Travelocity - Rental vehicle damage coverage.

1.0
Details
I purchased the additional rental vehicle damage coverage through Travelocity. When I returned the car they found some minor damage. Alamo didn’t accept the third party coverage. I had to file through my Insurance coverage anyway. When I contacted Travelocity they referred me to the third party insurance company. Still attempting to file a claim with them. If they do eventually cover the damage the trouble is not worth it. I would never purchase it again.
View full review
ID
#1596500 Review #1596500 is a subjective opinion of poster.
Service
Travelocity Car Rental
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Deliver product or service ordered
Tags
  • Travelocity Rental Insurance

Travelocity - Drop Thrifty car rental from your program

April 9 2019 Toll charge of $0.08 cents. Administrative fees charge me $9.99 plus the .08 cents... Thrifty car rental are (Thieves) To much of a lost for them to eat the .08 cents. when I return the car my receipt read zero balance. :shocking
View full review
ID
#1520719 Review #1520719 is a subjective opinion of poster.
Service
Travelocity Car Rental
1.0
Details
Flying from NY to Munich is a 9 hour flight. The last thing I wanted to do is start shopping around the Airport because they said they would not honor the contract on the car rental I had with Travelocity. But they would rent me a car for $250 more. BAIT AND SWITCH...
View full review
ID
#1395400 Review #1395400 is a subjective opinion of poster.
Service
Travelocity Car Rental
Reason of review
Not as described/ advertised
Loss
$250
We went over car rental and reported the scratch on our rental agreement but when we had to return the rental in Kitchener the manager made my son go to police station and report the tiny scratch that even the police said your being ripped off that it's so tiny but...
View full review
ID
#1341743 Review #1341743 is a subjective opinion of poster.
Service
Travelocity Car Rental
Reason of review
Poor customer service
Loss
$2500
1.0
Details
I bought travelocity car rental insurance when booking. They never provided the actual policy I called customer service and emailed customer service and all they could do was send me a receipt for the 20 some dollars for the charge. This happened over the weekend which...
View full review
ID
#1130049 Review #1130049 is a subjective opinion of poster.
Service
Travelocity Car Rental
Reason of review
Poor customer service
3.0
Details
Travelocity - They need to get out of the car rental business
Travelocity - They need to get out of the car rental business
Travelocity - They need to get out of the car rental business
Be very careful if you book your car rental through Travelocity. We booked through Travelocity and the price for a Hertz rental car picked up in Naples, Italy for 2 weeks was 371.12. The insurance was an extra $154.00. We get to Naples and go into Hertz and was told...
View full review
5 comments
Anonymous
#1172765

It's not Travelocity's fault that Hertz didn't have the car you reserved. You should have stood your ground.

If you had the Panda reserved, then Hertz has to either provide the Panda or an equivalent car at the same price. You can't blame Travelocity of you let Hertz talk you into an upsell. Did you call Travelocity from the Hertz counter?

When I've had problems with reservations made through Travelocity, they have always used their clout to make the provider honor the reservation.

All the other costs are either optional costs that you agreed to (Fuel pre-payment? Who the @#$% pays that instead of bringing the car back full?) or taxes and fees that are never included.

View more comments
Featured
ID
#857925 Review #857925 is a subjective opinion of poster.
Service
Travelocity Car Rental
Reason of review
Pricing issue
Loss
$1300
Preferred solution
Full refund

Travelocity Car Rental Review from Portland, Oregon

2.0
Details
They listed a 6 passenger Caron website but it was only for five people. I am not sure what they expect people to do with the 6th person but their agent said yes their site was and still is wrong but they would not pay put us in an appropriate vehicle. Blatant false advertising with no reprecussions but I had to book a mini van last minute for an extra 80 dollars. As well I literally spent 5 hours on the phone trying to get any reombursement to no avail. I am currently telling all my friends to book direct only not to Travelocity ever.
View full review
ID
#844358 Review #844358 is a subjective opinion of poster.
Service
Travelocity Car Rental
Reason of review
Order processing issue

Travelocity - REFUND

1.8
Details
I RECENTLY RESERVED A RENTAL CAR THROUGH TRAVELOCITY FOR A TRIP TO ORLANDO FLORIDA. THEY OFFERED THE DAMAGE WAIVER THROUGH THE WEBSITE FOR $60, AND I PURCHASED THE COVERAGE. WHILE PICKING UP THE RENTAL CAR, THE CUSTOMER SERVICE REP WANTED TO HAVE MY PERSONAL INSURANCE INFORMATION......I ADVISED HIM THAT I HAD ALREADY PURCHASED THE DAMAGE WAIVER THROUGH TRAVELOCITY. I WAS INFORMED THAT I DID NOT NEED THE DAMAGE WAIVER, FLORIDA IS A NO FAULT STATE THE DAMAGE WAIVER IS NOT NECESSARY AND I CAN USE MY OWN CARRIER. THE REP ALSO ADVISED THAT I CALL TRAVELOCITY FOR A REFUND. SO, I WENT ABOUT TRYING TO GET MY REFUND, TRAVELOCITY REQUESTED A COPY OF MY RENTAL AGREEMENT. NOW....I HAD A NEGATIVE EXPERIENCE WITH THE RENTAL CAR COMPANY WHERE ONE REP WAS VERY RUDE AND UNPROFESSIONAL AND I WAS GIVEN A DIRTY VEHICLE (INSIDE AND OUT) WITH NO GAS! NEEDLESS TO SAY, I FILED A COMPLAINT AGAINST THEM AS WELL, SO IN ORDER TO GET THE COPY OF THE RENTAL AGREEMENT, THE RENTAL CAR COMPANY IS REQUESTING THAT TRAVELOCITY CONTACT THEM DIRECTLY! I HAVE BEEN GOING BACK AND FORTH WITH THE ACE (RENTAL CAR COMPANY) AND TRAVELOCITY, WITH NO RESULTS. ALL THE TRIPS I HAVE BEEN ON THROUGH THE YEARS, I HAVE NEVER USED A SERVICE LIKE TRAVELOCITY, THIS WAS THE FIRST TIME......ANYTIME I NEED TO RENT A VEHICLE, I RESEARCH THE LOCATIONS AND RENT THE VEHICLE ONCE I ARRIVE AT MY LOCATION. THIS WAS MY FIRST AND LAST TIME USING ANY KIND OF SERVICE LIKE TRAVELOCITY, AND I HAVE YET TO HEAR BACK FROM THEM ABOUT MY REFUND. WORST EXPERIENCE EVER, I WOULD NOT RECOMMEND THIS SERVICE TO ANYONE!
View full review
ID
#844245 Review #844245 is a subjective opinion of poster.
Service
Travelocity Car Rental
Cons
  • Entire experience was awful
Reason of review
Problems with payment
Loss
$60
Preferred solution
Full refund

Travelocity Car Rental Review

1.0
Details
Travelocity Took my Money before Get To My destination, now They don't Want refund my money back. This company Is a fraude.
View full review
ID
#815946 Review #815946 is a subjective opinion of poster.
Service
Travelocity Car Rental
Reason of review
Problems with payment

Travelocity Reviews

  1. 119 reviews
  2. 39 reviews
  3. 15 reviews
  4. 4 reviews
  5. 0 reviews
Travelocity reviews

Travelocity - Car rental

1.0
Details
I tried to book a car rental online. on the payment page clicked confirm. Then got a message that there was trouble with the site and to call a 855 number. Spoke to a person who then told me the rates had changed, by a lot, and that was why I could not confirm my booking. Travelocity web site still has the lower rate but on phone call they will not honor it. Gues it is time to stop doing business with Travelocity.
View full review
ID
#810879 Review #810879 is a subjective opinion of poster.
Service
Travelocity Car Rental
Reason of review
Order processing issue