Travelocity - On hold...

I called Travlocity to ask them a simple question about my itinerary. I was on hold for 30 minutes before reaching a customer service agent. Worst customer service ever. They have the same jingle playing over and over and a robot thanking me for holding. This is not acceptable. I will not be using Travelocity again to book my flights. It is unfair to make a customer wait this long to ask a simple question. They need to improve their customer services... or start paying for my phone bill. This is the longest I have ever waited for a representative.
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ID
#293839 Review #293839 is a subjective opinion of poster.
Service
Travelocity Customer Care

Travelocity is a waste of money.

The worst customer service I have ever experience!!!! Their goal is to just scam more money out of you. If you call back they give you a different answer. They will state whatever rule will make them more money. It was cheaper to rebook my flight and lose out on the money I paid to Travelocity. That's crazy!!! I didn't do my homework. I should have looked at some reviews. The cheap comes out expensive. I will never use them again. Beware of what you are getting into. Don't be fooled by what looks like low cost
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2 comments
Anonymous
#422218

I have been trying to change my trip dates with travelocity for 3 days now. I sat on hold for 2 hours yesterday and an hour and a half the day before.

Each person I talked to gives me a differnt answer. This trip started out costing $400 and will end up almost doubling because of travelocity's fees.

John N
#418455

Ditto. I have never understood why anyone would book anything with Expedia---or Orbitz, etc. Best to do it yourself at the airline, hotel's website.

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ID
#292837 Review #292837 is a subjective opinion of poster.
Service
Travelocity Customer Care
Loss
$800

Travelocity - Triple False Info from Customer Care. No Responcibility. 100% Outsourcing.

On January 17th 2012 we book the international roundtrip ticket by phone on Travelocity. The trip was SFO-DME on Jan 23rd and back on Feb 4th. The agent who made the reservation gave me the following false information, offering me the flight using United Airlines with the connection in both ways at IAD: 1. On the way to Washington, DC (IAD) the traveler could make purchases in Duty Free store in San Francisco, CA (SFO). 2. On the way back the traveler does not need to pass customer and border control in IAD, but could do it directly in San Francisco, CA (SFO). It appears that both of these statements are false. 1. The personnel of Galleria DFS in San Francisco, CA (SFO) told us that our ticket allows purchasing something in DFS only at IAD. 2. On the way back the traveler should get the checked in luggage in IAD, pass the custom and border control, and then turn the luggage back to the United front desk. I got the false information triple times: 1. When I book the ticket. 2. When I complained about this purchase on Jan. 24th 3. When I made final complaint to the Customer Support on Jan. 28th. The agent Nibel and her supervisor Marvin accepted that the agent submitted me false information, but rejected to exchange the ticket without fee on the United flight with different connection. Marvin made a statement that there is the customer fault that he believes what Travelocity agent says. Customer service at Travelocity is 100% outsourced. Therefore the customer should not expect American level of quality.
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ID
#292791 Review #292791 is a subjective opinion of poster.
Service
Travelocity Customer Care

Travelocity

I was charged for a trip I did not take. I was led to believe I was getting a good deal with their Secret Hotels. It was suppose to be a 4 star deal, but when it was revealed it wasn't. I contacted them right away and was told sorry I was out of luck. I then ask for a compromise and said I would be willing to pay more for a different hotel. The answer I got was no. So I paid eight hundred dollars and got nothing! My credit card company was no help either. Do not book with Travelocity. What they did was a total SCAM! The so called Customer Service SUCKS!
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ID
#292241 Review #292241 is a subjective opinion of poster.
Service
Travelocity Customer Care

Travelocity is an evil gnome that lies

NEVER ever use Travelocity. You will live to regret it. Their entire customer service staff is located in Mumbey India. You cannot understand anything they say. They charged my account double and refused to ever admit it was their fault. I booked twice they said. *sigh. why would I book on the same exact flight twice? And several days apart? Righttttt! That is what everyone does! They are idiots and liars. They sucked all my travel funds out of my account and refused to make it right saying it was my fault. They are liars and thieves and you can't even speak to an American, Do yourself a favor....book your flights thru the airlines direct websites. Continental.com or whatever airlines you use. Travelocity and the likes are corrupt and will drain your bank account when you aren't looking and then blame you!!!!!!!!!!!!!! and any company that has out-sourced our jobs to India... doesn't deserve our business. That's my opinion.
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ID
#291729 Review #291729 is a subjective opinion of poster.
Service
Travelocity Customer Care

Travelocity - OVER SOLD OUR PLANE SEATS,HAD TO BUY NEW TICKETS.

WE BOUGHT 3 ROUND TRIP TICKETS FOR RICARDO ROMERO, RICHY A ROMERO AND MARIA ALEJANDRA ROMERO, THROUGH TRAVELOCITY GOING FROM WASHINGTON,DC (IAD) TO MANAGUA, NICARAGUA ON SAT, JUN 11,2011 AND CAMING BACK SAT,JUN 25,2011. OUR TRAVELOCITY TRIP ID:610567262498 AND CHECK-IN CODE IS:GHDU2Q WITH COPA AIRLINES,FLIGHT 357/106 WITH CONNECTION IN PANAMA CITY, THE PROBLEM STARDED WHEN WE WERE COMING BACK TO WASHINGTONEED! WE WERE FORCE TO RE-BUY NEW TICKETS TO COME BACK, THE CODE FOR THIS TICKET IS:A2FCTE, A10AQL AND GHDU2Q FLIGHT 407/488 WITH CONNECTION TO PANAMA CITY, BUT NEVER WERE TOLD TO GO TO GUATEMALA UNTIL WE WERE INSIDE THE PLANE,THEN WENT TO PANAMA AND FINALLY OUR DESTINATION WASHINGTON DC. PLEASE CHECK THIS MATTER BECAUSE WE WERE TRITED REALLY BAD, IT'S NOT RIGHT WHAT THEY DID TO US LIKE TRAVELOCITY'S CUSTOMER, WE FOLLOW COMPLAIN AND NEVER GOT A RESPOND FROM ANY BODY. MY E-MAIL ADRESS IS: shalomalexa@live.com WE WILL WAIT FOR YOUR RESPOND.
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ID
#289514 Review #289514 is a subjective opinion of poster.
Service
Travelocity Customer Care

Travelocity - Charged for no travel

tried to book a vacation on travelocity. was unable to do so error stated site was down. so tried to call travelocity and book through them. they stated they couldn't either their site was down. woke up the next morning with a $450.00 charge on my bank statement that no one can explain. after 5 different phone calls and 4 people the i couldn't under stand. they don't even show it exists, they say. called the bank, after the charge went through had to be disputed through the bank. will never deal with them again!! poor customer service!!
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1 comment
John N
#407948

that's why you should never, ever use a debit card. Only use a charge card online---or anywhere else!!!

If you use a debit card, the money is debited immediately and you can play *** trying to get it back.

BTW: travelocity is a shell of itself and not known for any customer service now. Stay away from them!!!

ID
#288322 Review #288322 is a subjective opinion of poster.
Service
Travelocity Customer Care

Travelocity

Nightmare!!! i booked multiple flights to Europe, just to find out 2 days before that they cancelled my flight without even bothering to notify me. i called in the first in the hope of changing the timing on one of the flights and they told me my flights were all cancelled since they called my bank and NO ONE picked up. they claim they called my cell phone and sent me the cancellation email when i received none of those!!! let us not even talk about the customer service, the bad connection to india and the language barrier, the attitude and the uselessness of the representatives. need i say more????? never again
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ID
#287890 Review #287890 is a subjective opinion of poster.
Service
Travelocity Customer Care
Loss
$700

Travelocity customer service does not seem to exist.

I am currently on hold waiting for their customer service department for the THIRD time tonight, trying to redeem a credit due to a prior cancelled trip. They don't allow you to rebook online, you HAVE to call. My current hold time is 29 minutes and still going. When I called the first time, the agent said he had to transfer me to "customer service" - and I was disconnected after 5 minutes on hold. I called back, and while on hold conferenced in my boyfriend so he could be in on the conversation, and as soon as someone picked up the customer service line, the call disconnected.
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ID
#286790 Review #286790 is a subjective opinion of poster.
Service
Travelocity Customer Care
Loss
$285

Travel Nightmare with Travelocity

October 26, 2011 To whom it may concern: This nightmare begins 5 days ago. Today is Wednesday October 26th approximately 3pm in the afternoon. I finally just made it home from Las Vegas after a horrible tireless, stressful and sleepless night and of course a 5 ½ hour drive from Las Vegas to Oceanside, California. On Saturday October 22nd between noon and 2pm in the afternoon I decided to go online and use Travelocity to find a hotel flight last minute package for a business trip to Las Vegas. I went ahead and very surprised I found a round trip direct flight ticket on Spirit Airlines and 2 nights at the Paris Hotel for the amount of $347 dollars; how can't I decline such an offer. I said to myself, I don't have to drive and can stay at a very nice hotel at the same time. During the process of booking my reservation in Travelocity the system wasn't allowing me to complete my transaction; at the end of my attempt says we are very sorry and are not able to complete your transaction at this time, please try again. I went ahead and tried again and at the end of my second attempt the system told me exact the same thing, we sorry you transaction can't not be completed at this time please try again later. I decided to wait just a little and proceed to restart my computer just in case my computer was acting up and decided to try once again. After my third attempt, the system once again says; sorry your transaction can not be completed at this time please try again. At this point I decided to call directly Travelocity and book with a customer service agent to avoid the opportunity of missing the great deal all together. By the time someone answered the phone after being on hold for a while, they went ahead and search for my package deal and not to my surprise the deal wasn't showing available any longer. Well, I said, it looks like the hotel deal still available can I at least reserve the room; they said absolutely! I proceed to book the hotel room at the Paris in Las Vegas and when the time to process method of payment came up, my card was declined. I said to myself, how can this be possible, I have over $1,200 dollars in my account and haven't purchased anything lately. They said contact your card because your bank would be able to help out. So, I went ahead and call my bank. I told my bank what's going on with my card, trying to book a transaction for $182 dollars and my card was declined. They said, no Mr. Morales I'm afraid to tell you that Travelocity charged your card 3 times for the amount of $347.75 so in total $1043.75 to be exact. I said, no wonder I can't get the hotel booking done. My bank said, Travelocity needs to call our merchant services department and clear the transaction so you can get your credit back into your account but they have to make the call themselves. I call Travelocity and talked to a customer service agent name Angelo, he was apologetic, pleasant and assured me that within 24 hours my account would be back in shape because they already submitted 3 different authorization numbers to credit back my account. Within the same afternoon, I looked at my online banking and found no credits has been process. I call them and they said, no worries the credits are already in the pipeline and would come through by tomorrow probably. I said well, that's fine I'll wait a little. So, not wanting to take chances I booked the same deal on Hotels.com, I was able to find it, use the little money I got left on my account and got my reservation done and decided to do the 5 ½ hour drive to Las Vegas instead. After arriving in Las Vegas on the following day and checking into the Paris hotel waited until that afternoon and look at my account around 5pm and nothing yet. I call Travelocity once again and explain my ordeal to about 2 different people, I asked for a supervisor and they said I can't talk to a supervisor they are only available during the week until 4pm but, assured me to give it time at least until Monday because my situation happened on a Saturday and sometimes takes a little longer. I said, well today is Sunday I'm in Las Vegas already so as long as I have my money back by Monday at noon I'll be ok. I went ahead and proceed with my conference in Las Vegas and business as usual and attend my seminars. During Monday I took care of some clients and purchase little things in venues and trusted that everything was going to be fine. Monday evening was already here and my money wasn't in my account yet. I proceed to call Travelocity and explain once again and they said, all we could do is already done, I should wait until midnight and it should be there for sure and by Tuesday morning I should have it. At this point I continued being frustrated talking between my bank and Travelocity finding out the whole process as to how this is going to unfold and get me out of this mess. I started to be careful and not spending because I was going to extend my stay one extra night and wanted to make sure not to run out of money but, without not enough funds in my account they can't hold the room for another night. Continued checking into the night until about 12:30am on Tuesday and the money is not in my account yet. Went to all the conferences on Tuesday and by 1pm I decided to make an executive decision and return back home so, I call the front desk and requested an extra hour for late check out, packed my bags and drove to the gas station to fill my tank and drive home. When I get to the gas station and attempt to process the transaction my card was declined again. I said, how can this be happening to me. I call my bank, no money, I called Travelocity no help, I put all 3 parties on the phone involved and the bank can't do anything, they didn't took the money out of my account and can't not control Travelocity systems and Travelocity already did all they can possibly do according to Enzo the customer service agent that was trying to help. At this point I'm panicking, I don't know anyone in town, I'm 300 miles away from home with less than ¼ tank of gas, no money and no one I know to help. I became furious and all the frustration that has been building up to this point took over me. I was so upset that couldn't concentrate well. Drove to an empty shopping center parking lot and sat there waiting and thinking. Call Travelocity again and finally demanded a Supervisor because I wanted the headquarters address of Travelocity and when I asked for the name of the President and CEO finally they said I need it to speak with a supervisor to get that information. Oh well, well, so the supervisor I couldn't never get previously all of a sudden was one available. The supervisor came on the phone very apologetic saying all kind of things and I let her talk while I was trying to deflate my head full of anger, frustration and stress. Finally I said, do you want to help me? Her name was Jenny she said yes, how can I help you! I said your system charged my account with over $1,000 dollars and I know the money will come back to my account but all I need is $75 dollars to fill my tank with gas and drive home, can you do that. She said, so sorry can't do it unless your bank gets involve. She said she was going to call my bank and was trying to help but I already knew everything everyone has to say. So I told her listen Jenny; I have to hang up right now because I only have a few hours of cell phone battery, very little gas and have to think quickly on my feet to figure out how to get out of this mess your system put me through. I said goodbye and hang up. By then, all the meetings at the conference I was involved were finished, people I just met was on the way to the airport to leave town, had no one in Las Vegas or back home to help out, my sister back in New Jersey couldn't help because they are 3 hours ahead so, where did I end up the evening of October 25th "SLEEPING INSIDE MY CAR AT THE SELF PARKING LOT OF THE PARIS HOTEL IN LAS VEGAS" yes you read it. Worry, all night, listening to people, cars, drunks, you name it, I heard it. And all because the inefficient and incompetent computer system Travelocity uses doesn't have the ability to reverse mistakes of transactions that were done without the completion of a purchase. So, what did I end up doing to fix my situation on the following morning after a miserable night; I went inside the casino this and used their restroom to wash my face and brush my teeth to get myself together. I call my sister in New Jersey because this morning obviously I still have no money on my bank account; she sent me $100 dollars via Western Union, I was able to put gas in my car, buy coffee at Starbucks and drove 300 miles home. Here I am home already, tired, still in disbelieve of what happened, very disappointed still and so upset and angry with your way of putting people through this and still can't find my way to rest because I wanted to have my mind with all the vivid experience to write this before I go to bed. Oh by the way, today is Wednesday and still no money on my bank account yet. I worked in the hospitality industry for many years where customer service is a "duty" not a choice. I was very calmed with your CSR for as long as I could. I am very confident that is someone cares they'll find a way to reach me and I know they will apologize and I hope for your own sanity that the apology is genuine because the world is watching but here is what I know I'm going to do; First of all, I will never, never, never, ever what so ever will use Travelocity services again. I know that without my business you'll survive and your top executives will still go home to their families and have nice lives because I'm just another angry customer but, I will create a blog on the internet talking about my story. I will spread the news via social media, twitter, every review site I can get my hands on and every way possible that I can amplify the word of mouth to others; and yes my story would be told and hopefully enough decent people will hear me out and go to your competitors until you can find a way of changing your way of running your systems so you'll stop putting people through nightmares. I am not rich financially by all means but $1,000 dollars is a lot of money to me and when it disappears out of my bank account for 5 days or who knows for how much longer is my livelihood. I have been using review sites for a very long time because I am a very good advocate of recognizing good people and good service all my life; and must of the time it's to talk about nice things about restaurants and the service community. Here I am for the first time living the situation that many consumers go through it on a daily basis. I'm glad what happens in Vegas doesn't stay in Vegas any more. Thanks to technology people can talk and share information so that's my mission to help others. As for you Travelocity management, if you really want to help me, fix it! Fix your system so my experience can spare future customers of going through the agony I have gone for the past 5 days and counting. This is my Story! You can verify directly with me Ramon Morales at 760-390-6550, ramon12564@gmail.com
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1 comment
Anonymous
#371004

I am experiencing the same that Ramon Morales is experiencing. I made several attempts to buy tickets with no luck and/or confirmation.

Finally, after I booked the tickets, my credit card was charged four additional times and are pending!? The credit card company told me I had to wait until they clear approximated $2000 worth of charges I didn't make or authorize. I spent countless hours on the phone with Travelocity; they said they don't see the additional charges.

THIS IS ABSOLUTELY INSANE. I AM DUE TO LEAVE FOR MN THIS FRIDAY--WHO KNOWS HOW THAT WILL GO.

ID
#270770 Review #270770 is a subjective opinion of poster.
Service
Travelocity Customer Care