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Verified Reviewer
2.3
Details

Update by user Feb 21

I have spoken to lots of agents, one promised to call me in 24 hours. I am still waiting, it has been 3 ADDITIONAL weeks now

Original review posted by user Jan 22

I booked a 7 night hotel stay for my husband as a gift. He arrives to the hotel and is told that they do not have a reservation - yes I have the...
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ID
#1768898 Review #1768898 is a subjective opinion of poster.
Cons
  • You do not get legit answers
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Travelocity - Don’t

2.6
Details
I booked a nonstop round trip to Phoenix AZ in October. When I printed the reservation the return flight had one stop. I immediately notified Travelocity and was told to file claim with the travel insurance upon my return. I did this and was turned down. I was able to book another return at different time I am out the cost of one return flight. I'm pissed
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ID
#1786403 Review #1786403 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Pros
  • Will never use again
Cons
  • Cancellation policy or needing to change flight
Loss
$320
Preferred solution
Price reduction
Tags
  • Bad Customer Support

Travelocity - Don’t use

1.0
Details
Travelocity used old information when selling me an return international flight. The real flight was a day earlier causing me to mis-book my hotel, which cost me money. I called them twice to fix it. They never did. Additionally, they scheduled a 14 hour layover when said international flight arrived in LAX, when there were multiple options to get to my domestic destination with much shorter layovers. Again, I tried to fix this to no avail. Dont use them.
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ID
#1780760 Review #1780760 is a subjective opinion of poster.
Service
Travelocity Flight Booking

Travelocity - Don’t use.

1.6
Details
ive been using them for all my bookings and the last 2 trips have been a nightmare.. my husband and i had to wait at the gate for seating and AA agents are bitter and no help. long story short my 10yr anniversary trip on the plane to aruba i wont be sitting with my husband!! Travelocity get the cheap class from airlines and passengers are treated like standby passengers.. i still pay full fare and get to sit in the restroom. dont even bother calling customer care bc they dont even understand
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ID
#1779136 Review #1779136 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Pros
  • Nice customer service people
  • Reasonable pricing
Cons
  • Crap class of ticket terrible customer service
Reason of review
Not as described/ advertised

Travelocity - My rooms were not right

2.8
Details
when I talked to you guys.you told me I would get a one hundred dollar voucher. Never received any email confirmation about this I do have an upcoming trip to Italy booked with you guys. This may be the last time I use your website. There are too many websites for travel to have to put up with nonsense like this.
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ID
#1776124 Review #1776124 is a subjective opinion of poster.
Service
Travelocity Customer Care

Travelocity - Booking

3.4
Details
Got my ticket after 5 calls. Phone connection was badLike
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ID
#1774839 Review #1774839 is a subjective opinion of poster.
Service
Travelocity Flight Booking
we booked Puerto Rico and got stuck in the largest earthquakes in history there. We contacted Travelocity numerous times for help to change our flights to get us out as they were in state of emergency. No one was helpful and we were calling for two days straight. We...
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ID
#1770384 Review #1770384 is a subjective opinion of poster.
1.0
Details
We booked a multi-city trip for the holidays, but two days after booking had to change the travel date for the final flights. Their website just gave errors when any change was attempted, so we called and they manually changed it, but they did the ticketing wrong which...
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ID
#1753322 Review #1753322 is a subjective opinion of poster.
Service
Travelocity Customer Care

Never use Travelocity! Never. Customer service - crap!

I booked on line ticket (booking # 71002469972623). Round trip from Windsor, On to Montreal and back to Windsor. I purchased also flight protection plan: 009167 P5 7/2019. Policy #: 942446287. My travel had to be changed to different day and i called the customer office. The Lady on o a phone by name of Brinis (i this is correct) was completely unprofessional and zero knowledge about what she talked about. She mislead us - she placed me in hold 3 times - for longer time. I asked to talked to supervisor and she didn't want. She should not work in customer service. Greg - the supervisor had good knowledge about the cancelation. Why I can't cancel when i bought travel protection? Why I can get the money back? Why? I booked vacation with Travelocity in the past - no more. Never. Customer service: no good.
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ID
#1752377 Review #1752377 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$309
Preferred solution
Full refund
Tags
  • Customer Service - Poor Service

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Verified Reviewer

Travelocity - Lies about being able to change your hotel or flight plans

1.2
Details
After the first day in Las Vegas I received a call about a family member who was sick and being hospitalized I called Travelosity to change my hotel and flight dates and was told by employee "Redd" that she would talk to her supervisor and call me back. I never received that call. At the airport I called again to see if I could get an earlier flight and frantically pleaded with the employee to get me on a earlier flight to no avail, he said he would talk to his manager. I never heard back from him. I hope that Travelocity is held responsible for their actions. On Thursday Dec 19 I spoke with Rusti about this issue and she said the recordings did not prove my case. Isnt it a law that
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ID
#1739317 Review #1739317 is a subjective opinion of poster.
Pros
  • Will never use again
Cons
  • Hotel would not give refund said free cancelation
Reason of review
Return, Exchange or Cancellation Policy
Loss
$18
Preferred solution
Price reduction
Tags
  • Travelocity Customer Service

Contact Travelocity Customer Service

Website:
Mailing Address:
5400 LBJ Freeway Suite 500
Dallas, Texas 75240
United States
Phone:
(888) 872-8356
Contact Travelocity Customer Service

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Latest Question

Travelocity Questions

Travelocity - Never

1.0
Details
58 mins on hold the women told me no supervisors on duty and she cant get through to the hitel to change my reservation . Ren was her name horrible person I hope you pull the tapes line . Travelocity horrible customer service . I dialed direct hotel tried to connect girl she wouldnt let me just kept saying oh I cant get through lies scams disgusted
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ID
#1738547 Review #1738547 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$700
Preferred solution
Full refund