Travelocity

Let me begin by saying I've been a loyal patron of Travelocity and Expedia for decades and value their service, quality of experience, great resources, and wonderful prices. That said, it is with a heavy heart that I must report an appalling experience with your service during May 2-15, 2026.

Although I don't take writing negative reviews lightly, I feel compelled to convey to other consumers that your lack of compassion and customer service resulted in severe emotional distress to my 90-year-old mother, a senior with health disabilities. I used your service to book a hotel room for a funeral. (See attached obituary.) At 90, [PERSON_NAME] can still get around, and she wanted to attend her 93-year-old friend's funeral. We booked plane tickets on your site and hotel rooms, and I spent quite a bit of money taking great pains to make my mother's stay happy, but this billing dispute ruined our entire trip.

My mother, who travels in a wheelchair, needs assistance. I booked one hotel (Home2 Suites by [PERSON_NAME]) but learned a few hours later that it was farther from the funeral than expected. Within a few hours, I went back on your site and booked another hotel at a considerable additional expense. (The Legacy Renaissance in [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA].) I tried to get the first hotel canceled and credited back (it was only a few hours after I made the change) but was unable to do so.

I tried calling the hotel directly to cancel the reservation, which I did. I also canceled on your website but was told no refund would be issued. This is outrageous! I never set foot in this hotel and rebooked at another facility within 8 hours.

As a senior myself (65) on a fixed income, this is a huge imposition. For clients with health or disability issues like my mother, you created an additional financial burden and undue emotional distress on an already stressful event.

I will never use Travelocity or Expedia again. I will have no recourse but to write an unsavory review to warn other seniors and customers with disabilities to steer clear of your site.

My first flight was delayed by three hours which made it impossible for me to make my next connecting flight in ***. So my flight was changed by American Airlines to a different air carrier, (British Airways).

That flight arrived in *** too late to make my final connecting flight from *** to ***, so I had to spend the night sleeping on a bench in *** waiting for the next flight out to ***. In addition to all this, American Airlines didn't give me a boarding pass for my flight to ***.

Because of all the delays and because I couldn't get anyone from travelocity to respond to me in time, I loss my rental car reservation and deposit. I wish you guys were there when I needed your help.