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Travelocity - Crooks

1.0
Details
Booked flights and hotels for trip in August 2020. Cruise canceled due to covid 19 flights grounded no refund lost $1600.00. If you call and actually get to speak to someone this is how it goes. Can i put you on hold so i can check this out?? 54 minutes later call is dropped. Happened 3 times now almost like clockwork at the 50 minute mark call dropped. They will not refund any money..this is a horrible business practice. i willl NEVER use this company again and i will continue to share my experience with everyone i speak with. Deborah Palmer a

User's recommendation:
Horrible company avoid at all cost

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1 comment
Anonymous
#1846522

I had a same experience with them years ago. Trip cancelled due to no fault of mine and lost deposits.

ID
#1854299 Review #1854299 is a subjective opinion of poster.
Service
Travelocity Vacation Package
Cons
  • No r
Loss
$157799
Preferred solution
Full refund

Travelocity - Lost money

1.0
Details
I couldnt take my trip because of COVID-19 but couldnt get in touch with anyone, so I lost money. Garbage site.

User's recommendation:
Go thru a travel agent.

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ID
#1848311 Review #1848311 is a subjective opinion of poster.
Service
Travelocity Room Booking
Loss
$744
Preferred solution
Full refund

Travelocity - No customer suppot for last 20 days

1.0
Details
Flights were suspended on February 2nd, 2020. Travelocity claimed not to know of this. That was the last I have heard from then until today March 29th, 2020. My flight was for March 27th. I already arranged a refund through Delta because none of the refund or cancel links on Travelocity's web page were working. Now Travelocity is trying to issue me a credit after I have worked out a refund.

User's recommendation:
Don't ever use, they lie and costumer support is anything but.

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ID
#1843333 Review #1843333 is a subjective opinion of poster.
Location
Saint Paul, Minnesota

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Verified Reviewer

Travelocity - Booked trip to Italy

1.0
Details
I have been trying to contact them to get a full refund on my trip. I had a trip for Italy March 27th. No answer for three weeks! I want a refund not a ticket voucher!
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ID
#1840530 Review #1840530 is a subjective opinion of poster.
Service
Travelocity Vacation Package
Cons
  • Pandemic crisis
Loss
$3
Preferred solution
Full refund

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Verified Reviewer

Travelocity - Booked trip to Italy for March 27

1.0
Details
I have been trying to contact Travelocity for the last 3 weeks! No answer at all. I clearly cant travel to Italy now!
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ID
#1840527 Review #1840527 is a subjective opinion of poster.
Location
Chicago, Illinois

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Travelocity - Hotel cancellation

1.0
Details
Hotel I had booked through travelocity was closed due to Coronavirus. Travelocity was notified of the closure by hotel management but they did not notify me. I have been trying to call travelocity for 6 days now, my phone calls have gone unanswered. This is frustrating and worst booking experience I have ever encountered.

User's recommendation:
Avoid travelocity in your future bookings. Their customer service is the worst of them all.

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ID
#1837982 Review #1837982 is a subjective opinion of poster.
Service
Travelocity Room Booking
Cons
  • Cant get anyone on the phone
  • Custmer service is non-existant or unreachable
Loss
$400
Preferred solution
Full refund

Travelocity - Flight

1.0
Details
Didnt even pick up very disrespectful

User's recommendation:
Dont book here

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ID
#1836384 Review #1836384 is a subjective opinion of poster.
Service
Travelocity Vacation Package
Pros
  • Nasty bugs
Cons
  • Non-existant customer service
  • Robot emails
  • Deceptive flight cancellation insurance policies
Loss
$1500
Preferred solution
Full refund

Travelocity - Left with no help in colombia with out a flight cancellation email

1.2
Details
It is a disgrace how travelocity and avianca never notified me of cancellation of flight knowing i only had 48 hours to change date or look for other options before colombia closed its borders for 30 days. And after i had paid everything threw travelocity to get back home to my family. I had to buy other airline tickets to finally get back home to my children. Every time time i called travelocity for hours when i was finally able to get someone after hours on hold they would disconnect. I was treated like garbage or a second class American. I am from Puerto Rico and a American citizen not a stupid spick. And when i booked with my MasterCard i was a good enough customer.
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ID
#1835454 Review #1835454 is a subjective opinion of poster.
Location
Trujillo Alto, Puerto Rico

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Verified Reviewer

Travelocity - Refund on flight

1.0
Details
The number I called is no longer in use.
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ID
#1834919 Review #1834919 is a subjective opinion of poster.
Service
Travelocity Customer Care
Cons
  • Cant get anyone on the phone
Loss
$880
Preferred solution
Full refund

Contact Travelocity Customer Service

Website:
Mailing Address:
5400 LBJ Freeway Suite 500
Dallas, Texas 75240
United States
Phone:
(888) 872-8356
Contact Travelocity Customer Service

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Travelocity - To cancel my hotel reservation

1.0
Details
I can not get an answer to cancel my reservation from anyone. I already tried calling the hotel.

User's recommendation:
Not good customer service right now

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ID
#1833242 Review #1833242 is a subjective opinion of poster.
Location
Tyler, Texas
Loss
$500
Preferred solution
Full refund

Travelocity - Complaint

1.4
Details
I have been on hold for over 3 hours and no one has answered the phone. I cant get through the virtual chat. This is ridiculous!

User's recommendation:
Use another travel agency

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ID
#1833005 Review #1833005 is a subjective opinion of poster.
Location
Columbus, Ohio
Verified Buyer

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Travelocity - Refund

1.0
Details
Travelocity - Refund
Travelocity - Refund
Travelocity - Refund
Noyone answered , phone just hung up

User's recommendation:
Never book with Travelocity

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ID
#1832851 Review #1832851 is a subjective opinion of poster.
Service
Travelocity Customer Care
Loss
$1900
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I am shocked at how this company handled the whole Corona virus situation. All US employor's are mandating that their employee's do not travel or subject to no pay 14 day self-quarantine. Travelocity knows of all of the issues concerning this virus and will not answer...
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ID
#1830185 Review #1830185 is a subjective opinion of poster.
Loss
$4000
Preferred solution
Full refund

Travelocity - Cancellation

1.0
Details
They will not answer the phone. The phone just hangs up on you

User's recommendation:
Don’t use Travelocity for anything

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ID
#1829027 Review #1829027 is a subjective opinion of poster.
Preferred solution
Full refund

Travelocity - Cancel hotel

1.0
Details
I have been calling all the numbers .i went to chat sent keep going to agent no help. Your feature on Travelocity app does not let me cancel!!! Im in hospital and need this cancel please Help me !! # 7521523726498 itinerary Need to cancel hotel I have the insurance but nothing from anyone! I have screenshots of all communication And dont want to have to contact media

User's recommendation:
You aren’t giving me options to cancel on app

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ID
#1828984 Review #1828984 is a subjective opinion of poster.
Service
Travelocity Room Booking
Cons
  • Scam
  • I want use the service again
  • Cant get anyone on the phone
Loss
$803
Preferred solution
Please cancel hotel!!!!!