4
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Incline Village, Nevada
#1298999
Reply to reviews
I got an e-mail from travelocity to call because airline cancelled my flight. I was put on hold for hours and the customer service agent threatened me if I want to get my refund I better stay on-hold or else. And after I stay on the line for more than an hour, they...
Read more
1.0
#1297606
Reply to reviews
June 12, 2018 , I was attempting to buy a round trip ticket. the company had a problem with their computer program. To make a long story short, I never authorized for Travelocity to take money out of my account. I never got a ticket for $266.38. Instead this company...
Read more
#1283761
Reply to reviews
Travelocity failed to help use with travel services when our connecting flight was delayed. We notified them in advance of the problem, but no help. We booked airplane reservations through the Travelocity web site, and purchased the travel insurance in case there was...
Read more
1.0
I didn't like
  • Practices
  • No customer service
  • Policies
#1280260
Reply to reviews
DON'T USE TRAVELOCITY UNLESS YOU WANT TO BE RIPPED OFF! Honestly I have no idea how this company is still in business. I paid for Hotel Booking Protection, which while purchasing specifically says I can use if my flight is delayed or canceled. I called in advance to...
Read more
Anonymous
Chen

It's your own fault for engaging a 3rd party service when it is better to make your own direct connections.

2.1
I liked
  • Will never use again
I didn't like
  • Insurance
  • Hotel booking protection
  • No customer service
#1250798
Reply to reviews
I purchased the AIG flight cancellation policy in case the event I was planning to attend was changed or called off. It was scrubbed, but when I went to cancel the flight, I learned that the "insurance" was only good in cases of the death of a family member or serious...
Read more
Anonymous
Anon

Normally the insurance only covers illness or death. In the future, be sure to ask what are the reasons one could cancel and receive their monies back.I had two friends who ha...

1.7
I didn't like
  • Deceptive flight cancellation insurance policies
#1198486
Reply to reviews
Worst experience of my life! I booked Villa Charolette in Bergen Norway and when I arrived at the hotel. The owner said the hotel was closed and that it should not be listed on Travelocity. I showed her our confirmation email from Travelocity which also states that we...
Read more
1.0
I didn't like
  • Fake confirmation emails
  • No managers onsite
  • Fake listing of property
#1167638
Reply to reviews
I use the website Travelocity.com. I need to book a hotel room for one night a week in advance. Put in the check in date/check out date. Looked it over several times before I clicked the book button. Done. Got the confirmation number and all was good........ yea, until...
Read more
1.4
#1165641
Reply to reviews

Contact Travelocity

Mailing Address:
for LastMinute Package
325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125
San Antonio, Texas 78233
Phone:
(888) 872-8356
More
I bought travelocity car rental insurance when booking. They never provided the actual policy I called customer service and emailed customer service and all they could do was send me a receipt for the 20 some dollars for the charge. This happened over the weekend which...
Read more
1.0
#1130049
Reply to reviews