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Travelocity failed to help use with travel services when our connecting flight was delayed. We notified them in advance of the problem, but no help. We booked airplane reservations through the Travelocity web site, and purchased the travel insurance in case there was...
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1.0
I didn't like
  • Your process handling challenges
  • No customer service
  • Practices
#1280260
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DON'T USE TRAVELOCITY UNLESS YOU WANT TO BE RIPPED OFF! Honestly I have no idea how this company is still in business. I paid for Hotel Booking Protection, which while purchasing specifically says I can use if my flight is delayed or canceled. I called in advance to...
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Anonymous
Chen

It's your own fault for engaging a 3rd party service when it is better to make your own direct connections.

2.1
I liked
  • Will never use again
I didn't like
  • Hotel booking protection
  • No customer service
  • Insurance
#1250798
Reply to reviews
I purchased the AIG flight cancellation policy in case the event I was planning to attend was changed or called off. It was scrubbed, but when I went to cancel the flight, I learned that the "insurance" was only good in cases of the death of a family member or serious...
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Anonymous
Anon

Normally the insurance only covers illness or death. In the future, be sure to ask what are the reasons one could cancel and receive their monies back.I had two friends who ha...

1.7
I didn't like
  • Deceptive flight cancellation insurance policies
#1198486
Reply to reviews
Worst experience of my life! I booked Villa Charolette in Bergen Norway and when I arrived at the hotel. The owner said the hotel was closed and that it should not be listed on Travelocity. I showed her our confirmation email from Travelocity which also states that we...
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1.0
I didn't like
  • Fake confirmation emails
  • No customer service
  • Slow customer service
#1167638
Reply to reviews
I use the website Travelocity.com. I need to book a hotel room for one night a week in advance. Put in the check in date/check out date. Looked it over several times before I clicked the book button. Done. Got the confirmation number and all was good........ yea, until...
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1.4
#1165641
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I bought travelocity car rental insurance when booking. They never provided the actual policy I called customer service and emailed customer service and all they could do was send me a receipt for the 20 some dollars for the charge. This happened over the weekend which...
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1.0
#1130049
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Travelocity is a scam. I was on TripAdvisor and needed to book a room in the Cayman Islands for my wife and I next April 2017. Normally we always use booking.com and have never had any problems on several long international vacations, but they were not available for...
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1.0
#1124363
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On Sep 21 I sit down in front of my computer to plan my next family vacation, Air Tickets, Hotel and Car rental…after I hit “Submit” I became aware of 2 mistakes on my vacation package, the first one was my own mistake (I misspell my wife name), the second one was a...
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#1116140
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I had plans to go to Berlin from Chicago over the holidays. With the Air Belin Bankruptcy the Chicago to Berlin long haul routes were canceled. Air Berlin was giving refunds. I called Travelocity to request the refunds. Day 1: Two hours on the phone and the woman...
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1.4
I didn't like
  • That they passed the buck to the airlines
#1103880
Reply to reviews

Contact Travelocity

Mailing Address:
for LastMinute Package
325 Hudson Street 10th floor New York, NY 10013 Travelocity (Air, Car & Hotel only) 11603 Crosswinds Way, Suite 125
San Antonio, Texas 78233
Phone:
(888) 872-8356
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Travelocity Products and Services

All Travelocity Products
I booked a round trip to Puerto Rico through Travelocity. It was through 2 airlines - okay. Maria hit and Airline 1 called this morning and said, we are canceling your trip, they gave me a refund. So, I called Travelocity and asked would they issue a travel voucher or...
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Anonymous
Tara

Same thing here. Canceling trip because of the hurricane and Travelocity won't help cancel without $350 in fees for 2 airline rebooking fees, and their insurance doesn't help...

2.2
I didn't like
  • Customer service
#1103755
Reply to reviews