Anonymous
map-marker Englewood, Florida

Refund on car rental insurance

I did not rent the mid size car from Hertz Rental -so Ive called n spoke with Travolocity and emailed for the refund of $66.00 since I did not need rental insurance when I rented the mid size car n cancelled that car. so there for need a refund of $66.00 on my CC ending in 6377
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Resolved
Marilyn I Gxz

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Resolved: My refund

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Travelocity - My refund
Travelocity - My refund - Image 2
Travelocity - My refund - Image 3
Updated by user Jan 15, 2024

Company fixed the issue and I have been provided with full refund. BBB made them to return my money back. Although I could not dispute the charges with my credit card company and bank cause 60 days have passed by, BBB, Attorney General and Consumer Protection made them return me my money in full!!.

Updated by user Jan 15, 2024

I reported them to NY attorney general and BBB in Texas, where Travelocity is located and BBB made them give all my money back!!!. I talked to Travelocity on 1/9/24 and they contacted the Hotel Primavera manager and he refused to return my money or so it said...

Updated by user Jan 09, 2024

I called Travelocity and they will respond to me in 3 days cause they want to contact the property manager why they were not there on 12/17/23 and I couldn't check it. They were supposed to be there until 9pm or given me instructions or the pin combination to unlock my...

Original review Jan 07, 2024
You kept my $305 after I couldn't check in into the hotel Primavera in San Juan, PR. I reserved for 12/17-19/23 it was locked and no host responded.

It was not my fault. You can't steal/keep my money.

I have complained to Attorney General, my bank and more. You are a fraud
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Loss:
$305

Preferred solution: Full refund

Rick M Mark

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Suspicion of fraud

Working for luxurytravelocity-kp.com and deposited $11000 into account and still cs doesnt want to help me earn commissions or optimize travel deals. I need my money back
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Loss:
$11000
1 comment
Michell L Zur

Hey so I'm dealing with this right now and I figured it could be a scam. So far its working.

Its been five days I have invested a total of 1200 they keep getting me to add 3000 or 10000 but something doesn't feel right with this so can you tell me your experience. Did you go all the way to the 30 days or did you invest your 11000 right away. There suppose to give me 800 bonus commissions they gave me the 100 but with them stealing from you and others like you I think that might be where my commissions are coming from.

Please if you check for updates please get in touch with me. I'd rather cut my loses right now than to loss 10000

Resolved
Marilyn I Gxz

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Resolved: Kept my money and were closed when I got to hotel

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Travelocity - Kept my money and were closed when I got to hotel
Travelocity - Kept my money and were closed when I got to hotel - Image 2
Updated by user Jan 22, 2024

Company fixed the issue and I have been provided with apology. Complaining to BBB, Attorney General and Consumers Protection.

BBB made them return me my money back.

Travelocity tried to trick me blaming the hotel manager for not wanting to give me my money back cause I didn't cancel the reservation 3 days before, but it wasn't my fault that the hotel front door was locked and no staff present when I went to check in. So Travelocity was lying to me because how come they returned me the money as soon as BBB contacted them?

Original review Jan 06, 2024
I paid $305 per two rooms and hotel were closed when I got there and they kept my money and never answered me back.
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Loss:
$305
Cons:
  • Steal your money never answered fraudulent

Preferred solution: Full refund

User's recommendation: Don't use Travelocity

Javier C Lsw

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Travelocity charged me for an unexisting provider service

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Travelocity charged me for an unexisting provider service
Travelocity charged me for an unexisting provider service - Image 2
Travelocity charged me for an unexisting provider service - Image 3
Travelocity charged me for an unexisting provider service - Image 4
Updated by user Nov 18, 2023

Travelocity has not contacted me so far

Updated by user Nov 18, 2023

Still Awaiting for a Travelocity Customer service agent (human not a bot) to try this serious Matter ...

Original review Nov 18, 2023
I canceled a 5 nites (16/Nov to 21/nov) hotel reservation in Rome just a few minutes after receiving Travelocity confirmation email WITH a provider phone # that does not exist (+39 06 89*** *52). In that email Travelocity instructed me/they do instruct their clients/providers guewts to get in further contact with hotels to get assistance.

They gave me a number that does not exist and to which I called in Order to get instructions for Arrival AND Pay them directly a small balance that was to be paíd at Ck-in. When I called several times to that Italy phone # and noticed it was unexisting due to the Vodafone recorded message in Italian saying the hotel contact number I was calling Is an unexisting number, I felt the provider was much unreliable so I immediately contacted Travelocity thru the only means their Customer Service web page gives customers = a bot chat (previously of cancelling) I selected the cancel reservation option that Travelocity bot chat offered me because their provider contact # Is unexisting. Not for anyother REASON. Travelocity chat doesnt gave me Another alternate nor additional number either, because they dont have it.

Travelocity sent me an unexisting provider number, AND charged me $471.25 (NOT the "Ghost" hotel). So it Is Travelocity who have to solve the customer loss. I Please Travelocity to be honest and reimburse ME my 100% payment of $471.25 for a misleading Advertising, sale and charging for a "ghost hotel" that they promote and sell or grant me a $471.25 crèdit -or even at least offering to revert the unfortunate cancelation at The Maisonette in Rome and I personally Would have gone there the same Nov 16 afternoon to the provider's allegate address and claim them directly and stay there just to consume my payment. But Travelocity didn't do nor give me a substitute phone number.

Since TraveloCity doesn't have an additional contact phone number and they either give me any Other solution I claim them to either reimburse the full payment due that your email and advertising is midleading while containing an unexisting contact provider info or grant me a credit for the Money they received (not the hotel). Travelocity does not have an alternate contact provider number for that Hotel they sell so they must understsnd my cancelation was made FOR THAT REASON NOT FOR desire. At the time I wrote this I was in Paris Orly airport fliying to Rome AND Yet I Did not have a hotel there. Travelocity needs to solve this odd Situation I am giving them suggestions but they font answer.

I please Travelocity yo understand that the product the sold me is a fake product until customer is unable de to contact a provider thru the means Travelocity gave their customer (me). Waiting for a serious Solution maybe a tailor Made solution to this Situation yours Javier Castañer 1-78*-***-**** xavocastanyer@***.com
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Loss:
$471

Preferred solution: Full refund

User's recommendation: Travelers City is not honest

Michell L Zur

Travelocity

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I'm looking to find out if this is a scam. I'm sending my money, and I'm getting it back with the commission, but something just doesn't seem right about this. It might just be a glitch in the system that's being exploited. I need to know because I can't lose my savings, and I'm about to sign my family members up for this
View full review
Loss:
$2300

Preferred solution: I'd like to find out if this is legit or is someone going thru all this trouble just to scam me.

Talisa A Ezz

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Rooming

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Travelocity - Rooming
I was supposed to get my deposit refunded back to me within 3-7 business days and I have Yet to receive it
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Loss:
$100

Preferred solution: Full refund

User's recommendation: Make sure you pay attention to final details

Michael M Czm

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Report A scam using travelocity name

Report A scam using travelocity name
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My issue is a division of Travelocity that claims the people that they hire are are doing optimization of the hotels. Or you have a amount of tasks that you're off to pay a 100 U.

S dollars to activate once you activate, you get paid 12 or $15 commission. And then you're next set, you need to withdraw all the money. Then again, send in a $100. Minimum or like they say, send more.

And then you'll get more profit.

Here's the problem on the second or third round. When you do this is freeze, is that 15 and your account goes negative? So now your money's frozen. So they say and you must add whatever the navy of amount is.

So now you're sending more money. And it's just pulling of course, you have the option to take it out every day, but they entice you with the 3 consecutive days. Log in $100 5 days, $800 pay and then 30 consecutive days, $5300 and $6300 a month income. It's gotta be fraud.

It's gotta be a scam because Travelocity has no record of this optimization bio.

I'm concerned for other people. I'm sitting right now about $400. Canadian out and I refuse to put in another 187 U. Yes.

I was in my third set a tasks. I got to 15 and froze. I added another $140. USI activated one task at frozen and ask for another 187.

That's why I believe it's a Scam also I don't believe Travelocity would use WhatsApp as it's main source of contact. This needs to be investigated. I have all the documentation.

And screenshots Of every point of conduct in transaction I had I be more than happy to forward this to any authority figures that wants to investigate the fraud. The last issue is that they want you to use cryptocurrency.

Through one of the crypto applications, my bank prevented me from going any further saying it must be fraud.

Add finally They send you photos on there.

What's up group of their shopping sprees? There's 21 people in a WhatsApp group.

And they all talk about how much money they're making. It's a beautiful set up if you're a scam artist

View full review
Loss:
$450
Cons:
  • Alarm in group of scam artists to use their name and logo

Preferred solution: Full refund

User's recommendation: Thoroughly investigate if optimization bio through travelocity is a fraud or not

Clay F Qfq

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Fraud! Charges after canceling my booking 5 months ahead of date

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Travelocity - Fraud! Charges after canceling my booking 5 months ahead of date
Travelocity - Fraud! Charges after canceling my booking 5 months ahead of date - Image 2

I canceled my booking with Travelocity 5 months in advance and the next day was charges 167.33 . I called the hotel and they said they didn't charge me.

I called Travelocity who said that he contacted the hotel and that It would be 7 to 10 days for a refund. 12 days later , no refund. I called back and spoke to a supervisor at Travelocity named Brian who said it must be a mistake and to report it to my bank as fraud. After arguing with him for 15 minutes he said he would refund my 167.33 and thatit would take 7 to 10 days to show the credit.

Now it's been over a week and no credit still. Had I not checked I would not have noticed the charge . How many travelers are frauded this way? Travelocity seems not to care about their customers, or where the issues are in their system.

Travelers need to be aware and remember to check their accounts to insure they aren't getting fraudulent charges after canceling. Clay Fissel

View full review
Loss:
$168
Cons:
  • Nobody knows who has access to charge anyone credit cards

Preferred solution: Full refund

User's recommendation: Use a different travel service ! Only be sending a message will they maybe correct the issues or go out of business .

Wendy T Psw

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They screwed up, admitted it and did nothing

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Original review Feb 13, 2024

I book a cruise on a Friday evening. My husband and I realized almost immediately that it was during my recovery from my EIGHTH lower back surgery and filled out the cancel my booking form within the 24hr allotted time!

It was on a Friday night, so the cruise department was closed til Monday morning. I received an email on Sunday that the problem was being addressed. Monday I called, even though it states in bold letters that you do not need to call, you will hear from customer service in 48-72 hrs! So, 2 weeks later and SEVERAL customer service agents telling me I deserve a refund, Ive provided all the documentation that they requested, yet it has landed me with NO REFUND, because Travelocity DID NOT request my refund within the 24hr cancellation window!!

Ive argued that I followed the protocol and its not my fault it wasnt done in the 24hrs, its Travelocitys issue. The Senior Customer Service rep agreed, but only offered me a sorry and suggested I dispute the charges on my credit card!

My issue is that THEY MESSED UP, THE ADMITTED It!!, Refund my money!! Im so disappointed and disgusted!!!

View full review
Loss:
$5200
Pros:
  • One stop shop
  • Easy to navigate
Cons:
  • Do not honor their own policies

Preferred solution: Full refund

User's recommendation: Do Not Us Travelocity

Kanchan K Ead

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Airport transfer booked with company

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Had booked airport transfer through Travelocity and due to missed flight had to call them to reschedule pick up for next day same flight same time. They rather than understanding the situation told me it is less than 24 hours so can not d reschedule and I should call the car company directly.When I called them they said talk to Travelocity because you booked with them. After this I was so frustrated now will never deal with either company
View full review
Loss:
$69
Pros:
  • Known company
Cons:
  • Very unfriendly unprofessional customer service staff

Preferred solution: Full refund

User's recommendation: Do not use them highly unprofessional

Jodi B Cjm

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System will not allow me to leave a review

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Travelocity - System will not allow me to leave a review
Travelocity - System will not allow me to leave a review - Image 2
Travelocity - System will not allow me to leave a review - Image 3

I would like to leave a review for the VERY POOR experience I recently had in Providence RI renting "Yacht Rental 32ft Bayliner" for my husband's birthday. The name of the boat was "GLADYS.

I paid over $500 for two nights. It was smelly, moldy and frankly, uninhabitable. The heat source was two small electric heaters. If you tried to use both heaters at the same time the breaker would trip.

We felt sick when inside and could not stay there. The APP would not connect, so I could not reach the owner in time to complain or get a full refund.

Now, the Travelocity Site keeps telling me there is a problem and will not allow me to leave a poor review. I would like to save anyone else from wasting their time renting this dump of a "yacht!"

View full review
Loss:
$356
Pros:
  • Ease of booking
Cons:
  • Hard to get in contact with

Preferred solution: Price reduction

User's recommendation: DO NOT RENT Yacht Rental 32ft Bayliner, in Providence Rhode Island

Marilyn I Gxz

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Kept my money after hotel I rented was locked up when I got there, no entry

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Travelocity - Kept my money after hotel I rented was locked up when I got there, no entry
Travelocity - Kept my money after hotel I rented was locked up when I got there, no entry - Image 2

On 5/23, I booked 2 rooms and paid $305.00 for 12/16-19,2023. When I got there the door was locked/no entry.

Called the host and no answer until next day 1pm. Telling me I didn't show up which is a lie cause I got there at 5pm and called them and nobody answer. Their site stated they are there until 9pm. I told them I want my money back cause they can not steal my money.

Also they are advertising this building as a hotel when it's hospedaje "rental rooms for singles or students".

They planned to kept my money for services I never received. Filled a complaint with BBB, NY attorney General and disputed with my credit card.

View full review
Loss:
$305
Cons:
  • Dishonest practices

Preferred solution: Full refund

User's recommendation: Book directly from hotels

Travel Agencies Expert Talks

Vacation Rentals: Refund, Cancellation and Safety Tips

Nov 6, 2020

How to refund or cancel a vacation rental? How to avoid a scam? We’ve asked Mary Branum, a vacation rental expert, and experienced homeowner, to answer top consumers questions about vacation rentals.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Barbara H Vps

Fox does not take debit card

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Cant get my car was not informed about fox card policy.And am stuck without car or paying twice!!! This is not okay!!!
View full review
Loss:
$400

Preferred solution: Full refund

User's recommendation: Don’t rent through here!!!!!!!

Erin J Yen

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Verified Reviewer

Issues with booking

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Nobody answers the phone. Booked multiple trips.. was given inaccurate information not once not twice but numerous times by multiple agents. They do not care about website issues or technical issues. I was ASSURED I'd get my points after my trip was completed... it's been 2 months later, 3 trips later and still unresolved issues. I expect better customer service. This is so ridiculous. I've been trying to call for almost 2 hours now only to get disconnected before ever reaching a live agent
View full review
Loss:
$400
Pros:
  • Discount rates
Cons:
  • Customer service unsatisfactory

Preferred solution: $400 pair of Versace glasses being left on the plane due to poor flights I'm requesting my points promised back in DEC to be awarded to me along with a HEFTY discount on my next trip due to all the hassle

User's recommendation: Poor customer service lots of inaccurate info given by agents

Candy S Bba

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Verified Reviewer

Place disgusting and no refund issued.

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Arrived at hotel booked and it was nothing like the pictures on Travelocity website represented. Opened door to room and couldnt walk in as it was disgusting. Did not feel safe as people roaming parking lot, etc. completely disappointed and could not stay there. And now Travelocity is saying they can not refund. Why book through them if they refuse to keep on these situations?
View full review
Loss:
$100
Cons:
  • Not willing to help

Preferred solution: Full refund

User's recommendation: DO NOT EVER BOOK THROUGH TRAVELOCITY!!!!

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