Hanoi, Ha Noi

I attempted to book a flight at a price quoted. After booking they told me the price had risen and there was a charge for delivery of paper ticket. (Originally they said it was an e-ticket) I'm travelling so a paper ticket wasn't an option.

Then they sent me a document saying 'This is an e-ticket, no paper ticket will be issued"

Then they asked for an address to send the paper ticket to. Then I got another e-ticket. This went on for a bit so I decided to cancel and use an agent who knew what they were doing.

Asked Travelocity if I could cancel without charge.

'Yes' they said as the booking wasn't ticketed.

Then they said 'No'

Then they said 'Yes'

And so on and on.....

Finally I had to cancel my credit card so that I wouldn't be charged twice. And of course all this took time so prices had risen.

If you want efficiency and to deal with friendly, intelligent people avoid Travelocity like the plague


Review about: Travelocity Flight Booking.

Monetary Loss: $100.

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