Travelocity
Reviews and Complaints
Accra, Greater Accra Region
Travelocity Official Customer Service Step-by-Step Guide
I would strongly caution anyone considering renting from this company. Our experience was extremely disappointing, and the final cost in addition to the amount I already paid to rent the car was over $800 because of fees and charges that were not clearly explained upfront.
Preferred solution: Full refund
Miami, Florida
Problem with my name
The reviewer tried to contact the company before posting this review.
My first name is last and my last name is first on my ticket. I can not get through the TSA check until Travelocity corrects it.
Ive already contacted American Airlines for assistance and was told to contact Travelocity. I would appreciate your assistance.
I need immediate help resolving this issue. Thank you.
Preferred solution: Changing the name on my ticket.
Elba, Alabama
Booked trip not showing in app.
My email confirmed booked trip is still not showing on the Travelocity app. I tried calling a number and couldnt get through so it is still not showing in the app.
Girdwood, Alaska
Following up on refund
The reviewer tried to contact the company before posting this review.
I called regarding car rental canceled. But still haven't gotten my refund after I was told I was getting it back.
Preferred solution: Full refund
San Jose, California
Unable to contact the company for assistance.
My experience with horrible. I booked an international flight for me and my husband and the money was taken out of my bank account along with your fees.
I never received a confirmation email and when I tried to get the schedule I was told there is no flight book.
I spent hours on the phone and on the computer trying to resolve this. I ended up talking to thin air and Travelocity and Expedia trying to resolve it only to find out I had no flights booked
there is no support contact phone numbers or live chat which i could access. i was unable to get any assistance with my reservation even though they deducted charges from my account.
User's recommendation: don't use travelocity
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Verified Reviewer |
Sete Lagoas, Minas Gerais
Full List of Travelocity Customer Service Number Guide And Support
I also appreciated how patient the support agent was throughout the conversation. They answered all of my questions regarding my reservation, baggage policies, and travel schedule in a professional manner. The entire process was smooth, and I never felt rushed while discussing my travel concerns.
- Good deals
- Fast service
User's recommendation: Overall, I was impressed with the quality of Travelocity customer service.
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Verified Reviewer |
Washington, District Of Columbia
They completely rip people off!!!
The reviewer tried to contact the company before posting this review.
- - Booked via Travelocity for June 5-6; received a June 28-29 confirmation.
- - Deposit charged after payment at Days Inn; cancellation issues.
Ordered a room from Travelocity for a room on June 5th for the night,till Morocco the 6th.
Payed for it at Days Inn on Buckystown Pike Frederick Md,Received a confirmation for the 28th of June till the 29th,could not cancell,c a lled aways Inn,they said contact Travelocity,big *** run around, got my bank info.So I went to stay at Days inn on the 28th,then Days inn wanted a $50.00 deposit(After I paid for room).So I left and stayed in my car! Complete SCAM FROM TRAVELOCITY AND DAYYS INN!!!
I have conta Ted z attorney and will sue them for three times the amount!!! *** THEM TRAITORS!!!
Las Vegas, Nevada
Changed my room date
The reviewer tried to contact the company before posting this review.
When I was booking my reservation, apparently it was sold out for tonight and automatically scheduled it for tomorrow without me noticing until I got the email. I need to make a reservation for tonight not tomorrow even if its with a different person.
Ellensburg, Washington
Refund on motel with bugs
The reviewer tried to contact the company before posting this review.
Nothing at all has happened
Woke up to a room full of ants on furniture and some food . Once startled they were everywhere.
Immediately packed and left. Manager assured us that we would have a refund.
Travelocity is not responding. I want to talk with a person.
- There are no people to talk with
- Only online conversations t
Preferred solution: Full refund
User's recommendation: Don’t use Travelocity, they won’t help with problems
Buffalo, New York
Paid for room but reservation was never made.
The reviewer tried to contact the company before posting this review.
I never talked to anyone about this problem so I am now .ore upset than I was. No reservation and you have .my money.
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Verified Reviewer |
Golden, British Columbia
No help at all by Travelocity
The reviewer tried to contact the company before posting this review.
Don't expect any customer service from Travelocity or Expedia. Go to the Better Business Bureau, social media, state consumer protection help and elsewhere to get the issue resolved
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Verified Reviewer |
Kennett Square, Pennsylvania
Change dates on reservation, was achieved.
The reviewer tried to contact the company before posting this review.
got disconnected, and was never able to speak with someone. Had to do it through chat, not my preference.
it was time consuming. But finally got what I needed. I accidentally put wrong check in date.
Also needed to delete check in and extend check out by one day. Doing that on a chat was not simple,
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Verified Reviewer |
Seoul, Seoul
Travelocity for a vacation booking
I recently used Travelocity for a vacation booking, and the experience was excellent. The platform was simple to use, with plenty of flight and hotel options to choose from at competitive prices.
Dallas, Texas
Help with booking
The reviewer tried to contact the company before posting this review.
You cannot get a live person I nobody Travelocity the phone to help with booking issues. Will never use Travelocity again.
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Verified Reviewer |
Dallas, Texas
Change date on reservation
The reviewer tried to contact the company before posting this review.
Need to change my dates on my reservation from the 27th to the 20th of July for a week stay at the hotel
Preferred solution: Speak to a reservationist
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I had a frustrating experience with Travelocity and was disappointed with the service I received. The booking process seemed convenient at first, but problems arose when I needed assistance.
Customer support was slow to respond, and getting a clear solution took more time and effort than expected. The communication was not effective, and my concerns were not resolved in a satisfactory way. I expected better support for a travel service, especially when dealing with important reservations.
Unfortunately, my experience was stressful and inconvenient. I hope Travelocity improves its customer service and provides better assistance to customers in the future.