Travelocity Reviews and Complaints
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Issues
resolved
595
Total
reviews
$230K
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losses
$836
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45.1K
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What was your experience with Travelocity?
Customers don't like
- Poor customer service
- Outright lies
- Huge hassle
Customers like
- Will never use again
- Website
- Prices
My husband and I booked a week hotel stay (in all fairness it was a non-refundable rate) but we had to cancel for medical reasons and although it was over six weeks till the vacation we were assessed a penalty for $1,082.00. Travelocity lied and told me the penalty was...
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I didn't like
- Travelocity lying to me about penalty
Travelocity - Wrong itinerary
I purchased flight tickets through Travelocity to Nicaragua. The itinerary ticket had the wrong return date. My husband was supposed to fly back Thursday 06/28, in fact the return flight was Wednesday 6/27. I had purchased flight insurance so no problem right. No one will take responsibility for the mistakes costing almost $1000 extra to fly my husband back so that he can restart work.
Incline Village, Nevada
I got an e-mail from travelocity to call because airline cancelled my flight. I was put on hold for hours and the customer service agent threatened me if I want to get my refund I better stay on-hold or else. And after I stay on the line for more than an hour, they...
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June 12, 2018 , I was attempting to buy a round trip ticket. the company had a problem with their computer program. To make a long story short, I never authorized for Travelocity to take money out of my account. I never got a ticket for $266.38. Instead this company...
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Travelocity failed to help use with travel services when our connecting flight was delayed. We notified them in advance of the problem, but no help. We booked airplane reservations through the Travelocity web site, and purchased the travel insurance in case there was...
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I didn't like
- Practices
- No customer service
- Policies
DON'T USE TRAVELOCITY UNLESS YOU WANT TO BE RIPPED OFF! Honestly I have no idea how this company is still in business. I paid for Hotel Booking Protection, which while purchasing specifically says I can use if my flight is delayed or canceled. I called in advance to...
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Product
I liked
- Will never use again
I didn't like
- Insurance
- Hotel booking protection
- No customer service
I purchased the AIG flight cancellation policy in case the event I was planning to attend was changed or called off. It was scrubbed, but when I went to cancel the flight, I learned that the "insurance" was only good in cases of the death of a family member or serious...
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Anon
Normally the insurance only covers illness or death. In the future, be sure to ask what are the reasons one could cancel and receive their monies back.I had two friends who ha...
I didn't like
- Deceptive flight cancellation insurance policies
Worst experience of my life! I booked Villa Charolette in Bergen Norway and when I arrived at the hotel. The owner said the hotel was closed and that it should not be listed on Travelocity. I showed her our confirmation email from Travelocity which also states that we...
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I didn't like
- Fake confirmation emails
- No managers onsite
- Fake listing of property
I use the website Travelocity.com. I need to book a hotel room for one night a week in advance. Put in the check in date/check out date. Looked it over several times before I clicked the book button. Done. Got the confirmation number and all was good........ yea, until...
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Similar to Travelocity
I bought travelocity car rental insurance when booking. They never provided the actual policy I called customer service and emailed customer service and all they could do was send me a receipt for the 20 some dollars for the charge. This happened over the weekend which...
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It's your own fault for engaging a 3rd party service when it is better to make your own direct connections.