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Travelocity - I cant get in contact with anyone

3.9
Details
Travelocity - I cant get in contact with anyone
Travelocity - I cant get in contact with anyone
Travelocity - I cant get in contact with anyone

Update by user Mar 30

Please look into this matter immediately so that i can continue planning

Original review posted by user Mar 30

I booked a flight in January that was to fly from Miami to Atlanta and then from Atlanta to London o and then from London to Paris August 15th ,2020. When check my flight details the flight from miami to Atlanta and then from Atlanta to London was cancelled , however my flight from London to Paris remained. I have been unable to contct anyone from Travelocity about this, The only thing I am getting is to conatct then 72hrs before flight time. But what about my flight from miami to atlanta and then london to miami
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ID
#1845909 Review #1845909 is a subjective opinion of poster.
Service
Travelocity Vacation Package
Pros
  • Convenience and ease
Cons
  • Lack customer service
Loss
$1000
Preferred solution
Let the company propose a solution

Travelocity - Cancellation

3.6
Details
I have been trying to contact them to cancel my vacation package including insurance. The website does not allow me to cancel online and says I must speak with an agent however I am never able to get an agent.

User's recommendation:
Check restrictions on having insurance

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ID
#1828140 Review #1828140 is a subjective opinion of poster.
Location
The Bronx, New York
Preferred solution
Full refund

Travelocity - May sure they have working number that u can contact them

3.5
Details
Can not get in contact with customers service
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ID
#1720268 Review #1720268 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Can not cancel at place you pick up have to be online

Travelocity - Our go-to travel agent

4.0
Details
We have used them for decades and have always been very happy. Recently they weren't showing all flights to a destination, so we tried eDreams (eNightmares). We will never go back there again. When an airline cancelled their flight, eDreams would only refund the wholesale cost of the ticket. They kept the profits and administration fees, even though it was not our fault! With Travelocity, we ordered a flight, and then noticed that the date was wrong. My mistake. I called their CSR. She was kind and friendly. She stuck with us right up until the cancelation notice showed in my e-mailbox. Thereafter I was able to re-book on the correct date. Travelocity is always on the top for our travel needs. Thank you!
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ID
#1558618 Review #1558618 is a subjective opinion of poster.
Service
Travelocity Customer Care
Pros
  • Website
  • E-mail confirmation
  • Thier fairness
Reason of review
Good customer service

Travelocity - Worst Experiance ever!! Dont use THEM. RIPOFF Lost over $1000 dollars.

3.5
Details
We had a hotel reservation we needed to due to a cancelled flight. We called them and they said they'd handle it and confirm the next morning. The next morning we started calling them as no one had tried to contact us?? We have emailed, sent a certified letter and have called many times and no one and I mean NOONE HAS EVER TRIED TO CONTACT US!!!??? We will never use them and will let everyone we know not to do so as well that's for sure. UNACCEPTABLE THEY ACT LIKE THEY ADD VALUE BUT ACTUALLY TAKE AWAY ANY ADVANTAGE!. Just call the hotels and reservations directly and you are better off!
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ID
#834742 Review #834742 is a subjective opinion of poster.
Location
Texas, United States
Service
Travelocity Room Booking
Pros
  • Will never use again
Reason of review
Poor customer service

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Travelocity - All I need to do is cancel a portion of my flight.

4.2
Details
I get it, the weather is bad this winter. So hire more cust. service reps! A hold time of one hour is not acceptable. And then, when I finally get through, 1st time: I get disconnected mid call, 2nd time: get transferred to insurance and THEN get disconnected; 3rd time: get transferred to insurance to learn they are closed for the day. Then I call insurance directly only to discover they can't help me. Unless I'm dead or ill, my flight change is note covered, so I need to talk to customer service. I'm fine with paying the full change fee, by the way, I never disputed that. I call cust. service and again hear: "the average hold time, due to inclement weather" is one hour, five minutes today. This is unacceptable. I am leaving in 5 days, need to make adjustments to my flight, and cannot get any help. This is my last booking with Travelocity after using them for probably more than 100 flights over the years. So over them. HIRE MORE PEOPLE. LOTS OF PEOPLE ARE LOOKING FOR JOBS RIGHT NOW. HERE'S A NEWS FLASH: IT SNOWS A LOT IN THE WINTER WHICH CAUSES MORE CALLS FOR YOU. HIRE MORE EMPLOYEES. DUH. WHY DON'T YOU UNDERSTAND THIS YET????
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ID
#612067 Review #612067 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Travelocity Flight Booking
Pros
  • Prices
  • Website
  • Nice customer service people
Cons
  • Limited ability to cancel a flight
  • Wait times on 800 number
Reason of review
Poor customer service
Preferred solution
Just help me with a basic customer service need: to change a flight! It's not complicated. Just do your job.

Contact Travelocity Customer Service

Website:
Mailing Address:
5400 LBJ Freeway Suite 500
Dallas, Texas 75240
United States
Phone:
(888) 872-8356
Contact Travelocity Customer Service

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