2.3
Details
Made a reservation with travelocity on 3/10/19 to Norfolk, VA. Good air fare rate. Received confirmation (itinerary # 7418374945646) Confirmation Code HNQ6QK. tried several times to check in and it failed saying "oops..." so I believed that Delta would have all the...
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ID
#1520466 Review #1520466 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Pros
  • Price
Reason of review
reservation cancelled with notice.
Loss
$196
Preferred solution
Price reduction

Travelocity - Worst booking experience of my life

I booked an international flight with Delta, KLM, and Kenya airways. I then proceeded to get notices regularly about segments of my flight being canceled. Despite sitting on hold for hours with Travelocity and being assured that all was well, a couple days before my flight several of the segments again appeared as canceled. Finally, I called Delta and was told those segements had never been issued! I was able to get Delta to fix the problem, but must have spent at least 4 hours on hold over the course of the month. Had I not double checked my flight into in the Delta platform, I would not have known I had no flights until I showed up at the airport. Save yourself the headache and book with a real travel company!
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ID
#1520071 Review #1520071 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Poor customer service

Travelocity - Poor customer service

1.0
Details
They booked our flight, then the airline cancelled our flight! It took two hours to cancel the flight and rebook with another airline! Customer service is very hard to work with, they have excuses for everything, If you don’t expect much, you won’t be disappointed,, I would not recommend Travilocity to anyone!! Highly disappointing!!
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ID
#1498087 Review #1498087 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$200
2.8
Details
I booked a cruise with travelocity then the travel for that cruise. I made a mistake and did not clearly read or understand the details of the cyber Monday sale. I immediately saw my mistake and called. I spent over an hour on phone talked with 2 different people and...
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1 comment
Anonymous
#1637499

Not trying to make your experience harder but this was your mistake. If you messed up and did not read the terms and conditions you should take some responsibility.

You should have also read their policy as far as cancellations go they may have a no refund period policy.

When you called them it was a gamble of 50 50 they would give you a full refund and they did give you half of one which was nice of them considering they didn't owe you anything due to it being your mistake. I'd be happy with what I got an not complain about a mistake I made.

ID
#1410457 Review #1410457 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Pros
  • Prices
Cons
  • Customer support
Reason of review
Poor customer service
Loss
$550
Preferred solution
Full refund
Tags
  • no customer service
1.8
Details
I made a reservation for my plane ticket for the holidays in July. Several times I got email messages stating that my flight had changed THREE times until October. This is not acceptable and it threw me off with my schedule plans. Since they gave me options via email...
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ID
#1382511 Review #1382511 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Pros
  • Price
Cons
  • False advertisement or broken agreement
Reason of review
Poor customer service
Loss
$600
Preferred solution
stick with my original non-stop flight plans

Travelocity - Don’t combine AA AND BRITISH AIRWAYS TICKETS

1.8
Details
We booked American Airlines and British Airways return thru Travelocity . BA itinerary was cancelled/disappeared. AA took care of us and brought us home. Travelocity says flight cancelled. She lied. I told her it was on the board Ontime. Grab and BA. are all pointing fingers at each other. BA SAYS TRAVELOCITY CANCELLED US ON 9/22 our flight date. I will never buy my airline tickets from Travelocity.
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ID
#1365449 Review #1365449 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Order processing issue
Hi my name is SEBASTIAN COLMAN I bought yesterday 09/24/2018 two(2) tickets from ASUNCION TO LIMA under my name and the other have to be under JULIO CESAR PALMA ORTIZ ..C.I 697590 , .My reservation number is FZQXZSL ,. I did not get get yet any email about that , , my...
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ID
#1365263 Review #1365263 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Order processing issue
1.0
Details
I booked a premium economy flight with Travelocity for my partner from Atlanta to London. Once in London he decided to extend his stay and change his return. I had to call Travelocity to make the change. After a long hold some confused customer service rep (who asked...
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ID
#1321070 Review #1321070 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Pros
  • Will never use again
Cons
  • Cant get a us agent
Reason of review
Not as described/ advertised
Loss
$1300
Preferred solution
Restoring the ticket to the premium economy class I paid for
Tags
  • Travelocity Made Error

Travelocity - Wrong itinerary

1.4
Details
I purchased flight tickets through Travelocity to Nicaragua. The itinerary ticket had the wrong return date. My husband was supposed to fly back Thursday 06/28, in fact the return flight was Wednesday 6/27. I had purchased flight insurance so no problem right. No one will take responsibility for the mistakes costing almost $1000 extra to fly my husband back so that he can restart work.
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ID
#1298999 Review #1298999 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Return, Exchange or Cancellation Policy
To make a long story short, I never authorized for Travelocity to take money out of my account. I never got a ticket for $266.38. Instead this company has $1,065.52 of my money. Talk about fraud. Of course I called the company the very next day when realizing how I...
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ID
#1283761 Review #1283761 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Problems with payment