Travelocity Reviews and Complaints
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Issues
resolved
589
Total
reviews
$230K
Claimed
losses
$839
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loss
42.9K
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views
What was your experience with Travelocity?
Customers don't like
- Poor customer service
- Outright lies
- Huge hassle
Customers like
- Will never use again
- Website
- Prices
I purchased the AIG flight cancellation policy in case the event I was planning to attend was changed or called off. It was scrubbed, but when I went to cancel the flight, I learned that the "insurance" was only good in cases of the death of a family member or serious...
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I didn't like
- Deceptive flight cancellation insurance policies
Worst experience of my life! I booked Villa Charolette in Bergen Norway and when I arrived at the hotel. The owner said the hotel was closed and that it should not be listed on Travelocity. I showed her our confirmation email from Travelocity which also states that we...
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I didn't like
- Slow customer service
- No customer service
- Fake confirmation emails
I use the website Travelocity.com. I need to book a hotel room for one night a week in advance. Put in the check in date/check out date. Looked it over several times before I clicked the book button. Done. Got the confirmation number and all was good........ yea, until...
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I bought travelocity car rental insurance when booking. They never provided the actual policy I called customer service and emailed customer service and all they could do was send me a receipt for the 20 some dollars for the charge. This happened over the weekend which...
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Travelocity is a scam. I was on TripAdvisor and needed to book a room in the Cayman Islands for my wife and I next April 2017. Normally we always use booking.com and have never had any problems on several long international vacations, but they were not available for...
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On Sep 21 I sit down in front of my computer to plan my next family vacation, Air Tickets, Hotel and Car rental…after I hit “Submit” I became aware of 2 mistakes on my vacation package, the first one was my own mistake (I misspell my wife name), the second one was a...
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I had plans to go to Berlin from Chicago over the holidays. With the Air Belin Bankruptcy the Chicago to Berlin long haul routes were canceled. Air Berlin was giving refunds. I called Travelocity to request the refunds. Day 1: Two hours on the phone and the woman...
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Product
I didn't like
- That they passed the buck to the airlines
I booked a round trip to Puerto Rico through Travelocity. It was through 2 airlines - okay. Maria hit and Airline 1 called this morning and said, we are canceling your trip, they gave me a refund. So, I called Travelocity and asked would they issue a travel voucher or...
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(Travelocity and Expedia are owned by the same company) I booked a vacation for 5 nights through Travelocity to Key West beginning sept. 17. Anyone watching the news knows that Key West has been destroyed by hurricane IRMA.. There is no electricity, no water, no sewage...
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I didn't like
- Being able to contact after they got your money
Ok i was honor a coupon to use on my next booking i tried use 3 times last week stay on the phone for 7 hrs and 30 min for someone to get on the phone and say sorry mam something wrong with the coupon a error pop up okay so a supervisor just called me back yesterday...
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Same thing here. Canceling trip because of the hurricane and Travelocity won't help cancel without $350 in fees for 2 airline rebooking fees, and their insurance doesn't help...