Travelocity Flight Booking Reviews and Complaints
I will never use travelocity again.
This is why I will never use Travelocity again. In January I booked a cruise to go from Valparaiso, Chile to Santos, Brazil in March for our honeymoon. I book my fights around the same time through Travelocity. I was following the cruise ship recommendation of arranging transportation to and from the airport several weeks in advance and I found out that the flight I booked for my return fight was starting in the wrong city. My return flight goes from Rio De Janeiro, Brazil (SDU) to Sao Paulo, Brazil (CGH). In Sao Paulo I switch airports to (GRU). From (GRU) we fly to Atlanta, GA (ATL) then to Detroit, MI (DTW). I booked it this way thinking that Rio was the closest airport to the last stop on my cruise. Come to find out Sao Paulo, Brazil (GRU) is the closest airport to may last stop and Rio is a 5 hour drive away. So I figure no big deal I already have the seats booked from Sao Paulo, Brazil I will just cancel the 1 hour flight from Rio to Sao Paulo and board the plane in Sao Paulo. This is where the PAIN starts. I called Travelocity to change my reservations. They told me that there would be a charge to change my flight plans. I was OK with that because I made a mistake ( I didn’t like it but…). Then they told me that I had to return the tickets so that they could change the reservation. They told me without the tickets they could not and would not check into changing the tickets until they received them. Not having any other option I sent them the tickets. This was on March 3rd. they received the tickets and called me on March 6th. After explaining what I was trying to do they told me that if they removed the 1 connecting flight on my return trip it would screw up my flight down to the Chile, because they would have to rebook the entire trip. Turns out that the fights out of Detroit on the day we leave for vacation were booked full and my fight would go to the first person on standby if I changed them. After hearing this and trying to resolve the issue I was getting no where. They told me that I had to go to a Delta counter at an airport with the tickets in my hand to get this all straightened out (no guarantees). I asked them if they could call delta and I was told no. The only way was for me to go to the counter myself. I asked to speak with a supervisor and was told they were busy and they would call me back. They never called me back. I stated calling Delta about the situation and they also told me that in needed to bring the paper ticket in, to make any changes. I called Travelocity back the same night and told them to send my tickets back to me. I was told that I would have them no latter than 2 business days. That should have been Monday march 10th. I did not receive the tickets on Monday so I called them. I got the Fed Ex tracking number and found out that the tickets didn’t ship until Monday March 10th and will not be here until Wed mach 12th at 7:00pm. So I will not be able to go to the airport until the 13th (which I am going to have to *** work for). After finding this out I asked to speak with a supervisor. I was told that they were to busy and someone would call me back. I told them I wanted to speak with someone now and I was put on hold for 1 ½ hours and then I hung up and called back for a supervisor again and was put on hold for ½ hour till I spoke with someone that said she was a supervisor. I think there real job title is the sorry person. All she said to me was that she was sorry and offered to give me a $50 credit (like I am going to use Travelocity again). She also told me that I could send my complaints to email@example.com (fax 1-800-944-0005). During my conversation with the supervisor I explained to her that in order to change my flight I was responsible for paying the difference in the fairs. And that the 2 week delay that Travelocity has caused me the rates have increased. Not to mention my alternative option prices have increased. These were my options if I could not change my flight: 1. Fly from Sao Paulo to Rio to catch my flight back to Sao Paulo. (Makes a lot of sense doesn’t it) these prices have tripled in a week and a half. 2. Rent a car and drive 5 hours to Rio to catch my fight back to Sao Paulo. (makes a lot of sense doesn’t it) 3. Get off the cruise at Rio and stay the night in Rio. But this requires 1 week notice prior to the ships departure date. Which I may be able to do because the day I go to the airport to try and fix the tickets is 8 days before I leave. 4. I can’t arrange transportation to and from the cruise ship until my flight itinerary is known. This was supposed to be done by the 7th of march. Hope I can still scheduled transportation. So here I am waiting on my tickets so I can go to the airport to find out if I can change my flights. If I can’t I am screwed with only 1 week remaining till the honeymoon. I though vacation was suppose to be relaxing.
Travelocity Flight Booking
Travelocity is the Pits
This is a copy of the e-mail I sent to Travelocity last night: Dear Travelocity: I am completely frustrated and furious with your service. I signed up for fare alerts in my e-mail and I received one this evening. This going to be a long e-mail and I will do my best to break this whole charade down for you point by point. 1. I received the e-mail fare alert and clicked on the $204.00 link on the e-mail that said "Albuquerque to Philadelphia" and saw wonderful prices and decided to sign up. I went through the selection process and found absolutely NOWHERE to make the reservation for two tickets, as needed. I tried backing out and coming back in, to no avail. I even tried entering the site and just going through the process that way. The prices were higher that way, which is fine. I then went back to the e-mail and clicked on the link again and tried again to buy two tickets. I got frustrated and called the 888-Travelocity phone number and went through the tedious prompts to try to get to a live customer support representative only to get a recording that said that I would be charged $25.00 for using the telephone service. I hung up without speaking to anyone. 2. I spoke to my husband and decided to book the tickets one at a time. I entered my information and chose: a. A flight from Albuquerque to Philadelphia b. There is a stopover in Dallas c. A return flight from Philadelphia to Albuquerque d. There is a stopover in Dallas 3. I chose my seats, all four of them and saw plenty of other seats. I wrote down all of the seat numbers so that when I added my husband's reservation I could get him a seat next to me. 4. I paid for everything and got a confirmation e-mail immediately. My Visa card was charged: $244.50 5. Despite the fact that I could smell my lasagna overcooking, I, that split second, went right back to the e-mail and clicked the Albuquerque to Philadelphia link that still said $204.00 and clicked the link for the same exact flight that departed from Albuquerque and would arrive in Dallas for a stopover. I then went to select the flight home and it was GONE. The list of return flights was now abbreviated, despite that flight not being booked more than 25%, according to the seating chart that I just used to select my seats. 6. I called 888-Travelocity again and went through the prompts again and finally got to speak to a live contact who spoke very broken English, named Derrick. He couldn't understand what I was saying and I couldn't understand what he was saying. Isn't it bad enough that I chose to live in Albuquerque and I have to spell the name of this city over and over again in the best of circumstances? Try doing it to someone who just doesn't understand English. "A, as in apple, L as in Larry, B, as in Boy........" I explained to Derrick that through NO FAULT of my own, I couldn't book 2 seats and now the flight has vanished on the $204.00 fare list and was now listed much higher. I told him I was having trouble with the website and it wasn't anything that I did wrong. He told me that it would cost me $25.00 to get his help and then the $244.50 airfare that I just booked was now, 10 minutes later, $295.50, a difference of $51.00. He then said that he would waive the $25.00 cost of using the telephone to report a discrepancy on the website and I would only have to pay $270.50. My husband told me to just go ahead and pay the higher rate. I asked him to run downstairs and turn the oven off so that our dinner wouldn't burn. I went through the annoying process of conveying my address, etc. to the person who couldn't understand my speaking English. I actually had to get a pen and a post-it-note out so that I could spell everything out so that I could spell the words out for him. "Valletta Street....V, as in Victor, E as in Echo......" I can't tell you how annoying I found this to be. Luckily, my husband was able to get the seat next to me on all four plane rides. Had Travelocity told me in advance that the fare that was sent to me was only good for 1 ticket and then the flight was going to completely vaporize off the list, I would not have booked with your service. I wanted to just cancel my ticket and not deal with your company, yet that ticket is not refundable. I am annoyed that a ticket purchased at 6:36 PM, according to the time on my confirmation e-mail, was less than the ticket confirmed at 7:01 PM, according to the second e-mail. It clearly states on your website that you will honor any lower fare found within 24 hours of booking a flight and include a $50.00 voucher for a future flight. I could care less about the $50.00, yet I would expect you to honor the same fare on the same day that was booked from the same e-mail-back to back. The fact of the matter is that you don't have to honor that fare, according to your low fare guarantee, because that entire flight disappeared from your list, despite there being lots of seats left on that flight. I have the seats that I wanted and they are two different prices. I accept this fact. You just lost two really good customers. I am going to my daughter's wedding and I intend to tell everyone on our guest list not to use Travelocity because they send an e-mail with low fares and within 4 minutes those fares and some of the flights vanish, so forget about two people flying together at the same listed fares. Thank you for hearing me out.
Travelocity Flight Booking
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Travelocity? What happened? What can we help you with?