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Verified Reviewer

Travelocity - Cancelled flight, no contact with customers service

1.5
Details
Our flight out of Casablanca has been cancelled following Morocco closing its borders. We were not notified about flight cancellation. After many attempts I can't get in contact with customer service as phones are disconnected or after long wait I would be hanged up. I need a refund for two unused tickets.

User's recommendation:
This is not trustworthy company

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ID
#1837914 Review #1837914 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Pros
  • Affordability
Cons
  • No contact with customer service
Loss
$1601
Preferred solution
Full refund

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Verified Reviewer

I will never use Travelocity again!!!

1.0
Details

Update by user Mar 14

Trip cost $11,000 that I stand to lose because of Travelocity!!

Original review posted by user Mar 13

Trying to cancel itinerary#7517870287113. I am sick and under doctors care. I have letter from my doctor stating I cannot travel. I purchased travel protection insurance. I have tried for 3 days on hold for hours and hours. One rep that I finally reached said he would call me back the next day. Never heard from him. I tried emailing, chat, Facebook, messenger, to no avail!! This trip cost me $11,000. I want a full refund. This costumer service is totally outrageous and unacceptable!!

User's recommendation:
Never use Travelocity!!!!!!

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ID
#1823227 Review #1823227 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Loss
$12
Preferred solution
Full refund

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Verified Reviewer

Travelocity - Don’t

2.6
Details
I booked a nonstop round trip to Phoenix AZ in October. When I printed the reservation the return flight had one stop. I immediately notified Travelocity and was told to file claim with the travel insurance upon my return. I did this and was turned down. I was able to book another return at different time I am out the cost of one return flight. I'm pissed
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ID
#1786403 Review #1786403 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Pros
  • Will never use again
Cons
  • Cancellation policy or needing to change flight
Loss
$320
Preferred solution
Price reduction

Travelocity - Don’t use

1.0
Details
Travelocity used old information when selling me an return international flight. The real flight was a day earlier causing me to mis-book my hotel, which cost me money. I called them twice to fix it. They never did. Additionally, they scheduled a 14 hour layover when said international flight arrived in LAX, when there were multiple options to get to my domestic destination with much shorter layovers. Again, I tried to fix this to no avail. Dont use them.
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ID
#1780760 Review #1780760 is a subjective opinion of poster.
Location
Santiago, Santiago Metropolitan
Service
Travelocity Flight Booking

Travelocity - Don’t use.

1.6
Details
ive been using them for all my bookings and the last 2 trips have been a nightmare.. my husband and i had to wait at the gate for seating and AA agents are bitter and no help. long story short my 10yr anniversary trip on the plane to aruba i wont be sitting with my husband!! Travelocity get the cheap class from airlines and passengers are treated like standby passengers.. i still pay full fare and get to sit in the restroom. dont even bother calling customer care bc they dont even understand
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ID
#1779136 Review #1779136 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Pros
  • Nice customer service people
  • Reasonable pricing
Cons
  • Crap class of ticket terrible customer service
Reason of review
Not as described/ advertised

Travelocity - Booking

3.4
Details
Got my ticket after 5 calls. Phone connection was badLike
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ID
#1774839 Review #1774839 is a subjective opinion of poster.
Location
Columbus, Ohio
Service
Travelocity Flight Booking

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Verified Reviewer

Travelocity - Itinerary

I booked my flight yet I have not received an email with my itinerary also I don't know if my booking has been confirmed
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ID
#1732203 Review #1732203 is a subjective opinion of poster.
Location
Panama City, Provincia De Panama
Service
Travelocity Flight Booking

Travelocity - HIRE ENOUGH LIVE PEOPLE TO ANSWER PHONE CALLS!!!

1.0
Details
I did not get a LIVE PERSON after long wait....WHY cant we take care of our clients....
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ID
#1703348 Review #1703348 is a subjective opinion of poster.
Location
Denver, Colorado
Service
Travelocity Flight Booking

Travelocity - Pros at saying i am sorry but nothing we will do for or liability maybe sue us

1.0
Details
if you need a vacation after booking a Travelocity vacation it most likely means get in line. Travelocity excepts booking to Greece Herkalion does not let you know your hotel is on a different island. no transportation,so lose two days book 2 more hotel nights and then pay ferry costs provided you can get one to your hotel booked by Travelocity To the tune of $1700.00 additional expense there not interested in helping their just a tech company disguised as a travel company and shoud you need assistance in resolving a issue it is all lip service.
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ID
#1671334 Review #1671334 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Pros
  • Will never use again
Cons
  • Policies
  • Set answers
Reason of review
Poor customer service
Loss
$1700
Preferred solution
Price reduction

Travelocity Reviews

  1. 151 reviews
  2. 47 reviews
  3. 17 reviews
  4. 6 reviews
  5. 3 reviews
Travelocity reviews
1.0
Details
I called to switch my flight and add an extra two days. still wanted the same flight, just two days later. I bought the cancellation policy and was told the policy is for medical emergency only. Bottom line is they would not switch my flight to two days later nor would...
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ID
#1644040 Review #1644040 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Pros
  • E-mail confirmation
  • Website
  • Convenience and ease
Cons
  • Cancellation policy or needing to change flight
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$167
Preferred solution
Let the company propose a solution

Travelocity - Awful awful and will never use them again

1.0
Details
Booked a trip to the DR, along with travel insurance due to in laws failing health. We had to cancel, not due to in laws illness, but due to dozens of mysterious illness and deaths in the DR. They would not refund the full trip, stating the airline overruled the insurance. Fine - changed destinations. Spent 5.5 hours the first time, 3 hours the 2nd call. Travelocity messed up the names. Will not help to change them. I'm on call 3, hour 2.5 right now trying to get someone to help change the names. Customer service is HORRIBLE. They will not correct their mistake and keep telling me that the name doesn't matter. I just NEED HELP!! I'm on the *** of tears trying to correct this stupid trip and this stupid mistake. NO ONE WILL HELP!!!
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ID
#1574160 Review #1574160 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Pros
  • Will never use again
Reason of review
Poor customer service
Loss
$2310
Preferred solution
PLEASE HELP CORRECT YOUR MISTAKE!!!!!!
1.0
Details
I, too have been given the run around by Travelocity! On the day I was to fly from Evansville IN to OKC, I was admitted to the hospital for a possible stroke. My daughter was on the phone with an extremely rude customer service person while I was being admitted through...
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ID
#1527139 Review #1527139 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Return, Exchange or Cancellation Policy
2.3
Details
Made a reservation with travelocity on 3/10/19 to Norfolk, VA. Good air fare rate. Received confirmation (itinerary # 7418374945646) Confirmation Code HNQ6QK. tried several times to check in and it failed saying "oops..." so I believed that Delta would have all the...
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ID
#1520466 Review #1520466 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Pros
  • Price
Reason of review
reservation cancelled with notice.
Loss
$196
Preferred solution
Price reduction

Travelocity - Worst booking experience of my life

I booked an international flight with Delta, KLM, and Kenya airways. I then proceeded to get notices regularly about segments of my flight being canceled. Despite sitting on hold for hours with Travelocity and being assured that all was well, a couple days before my flight several of the segments again appeared as canceled. Finally, I called Delta and was told those segements had never been issued! I was able to get Delta to fix the problem, but must have spent at least 4 hours on hold over the course of the month. Had I not double checked my flight into in the Delta platform, I would not have known I had no flights until I showed up at the airport. Save yourself the headache and book with a real travel company!
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ID
#1520071 Review #1520071 is a subjective opinion of poster.
Location
Wilmington, Delaware
Service
Travelocity Flight Booking
Reason of review
Poor customer service

Travelocity - Poor customer service

1.0
Details
They booked our flight, then the airline cancelled our flight! It took two hours to cancel the flight and rebook with another airline! Customer service is very hard to work with, they have excuses for everything, If you don’t expect much, you won’t be disappointed,, I would not recommend Travilocity to anyone!! Highly disappointing!!
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ID
#1498087 Review #1498087 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$200