Product: Travelocity Customer Care Clear all filters (41 of 41 reviews match)
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I have used Travelocity with positive results for years, but every time I require help from Customer Service, total frustration. I am sure these Indian people mean well, but when you hire a person for cheap pay, you get exactly what you pay for. This site will not...
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1.9
Product
Travelocity Customer Care
#1049033
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(email sent to me by Travelocity on January 16, 2017, after complaining that their hotel would not refund my money even though it was marked "Free cancellation" in two or three places on the listing and in my correspondence with Travelocity) Dear Jill, Thank you for...
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Travelocity Customer Care
I liked
  • Will never use again
I didn't like
  • Hotel would not give refund said free cancelation
  • Mislead
#992168
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15 minutes later she gets on there and clicks around, puts me on hold, picks back up, clicks around. Confirms the times I now need. Puts me back on hold and I am still holding. Writing negative reviews until she comes back. Lesson learned. Never again Travelocity...
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1.0
Product
Travelocity Customer Care
I didn't like
  • Holding
#954777
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Travelocity Customer Care Review

#1026903
1.0
Details
Absolutely terrible customer service, flight was booked for wrong date and never received confirmation email but customer service said this has NEVER happened. Refused to fix problem, will never use them again!!!
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Travelocity Customer Care Review

#984832
1.0
Details
Worst customer service EVER. Spent almost three hours on hold.....disconnected 3 times and all i got was apologies from non-English speakers named "Lynne" and "Don". Will never use again.
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Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
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Travelocity Customer Care Review

#925105
1.2
Details
Worst customer service. Ever. I am so pissed, I can hardly breathe. I was charged 3 booking fees and 3 airline fares for the same trip...and they did nothing to fix it. NOTHING!!!!!!!!!!! Now i have no money, I cant afford my trip, and will not be able to go. F you Travelocity. F you. Shame on you for the way you treat consumers. I am truly disgusted. Yuck
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Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
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Product or Service Quality
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Travelocity Customer Care Review

#853632
1.0
Details
I have to echo all the negative things I have heard about travelocity. Their customer service is the worst I have ever seen. Six hours on the telephone to change a name they got wrong on a airline ticket. Thier resolution. We rescheduled you at only an added expense of 800 dollars Please save yourself time and headaches. Use anyone else.
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Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
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Value for money
After contacting Travelocity and the airline on several different occasions and wasting time to do so I have been unable to even get a straight answer about a refund or any options going forward to recover even some of the price of the ticket. I was charged for a...
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2.9
Product
Travelocity Customer Care
#925024
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I have used all the varied on-line travel organizations and travelocity is by far the worst. No customer service and a total rip off in pricing and assistance. When they arranged for my wife and i at a location, when we got there it was overbooked and we have...
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1.3
Product
Travelocity Customer Care
I liked
  • Will never use again
I didn't like
  • Customer service
  • Huge hassle
  • False advertisement of coverage
#915176
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I called the customer care line to make a couple request to my existing hotel reservation.The lady could verily speak English. I requested early check-in and a sofa in my room. I was on the phone for over 15 minutes and she kept wanting to change the date of my...
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Product
Travelocity Customer Care
#849301
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On March 15, 2016, I received and E-mail from a Travelocity supervisor telling me that my money would be in the bank within 8 weeks from that date. Today is May 16, and I don't see that refund. I called Travelocity, and ask for a supervisor to speak with, but...
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Product
Travelocity Customer Care
I liked
  • Will never use again
I didn't like
  • Poor customer service
  • Robot emails
  • Long wait times on phone
#849109
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I have been a customer of Travelocity since 2009 and I have booked approx. a dozen flights with them. I have never had to cancel before. Minutes after cancelling the flight I did receive an email saying that I would receive a credit from United. Did not mention when...
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Product
Travelocity Customer Care
#847402
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Called and spoke with a Travelocity rep that stated the Wyndham Peachtree Hotel & Conference Center in Peachtree City Ga did not have the authority to waive the fee but that someone would call me in 24 hours to discuss a solution. 24 hours has come and gone and I am...
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Product
Travelocity Customer Care
#846846
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They told me it was going to be $115 to change a flight that I needed to change per passenger. ($75 to Sun Country and $40 to Travelocity) plus the difference in the flight. So after coughing all that up to them, I noticed on my bank statement another $40 per passenger...
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Product
Travelocity Customer Care
#455078
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