Travelocity does not honor the tickets I booked.

I booked 2 tickets to Sydney from Travelocity. 2 days later I got an email saying airline did not acknowledge the flights and I need to call. I called and was assured no issue and I got confirmed itinerary again so I thought everything was ok. 2 days later I got another email. This time I called and I was told my tickets were cancelled. I need to re-book the tickets with the new price which was much higher. Apparently travelocity does not want to honor my booking. I spent hours on the phone with multiple customer service people. They kept blaming everybody else including airline and credit card company. I called both, airline said they never got the booking. Credit card had no trace of the charge request. Apparently travelocity screwed up and didn't want to take the responsibility.
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ID
#1028151 Review #1028151 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Order processing issue

Travelocity - Sunday Morning - been on hold for over an hour

I made a simple request, to see if we could move the departure time for our return flight. When talking to United, they had room on a flight but, because we booked through travelocity, we needed to rebook through them. I've now been on hold for over an hour...an hour of a relatively short stay in which we were making plans for this morning, now still on hold. The modest "savings" we got, are completely useless for lack of flexibility. I will NEVER, NEVER, NEVER, NEVER use these guys again. This was the third time i "called back"...at 5:00 am on a Sunday morning, got the same boiler plate that all their reps are "busy". Given it's obvious that they are 12 hours timezone away (5:00 pm their time), and non one else in the US is awake at this time...what bull.
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ID
#1019926 Review #1019926 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Poor customer service

Travelocity canceled my flight without any explanation

1.0
Details
I booked a flight to Barcelona on Travelocity. com great hours great price everything was great until I received a email that there is a problem with my booking. with no explanation they were trying to sell a new flight for triple the price. I said no and contacted costumer service department where I was told that there are no problems with the booking it was a mistake. they even email me new confirmation and assigned my seats. 2 weeks later got two emails that my booking is canceled. called them up and again no explanation and again they were trying to sell me a new flight this time for double price.
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ID
#1014519 Review #1014519 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Poor customer service
1.0
Details
Travelocity - Flight Booking Review
Travelocity - Flight Booking Review

Update by user Feb 04, 2017

NO IT IS NOT RESOLVED, AND MY SUGGESTION IS TO PAY THE EXTRA 5 OR 10 BUCKS AND RENT YOUR OWN ACCOMMODATIONS LOVES...HORRIFICMISTAKE

Original review posted by user Jan 05, 2017

People, all I can say is contact the Better Business Bureau I was left stranded in the airport for hours.They booked my appointment under my businesses name. Left me on hold for hours, and the people they utilize our overseas I'm sure of it. I'm getting really tired of...
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ID
#986097 Review #986097 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Poor customer service
1.0
Details
Travelocity - Shady prices and horrible customer service
Travelocity - Shady prices and horrible customer service
Travelocity - Shady prices and horrible customer service
I went to book a flight and the initial price was 188.48. I then selected the return flight of an additional 21.58. When I got to the total screen the flight price was 434.32. I called customer service to get the quoted price, but she could not help me and said it was...
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1 comment
Anonymous
#1249111

Had the same problem. I don't have time to play our new national pastime - the "Customer Service Game." But Travelocity is pulling some *** here, and it's not right.

ID
#962466 Review #962466 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Pricing issue
Loss
$1300
Preferred solution
I want the quoted price

Travelocity - Flight Booking Review from Malvern, Pennsylvania

1.0
Details
Travelocity are thieves they sold me a round trip ticket that I purchased for a friend they gave absolutely no services she never was even allowed to get on the Delta Airlines plane they left her standing at the starting Delta Airlines Terminal crying. They stolen over $ 350 plus dollars. They say it's legal to take the money she was suppose to fly yesterday on Delta Airlines and return on September 19th 2016 on American Airlines they told me they legally have the right to give absolutely no refunds. They absolutely gave us NO Airlines Service and Travelocity reps as rude as can be .
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ID
#915914 Review #915914 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Bad quality

Travelocity Made Booking Error

3.0
Details
I gave them my daughter's flight itinerary and they pulled up the flight info. I wanted to fly back with her but it was not available, however, they told me that there was a flight one hour before her flight so I booked that. We discussed my husband being able to pick us up at airport at same time. Had a nice conversation. Due to death in family I did not realize that I had not received email confirmation within the 24 hours. I called Travelocity to ask about email and found out that they had booked me on a flight a month after my daughter's flight. They would not admit that they made an error. Plus, they charged my card for time spent on the phone while I tried to resolve problem. It was a nightmare and I paid dearly for that ticket.
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ID
#906154 Review #906154 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Cons
  • Should admit you made error
Reason of review
Poor customer service
Loss
$233
Preferred solution
Full refund
Tags
  • Travelocity Made Error

Travelocity Flight Booking Review from Lido Di Roma, Lazio

1.0
Details
My partner and I were traveling from Newark to Rome. My partner had a business trip to take and would meet me in Rome on his concluding trip. Upon checking in at Newark I explained when asked if Robert Stevens would be checking in also. I said he's already left but will be returning with the confirmed flight on 8/8/16 We get to the airport in Rome to depart back to Newark and guess what. Only my ticket was available at check in. Mister Stevens return ticket was canceled BY TRAVELOCITY per SAS airlines. We called travelocity while standing on line to check in. SAS informed us that they could print the boarding pass if TRAVELOCITY called and resubmit our reservation. They continued to call a US number for SAS, and airline that's based in Europe at 04:00 amEST returning to the phone to say they are closed "call back when they open and we will help you" NEVERMIND MY FLIGHT WAS BOARDING AND LEAVING IN LESS THAN 40 minutes now at this time. Getting here at the airport,where I'm typing this from,3 hours early didn't help or make a difference since TRAVELOCITY IS FULL OF "I CANT". When asked for a supervisor on several calls I was told they wouldn't " be around for the next hour or 2". The worst service in history. I write when companies do something good and right but when you sit there with your arms folded unable or willing to assist me getting home, I WILL LET THE WORLD KNOW ! We ended up spending €2,250 for new ONE WAY TICKETS Directly with Turkish Air.
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ID
#896626 Review #896626 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Poor customer service
1.0
Details
We were instructed to select plane seats when booking ("only 2 spots left, so book soon") but only upgrade seats were available, so we were forced to pay extra fee to book and continue with reservation, including hotel.Later told that we should have NOT selected seats...
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1 comment
Anonymous
#1194938

Travelocity refuses to take responsibility for error on its website when booking air section of trip. They blame American, and American blames them, leaving the bill for a clear mandated overcharge to the traveler.

And they do not respond, even after they assign a case number, until the 4th request.

They then still deny responsibility and have a service person, who I tried very hard to understand, tell me they haven't button to fix the problem. They can take the money, but they can't release the money.

ID
#894846 Review #894846 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Pros
  • Will never use again
Reason of review
Order processing issue
Loss
$68
Preferred solution
Full refund
Tags
  • Travelocity Over Charges

Travelocity Flight Booking Review from Southfield, Michigan

2.0
Details
I am very unsatisfied with the service here. I travel often and have purchased numerous tickets through Travelocity with no problems ever. This time, I purchased 3 tickets for myself and my 2 children. My children had to leave early and drive with my brother to Washington DC due to their grandmother's sudden death. I couldn't leave early so I flew, informed the United Airlines agent at the desk in Person that there would be 2 minor children not on the outbound flight that day but that they would be returning with me as the tickets indicated. She said everything was fine and I didn't need to do anything else. When I went to check in for the return flight, my children did not show up as passengers so I called the airline. They informed me that since they didn't take the outbound flight that their round trip tickets were automatically canceled and I would have to purchase new tickets. I then called Travelocity, whose agents I could barely understand and treated me very unfairly. The representative just kept repeating that Travelocity's policy is to cancel tickets when the outbound flight is not completed, and that I should have called Travelocity directly to make them aware beforehand. It wasn't good enough to go through the airline directly. I asked her where this policy is stated because of I had been aware, of course I would have called, but they fail to make that information available. So I ended up having to rent a car and drive 10 hours back to my home since I Couldnt pay $1100 purchase 2 new tickets. Just too much money. I am disappointed in Travelocity's lack of making customers aware of their policies and also their unwillingness to help people like me who always follow the rules and never cause problems for anyone. I feel like they should have at least helped me get my kids back on the flight for even a small fee and I would have been grateful. Instead, I am out $700 for 2 tickets, which they sold back to someone else again, a $350 car rental charge, and 10 hours of exhaustive driving all while being pregnant. No thanks to you, Travelocity, for completely ruining my weekend family reunion trip.
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ID
#893452 Review #893452 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Not as described/ advertised