I booked a round trip to Puerto Rico through Travelocity. It was through 2 airlines - okay.
Maria hit and Airline 1 called this morning and said, we are canceling your trip, they gave me a refund. So, I called Travelocity and asked would they issue a travel voucher or a refund for the RETURN trip since the airline canceled the outbound trip. First, the representative asked me "why did the Airline cancel" - uhhhmmmmm, a Cat. 5 hurricane hit the island.
Then, she asked me didn't I see that I was booking the trip through 2 different airlines. Yes, of course, but I was booking a full round trip through Travelocity. Well, she let me know that Airline 2 has not canceled the return flight. I understand that, but it will be a little difficult for me to return if I am NOT THERE.
On and on it went - and I finally thought, I have had enough of this *** service, they aren't here to help. I am going to try to work with the airline directly. I will never, ever use this again - really am unsure why I booked through them in the first place. Just got directly to the airline.
They will at least work with you. Wouldn't it be refreshing to have a travel site, that is actually interested in helping its customers?
Product or Service Mentioned: Travelocity Vacation Package Booking.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Full refund.
Travelocity Cons: Customer service.