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1.8
Details
Due to Coronavirus outbreak, I have been trying to cancel my car rental and collision damage plan for 5 days through Travelocity. Their support line requests us to wait 3 days prior. Both my wife and I have been trying to cancel the booking. No matter what the savings,...
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ID
#1854155 Review #1854155 is a subjective opinion of poster.
Service
Travelocity Car Rental Booking
Cons
  • Support for problems
  • Non existent support
Loss
$556
Preferred solution
Full refund

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Verified Reviewer

Travelocity - Unauthorized cancellation

1.6
Details
Auto filter would not allow call to representative unless travel is within 72 hrs.
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ID
#1852515 Review #1852515 is a subjective opinion of poster.
Service
Travelocity Vacation Package
Cons
  • Lack customer service
Loss
$240
Preferred solution
Price reduction to eliminate additional fees required to rebook. Possible modification to extend travel by 1 day for most of my party.

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Verified Reviewer

Travelocity - Trying to get my refund

1.9
Details
I have been trying to reach customer support since March 12 to canceled a trip with them for March 15... I still have not been able to talk to a single sole. They have the robot chat but all it does is send you to customer support who doesn't answer the phone

User's recommendation:
Never

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ID
#1838620 Review #1838620 is a subjective opinion of poster.
Service
Travelocity Vacation Package
Loss
$1200
Preferred solution
Full refund

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Verified Reviewer

Travelocity - Cancelled flight, no contact with customers service

1.5
Details
Our flight out of Casablanca has been cancelled following Morocco closing its borders. We were not notified about flight cancellation. After many attempts I can't get in contact with customer service as phones are disconnected or after long wait I would be hanged up. I need a refund for two unused tickets.

User's recommendation:
This is not trustworthy company

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ID
#1837914 Review #1837914 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Pros
  • Affordability
Cons
  • No contact with customer service
Loss
$1601
Preferred solution
Full refund

Travelocity - Changed my flight

1.7
Details
Call cannot be completed as dial that from the automaton
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ID
#1831051 Review #1831051 is a subjective opinion of poster.
Location
Toronto, Ontario
Preferred solution
Let the company propose a solution

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Travelocity - Insurance I been calling since 12noon

2.0
Details
Its been a recording all day I even called Springfield Mo same exact recording and I was trying to insure my tickets before the deadline and I couldnt
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ID
#1820641 Review #1820641 is a subjective opinion of poster.
Pros
  • Reasonable pricing
Preferred solution
To be able to add insurance

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Verified Reviewer

Travelocity - Don’t count on them to be easily accessible they definitely make it hard

2.0
Details
Ive been trying to get in contact with someone from Travelocity for four days now and nothing. I ordered round trip tickets and was never sent an email confirming purchase nor an email with a confirmation number that way I could contact the airline
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ID
#1812580 Review #1812580 is a subjective opinion of poster.
Cons
  • Being able to contact after they got your money
Preferred solution
Get in contact with me that way I can resolve said issue

Travelocity - NEVER AGAIN!

1.6
Details
We booked a vacation package to Italy a few weeks ago before the coronavirus outbreak in that country. We called and tried to reschedule our flight for mid May and they said they could not make that change and we would have to pay an exorbitant amount to re-book for a later date. We tried with the airline directly and they sent us back to Travelocity. I understand the rules and under normal circmstances we would not have asked for a reschedule, but in this time of crisis you think they would be more HUMAN and UNDERSTANDING. NEVER USE TRAVELOCITY FOR YOUR TRAVEL NEEDS! It is clear that they make money by ripping people off.
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ID
#1806714 Review #1806714 is a subjective opinion of poster.
Location
Miami, Florida
Service
Travelocity Vacation Package Booking

Travelocity - Don’t use.

1.6
Details
ive been using them for all my bookings and the last 2 trips have been a nightmare.. my husband and i had to wait at the gate for seating and AA agents are bitter and no help. long story short my 10yr anniversary trip on the plane to aruba i wont be sitting with my husband!! Travelocity get the cheap class from airlines and passengers are treated like standby passengers.. i still pay full fare and get to sit in the restroom. dont even bother calling customer care bc they dont even understand
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ID
#1779136 Review #1779136 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Pros
  • Nice customer service people
  • Reasonable pricing
Cons
  • Crap class of ticket terrible customer service
Reason of review
Not as described/ advertised

Contact Travelocity Customer Service

Website:
Mailing Address:
5400 LBJ Freeway Suite 500
Dallas, Texas 75240
United States
Phone:
(888) 872-8356
Contact Travelocity Customer Service

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Verified Reviewer
2.3
Details

Update by user Feb 21

I have spoken to lots of agents, one promised to call me in 24 hours. I am still waiting, it has been 3 ADDITIONAL weeks now

Original review posted by user Jan 22

I booked a 7 night hotel stay for my husband as a gift. He arrives to the hotel and is told that they do not have a reservation - yes I have the...
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ID
#1768898 Review #1768898 is a subjective opinion of poster.
Cons
  • You do not get legit answers
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund

Travelocity - Book directly with airline

1.5
Details
left on hold nearly 2 hrs to resolve a simple issue. 2 days after 1st 1-hr call, finally got a follow-up e-mail. Had to spend another hr on the phone to get anything done. Should've been a 5 minute cal and an e-mail confirmation. Worse customer service anywhere.
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ID
#1715384 Review #1715384 is a subjective opinion of poster.
Service
Travelocity Customer Care
Reason of review
Poor customer service

Travelocity - Dont Risk your Family's Safety

1.8
Details
Was left stranded in Europe, prepaid rental in Milan never paid by Travelocity. Spent 3 days in the airport and lost thousands of dollars. I repeat DO NOT use this company
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ID
#1651990 Review #1651990 is a subjective opinion of poster.
Pros
  • Thier fairness
  • Will never use again
Cons
  • Arrogance
  • Deceptive flight cancellation insurance policies
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund
1.8
Details
Purchased Air, Hotel and Car Rental with car rental insurance. When my employee arrived at Alamo car rental at the Dallas Airport Alamo staff tried to get him to purchase car insurance. My employee told them he did not need it due to us paying Travelocity for it in our...
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ID
#1530444 Review #1530444 is a subjective opinion of poster.
Location
Kissimmee, Florida
Cons
  • Support for problems
Reason of review
Poor customer service
Loss
$300
Preferred solution
Have Alamo refund the insurance money or Traveocity do it. It was their subcontractor.
2.3
Details
Made a reservation with travelocity on 3/10/19 to Norfolk, VA. Good air fare rate. Received confirmation (itinerary # 7418374945646) Confirmation Code HNQ6QK. tried several times to check in and it failed saying "oops..." so I believed that Delta would have all the...
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ID
#1520466 Review #1520466 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Pros
  • Price
Reason of review
reservation cancelled with notice.
Loss
$196
Preferred solution
Price reduction
1.8
Details
I made a reservation for my plane ticket for the holidays in July. Several times I got email messages stating that my flight had changed THREE times until October. This is not acceptable and it threw me off with my schedule plans. Since they gave me options via email...
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ID
#1382511 Review #1382511 is a subjective opinion of poster.
Location
New York, New York
Service
Travelocity Flight Booking
Pros
  • Price
Cons
  • False advertisement or broken agreement
Reason of review
Poor customer service
Loss
$600
Preferred solution
stick with my original non-stop flight plans