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Travelocity

Travelocity

www.travelocity.com
What is your customer experience with Travelocity?

Travelocity Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Travelocity has a 1.5 star rating from 509 reviews. 18% would likely recommend; most reviews show dissatisfaction with service, high prices, and frequent refund requests. 87% unfavorable and 6% positive in distribution.

Key Takeaways for Future Customers

  • Read Travelocity reviews and confirm airline rules before booking.
  • Expect limited phone support and slow refund processing.
  • Verify hotel and VRBO fees and keep itinerary numbers handy.

Negative Feedback / Risk Areas

  • Poor customer service and long wait times.
  • Frequent customer complaints about refunds, billing, and cancellations.
  • Issues with missing or incorrect tickets and third-party charges.

Positive Feedback

Some customers report helpful agents for certain bookings and phone-assisted reservations.

View full overview ›

Media from reviews

Letting Travelocity know Pictures of Hotel r misleading public.
Letting Travelocity know Pictures of Hotel r misleading public. - Image 2Letting Travelocity know Pictures of Hotel r misleading public. - Image 3Letting Travelocity know Pictures of Hotel r misleading public. - Image 4Letting Travelocity know Pictures of Hotel r misleading public. - Image 5Letting Travelocity know Pictures of Hotel r misleading public. - Image 6Letting Travelocity know Pictures of Hotel r misleading public. - Image 7
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Show reviews that mention
flight reservation hotel customer phone customer service number service money refund
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Rovman

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Travelocity very helpful

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The Travelocity customer service was really very helpful in booking my flight and hotel through the phone number +1 (85 5) 49O-8.797

Preferred solution: Price reduction

View full review
Briya Ibt
map-marker Alicante, Alicante

No one at travelocity to help resolve my issue

AI Highlights
  • Flight delayed 3 hours, missed Chicago connection; rebooked on British Airways; Madrid arrival, no Alicante boarding pass; rental car deposit lost.

My first flight was delayed by three hours which made it impossible for me to make my next connecting flight in Chicago. So my flight was changed by American Airlines to a different air carrier, (British Airways).

That flight arrived in London too late to make my final connecting flight from Madrid to Alicante, so I had to spend the night sleeping on a bench in Madrid waiting for the next flight out to Alicante. In addition to all this, American Airlines didn't give me a boarding pass for my flight to Alicante.

Because of all the delays and because I couldn't get anyone from travelocity to respond to me in time, I loss my rental car reservation and deposit. I wish you guys were there when I needed your help.

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Vsjd B Kbd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Travelocity (Best Of All Time)

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Original review updated May 08, 2026

The Travelocity customer service was really very helpful in booking my flight and hotel through the phone number +1 (88 8) 4ll-7O77.

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Anshul Ock

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Better Understanding

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Original review updated May 17, 2026

Recently, I purchased a package. Booking agent Sam helped me a lot. I called 185******** and there was little hold time.

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Colleen D Ibv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I booked a flight for April 24 and had make changes, please call me back ASAP

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I did not speak with anyone; I was disconnected over and over again, and at this point, I am upset. I would like to have a call from a representative.

User's recommendation: I don’t have any at this moment. After I am contacted by phone and hope it is soon, I’ll let you know about recommendations

View full review
Craig B Zhc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Albuquerque, New Mexico

Not allowed to board

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Updated by user Apr 28, 2026

It is hard to get your refund back.

Original review Apr 13, 2026

Was never informed I needed another flight to leave the Philippines within 30 days of arrival. I was trying to board a flight on Korean Airlines on 3/10/26.

They did not allow me to board it.

I am demanding a refund from Travelocity or a rescheduled flight to the Philippines. I will purchase another flight to leave the Philippines in 29 days to Bangkok, Thailand.

Loss:
$508
Pros:
  • Easy to book a flight
Cons:
  • Hard to get in contact with

Preferred solution: Full refund

User's recommendation: Let them know of the customs requirements

View full review
Margaret B Vsb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Grafton, Massachusetts

Cancel or change a reservation

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I was making a reservation on the Sheraton website. My reservation came up on Travelocity.

The travel insurance guy was Expedia and only handles Expedia. I wanted to change the date because I made a mistake. I don't know how I went from Sheraton to Travelocity to Expedia. Had I stayed on the Sheraton webpage, I could have easily made the changes.

Now I'm apparently stuck with the payment for a reservation I can't use.

Your website is aptly named. I still don't know who to contact to cancel.

Loss:
$337
Pros:
  • No idea
Cons:
  • No customer service support or live person

Preferred solution: Full refund

User's recommendation: Keep track of each website as you move along

View full review
Craig B Zhc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Albuquerque, New Mexico

Refund on tickets

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Updated by user Apr 30, 2026

Find out the restrictions about going to a country to retire there for a long time, like the rest of your life. I needed a return/exit flight that i will never use because i do not to leave my son and his mother ever again.

Original review Apr 15, 2026

Got kicked off the flight in Las Vegas because did not have a return flight only one way to retire in the Philippines forever.

View full review
1 comment
Craig B Zhc

Still need to fly to Manila. I am willing to purchase ticket to leave the Philippines wothin 30 days.

Rahwa T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Change car pick up and drop off time

They dont have 24 hr service to pick and drop off time . I want to change different car rental plans. National, Alamo or expertise

View full review
Albirta Bko

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Flagstaff, Arizona

Bad service

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Very bad customer service I am never using them again they are very horrible I wouldn't recommend them to anyone ever

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Theresa C L
map-marker Tampa, Florida

Comfirm credit card info

My credit was closed for fraud. I am confirming tickets were paid, so I would like to give another card number or verify it was paid.

Pros:
  • Always good for me

Preferred solution: verify

View full review
Javona Orj
map-marker Philadelphia, Pennsylvania

Confirmation number

I need it to get my boarding pass. I received a itinerary number from you, but I need the confirmation number for Frontier

View full review
Evelyn A Lyo
map-marker Monroe, Michigan

They are always helpful

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AI Highlights
  • More people are going, so I must buy tickets elsewhere.
  • Plans changed; we won't be where I thought.
  • Trying to call, but it's not working.

I bought airplane tickets but more people is going and now I have to buy from multiple places. We wont be at the place I thought full change of plans I hope that I can reach someone to help. I am trying to call and is not working, but I am being told right away, I dont have to wait and get disconnected

Loss:
$3000

Preferred solution: Full refund

View full review

Travel Agencies Expert Talks

Vacation Rentals: Refund, Cancellation and Safety Tips

Vacation Rentals: Refund, Cancellation and Safety Tips

How to refund or cancel a vacation rental? How to avoid a scam? We’ve asked Mary Branum, a vacation rental expert, and experienced homeowner, to answer top consumers questions about vacation rentals.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Sharon M Zxc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

Poor Travelocity Customer Service

AI Highlights
  • Few options to speak with a human to resolve trip issues.
  • You make your own reservation and resolve issues with no customer service.

There are virtually no options to speak with a "human" to resolve issues related to your planned trip. Essentially, you make your own reservation and resolve issues related to your reservation, on your own. There is no service in "customer service."

User's recommendation: Stay Away!

View full review
Lacy C Bfe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kansas City, Kansas

Airline said to call

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AI Highlights
  • The $401 credit can't be used.
  • Travelocity won't release the credit to Southwest and asks for $105 more on a $367 flight.
Updated by user Jan 19, 2026

Travelocity would not let me use the flight credit for the flight I wanted that cost less than my credit and wanted me to pay over $100 on top of using my credit. Why should I have had to pay more when my credit covered the cost of the flight. So then I just asked for a refund after 3 hours of nothing getting resolved.

Original review Jan 04, 2026

Couldn't use my credit from my account. I called the airline, who said Travelocity needed to release the credit to them in order for me to use it.

Travelocity doesn't want to release the credit. I told them the flight I wanted, and it is $367. My credit is for $401.

Travelocity wants me to pay $105 more for a flight that is less than my credit and won't release my credit to Southwest. Ridiculous and shady business.

Loss:
$401
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Never use travelocity!

View full review
Catriona Utt
map-marker Clearwater, Florida

Flight voucher information needed

AI Highlights
  • Unable to access an airline voucher.
  • Reps say they can't help without the itinerary number I need.

I have an airline voucher that i cannot access. I have attempted to call several times while signed in to the Travelocity website.

I have been told several times that Travelocity reps can't help me with this situation as i don't have my itinerary #. This is the very information that i am calling to obtain.

User's recommendation: Be very wary of booking with Travelocity as they do nothing to help after they have taken your money!

View full review

About

Related Companies

Expedia, Hotels Com, Vrbo, Orbitz, Hotwire

Summary

Travelocity is an Internet travel service located on Travelocity.com. The main office of the company is based in Southlake, Texas, and there are some more offices in the US and other countries. Travelocity is the sixth biggest travel agency in the country. Travelocity was among the pioneers of the on-line traveling services, giving their customers an opportunity to access fares and schedules information, to book or purchase tickets, check and book hotel rooms, etc. Besides, Travelocity has a great set of vacation packages, cruises, tours. Recently a late minute technology was worked out by Travelocity.

Travelocity reviews and complaints

Travelocity is ranked 191 out of 2303 in Travel Agencies category

Area Served

Worldwide, Other, USA, Europe

Payment Methods

VISAAmerican ExpressMasterCardDiscover

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