Product: Travelocity Customer Care Clear all filters (0 of 45 reviews match)
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We booked a Carnival Cruise for Port of Mobile Alabama to Bahamas back in September 2017 to go with my brother, a retired Light Colonel. We paid $1,250 as a deposit and we were at first going with our children. My brother passed away in February of 2018. I called in...
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1.0
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Travelocity Customer Care
I liked
  • Will never use again
I didn't like
  • Ponzi schemes
#1338980
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Travelocity - Thieves and idiots
they let some *** thief call in and change my flights. his name is vincenzo donato from orange county california. beware. ugly old thing no security, no password, let him change everything. thief heres his photo blah blah blah blah blah blah and they wouldn't fix it....
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1.0
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Travelocity Customer Care
I didn't like
  • Waste of my time
  • Could not understand reps on phone
#1337489
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Travelocity lied and told me the penalty was from hotel but after talking to hotel manager, she explained that Expedia/Travelocity buys a block of rooms and will pay for them no matter if rented or not. Also, after talking to hotel manager closer to date of our trip,...
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1.3
Product
Travelocity Customer Care
I didn't like
  • Travelocity lying to me about penalty
#1305399
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I got an e-mail from travelocity to call because airline cancelled my flight. I was put on hold for hours and the customer service agent threatened me if I want to get my refund I better stay on-hold or else. And after I stay on the line for more than an hour, they...
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1.0
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Travelocity Customer Care
#1297606
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I have used Travelocity with positive results for years, but every time I require help from Customer Service, total frustration. I am sure these Indian people mean well, but when you hire a person for cheap pay, you get exactly what you pay for. This site will not...
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1.9
Product
Travelocity Customer Care
I didn't like
  • Horrible customer service
#1049033
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Travelocity Customer Care Review

Absolutely terrible customer service, flight was booked for wrong date and never received confirmation email but customer service said this has NEVER happened. Refused to fix problem, will never use them again!!!
1.0
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Travelocity Customer Care
#1026903
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(email sent to me by Travelocity on January 16, 2017, after complaining that their hotel would not refund my money even though it was marked "Free cancellation" in two or three places on the listing and in my correspondence with Travelocity) Dear Jill, Thank you for...
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Product
Travelocity Customer Care
I liked
  • Will never use again
I didn't like
  • Mislead
  • Hotel would not give refund said free cancelation
#992168
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Travelocity Customer Care Review

Worst customer service EVER. Spent almost three hours on hold.....disconnected 3 times and all i got was apologies from non-English speakers named "Lynne" and "Don". Will never use again.
1.0
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Travelocity Customer Care
#984832
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15 minutes later she gets on there and clicks around, puts me on hold, picks back up, clicks around. Confirms the times I now need. Puts me back on hold and I am still holding. Writing negative reviews until she comes back. Lesson learned. Never again Travelocity...
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1.0
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Travelocity Customer Care
I didn't like
  • Holding
#954777
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Travelocity Customer Care Review

Worst customer service. Ever. I am so pissed, I can hardly breathe. I was charged 3 booking fees and 3 airline fares for the same trip...and they did nothing to fix it. NOTHING!!!!!!!!!!! Now i have no money, I cant afford my trip, and will not be able to go. F you Travelocity. F you. Shame on you for the way you treat consumers. I am truly disgusted. Yuck
1.2
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
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Product or Service Quality
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Value for money
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Travelocity Customer Care
#925105
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