Travelocity
Travelocity Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Travelocity has a 1.5 star rating from 505 reviews, with 18% likely to recommend; consumers report widespread dissatisfaction and 67% say they won't use the service again, per Travelocity reviews.
Key Takeaways for Future Customers
- Expect issues reaching live support and slow resolution for refunds or billing.
- Double-check confirmations and charges to avoid duplicate payments.
- Consider booking directly with airlines or hotels to reduce risk.
Negative Feedback / Risk Areas
- Frequent customer service failures and long phone wait times.
- Recurring billing errors, double charges, and delayed refunds.
- Mismatched or missing itineraries and poor handling of cancellations.
Positive Feedback
Occasional helpful agents resolved issues, but positive experiences are rare compared with Travelocity customer complaints.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Travelocity has a 1.5 star rating from 505 reviews, with 18% likely to recommend; consumers report widespread dissatisfaction and 67% say they won't use the service again, per Travelocity reviews.
Key Takeaways for Future Customers
- Expect issues reaching live support and slow resolution for refunds or billing.
- Double-check confirmations and charges to avoid duplicate payments.
- Consider booking directly with airlines or hotels to reduce risk.
Negative Feedback / Risk Areas
- Frequent customer service failures and long phone wait times.
- Recurring billing errors, double charges, and delayed refunds.
- Mismatched or missing itineraries and poor handling of cancellations.
Positive Feedback
Occasional helpful agents resolved issues, but positive experiences are rare compared with Travelocity customer complaints.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Change car pick up and drop off time
They dont have 24 hr service to pick and drop off time . I want to change different car rental plans. National, Alamo or expertise
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Grafton, Massachusetts
Cancel or change a reservation
I was making a reservation on the Sheraton website. My reservation came up on Travelocity.
The travel insurance guy was Expedia and only handles Expedia. I wanted to change the date because I made a mistake. I don't know how I went from Sheraton to Travelocity to Expedia. Had I stayed on the Sheraton webpage, I could have easily made the changes.
Now I'm apparently stuck with the payment for a reservation I can't use.
Your website is aptly named. I still don't know who to contact to cancel.
- No idea
- No customer service support or live person
Preferred solution: Full refund
User's recommendation: Keep track of each website as you move along
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI booked a flight for April 24 and had make changes, please call me back ASAP
I did not speak with anyone; I was disconnected over and over again, and at this point, I am upset. I would like to have a call from a representative.
User's recommendation: I don’t have any at this moment. After I am contacted by phone and hope it is soon, I’ll let you know about recommendations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Flagstaff, Arizona
Bad service
Very bad customer service I am never using them again they are very horrible I wouldn't recommend them to anyone ever
Monroe, Michigan
They are always helpful
- - More people are going, so I must buy tickets elsewhere.
- - Plans changed; we won't be where I thought.
- - Trying to call, but it's not working.
I bought airplane tickets but more people is going and now I have to buy from multiple places. We wont be at the place I thought full change of plans I hope that I can reach someone to help. I am trying to call and is not working, but I am being told right away, I dont have to wait and get disconnected
Preferred solution: Full refund
Philadelphia, Pennsylvania
Confirmation number
I need it to get my boarding pass. I received a itinerary number from you, but I need the confirmation number for Frontier
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Poor Travelocity Customer Service
- - Few options to speak with a human to resolve trip issues.
- - You make your own reservation and resolve issues with no customer service.
There are virtually no options to speak with a "human" to resolve issues related to your planned trip. Essentially, you make your own reservation and resolve issues related to your reservation, on your own. There is no service in "customer service."
User's recommendation: Stay Away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Kansas
Airline said to call
- - The $401 credit can't be used.
- - Travelocity won't release the credit to Southwest and asks for $105 more on a $367 flight.
Travelocity would not let me use the flight credit for the flight I wanted that cost less than my credit and wanted me to pay over $100 on top of using my credit. Why should I have had to pay more when my credit covered the cost of the flight. So then I just asked for a refund after 3 hours of nothing getting resolved.
Couldn't use my credit from my account. I called the airline, who said Travelocity needed to release the credit to them in order for me to use it.
Travelocity doesn't want to release the credit. I told them the flight I wanted, and it is $367. My credit is for $401.
Travelocity wants me to pay $105 more for a flight that is less than my credit and won't release my credit to Southwest. Ridiculous and shady business.
- Customer service
Preferred solution: Full refund
User's recommendation: Never use travelocity!
Clearwater, Florida
Flight voucher information needed
- - Unable to access an airline voucher.
- - Reps say they can't help without the itinerary number I need.
I have an airline voucher that i cannot access. I have attempted to call several times while signed in to the Travelocity website.
I have been told several times that Travelocity reps can't help me with this situation as i don't have my itinerary #. This is the very information that i am calling to obtain.
User's recommendation: Be very wary of booking with Travelocity as they do nothing to help after they have taken your money!
Eagle River, Alaska
Airlines said to call
Nobody answered the phone. Said they were having issues .
So customer service is horrible. Stay away and just book with airlines.
User's recommendation: Do not use this app.
Buffalo, New York
Depósito
No he recibido el depósito el 2026. Lo estoy esperando desde el 6 de agosto del año pasado y ya estamos en.
- Ninguna
- Inresponsables
Preferred solution: Full refund
Stone Mountain, Georgia
Missed ground transportation due to plane delay
Cannot get through on the phone to a customer service person to help resolve my travel issues. I need help to resolve this issue.
- Not helpful at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Peachland, North Carolina
- - Travelocity canceled my seats and blamed the airline.
- - I had to pay again for seats I already paid for.
- - Customer service was rude and unhelpful.
Travelocity cancelled my seats and blamed the airlines. I had to pay for the seats again after I had already paid once.
I echo the stories that are already on here and only add to the bad press for the agency. It's sad because I have used them since they started in 1996. I have had a few issues out of them and just wrote them off as bad communication on my part. This time was different.
I had proof of my entire transaction and they still talked over me while I tried to explain what happened and they could have cared less. "Kevin" was an arrogant POS and his associates were just as clueless and rude. I guess the language barrier was based more in corporate directing the customer service team to divisively ignore all questions and dispute all answers. They blames the airline and the airline blamed them.
What a *** show.
I'm done with them. Absolutely zero customer service.
User's recommendation: Don't use Travelocity.
Travel Agencies Expert Talks
Vacation Rentals: Refund, Cancellation and Safety Tips
How to refund or cancel a vacation rental? How to avoid a scam? We’ve asked Mary Branum, a vacation rental expert, and experienced homeowner, to answer top consumers questions about vacation rentals.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
Spring Valley, New York
Double charge
They charged my credit card for the reservation, and the hotel also charged. Their support line doesn't pick up.
- Theyre horrible to get a hold of on the phone
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carbondale, Colorado
They refunded my hotel, but I am out of all of my airfare because it was booked through a third-party.
- - Hotel refund received; airfare not refunded.
- - Airfare refunds aren't possible; tickets booked through you; government shutdown prevents rescheduling.
Your company could refund me my airfare as well. You refunded my money for my hotel stay.
You did not refund my money for my airfare and my airfare carrier wont refund me my tickets or let me change them because it was booked through you guys.
This all has to do with the government shut down, and my brother could not get his passport in time. So we just wanted to reschedule our vacation and that is not possible.
User's recommendation: Don’t use Travelocity
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hamburg, Hamburg
Have not received my tickets
I have booked and paid , but have not received any tickets; I have booked Beirut -> Brussels , Brussels Beirut , and only received the Beirut Brussels ticket
About
, , , ,
Travelocity is an Internet travel service located on Travelocity.com. The main office of the company is based in Southlake, Texas, and there are some more offices in the US and other countries. Travelocity is the sixth biggest travel agency in the country. Travelocity was among the pioneers of the on-line traveling services, giving their customers an opportunity to access fares and schedules information, to book or purchase tickets, check and book hotel rooms, etc. Besides, Travelocity has a great set of vacation packages, cruises, tours. Recently a late minute technology was worked out by Travelocity.
Travelocity is ranked 191 out of 2315 in Travel Agencies category
Worldwide, Other, USA, Europe
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