1.0
Details
Travelocity failed to help use with travel services when our connecting flight was delayed. We notified them in advance of the problem, but no help. We booked airplane reservations through the Travelocity web site, and purchased the travel insurance in case there was...
View full review
ID
#1280260 Review #1280260 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Cons
  • Practices
  • Policies
  • Your process handling challenges
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
Tags
  • travel horror stories

Travelocity - Promises Not Kept

1.4
Details
I had plans to go to Berlin from Chicago over the holidays. With the Air Belin Bankruptcy the Chicago to Berlin long haul routes were canceled. Air Berlin was giving refunds. I called Travelocity to request the refunds. Day 1: Two hours on the phone and the woman finally got the OK from Air Berlin to give the refund. All well and good until I got the note from Travelocity that the refund would be $0.00!! I called the next day and spent over 6 hours on the phone. By the end of the call the fellow had good news. I have a "guaranteed refund" he said and even wrote an email to that affect. Great, right? The next day I got a note from Travelocity that said that I'd get no refund through them but that I needed to call the airline directly!!!!! 8 hours on the phone with them finally getting the waiver code from Air Berlin, and then they do this?!?! The ironic part is that Travelocity already credited to me my travel insurance fee because they said it wouldn't be necessary because there were no flights. As with others, I will NEVER USE THEM AGAIN!! NEVER EVER!!! What a miserable company to deal with. WOW!!
View full review
ID
#1103880 Review #1103880 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Cons
  • That they passed the buck to the airlines
Reason of review
Poor customer service
Preferred solution
Full refund
1.0
Details
Flight Cancelled by Travelocity in error
I called travelocity to see about making this change. I was fully prepared to pay for the change fee, however, the travelocity agent said since I had booked the flight within 24 hours, I could make a change without being charged be he needed to call American Airlines...
View full review
ID
#1085706 Review #1085706 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
My wife and I booked a round-trip flight ($724) with Travelocity, 4 months before the scheduled trip. I did not realize that once you do, the tickets are non-refundable (my bad oversight). One week after booking, my wife and I (both age 79) had medical setbacks and...
View full review
2 comments
Anonymous
#1548283

I need to reschedule my hotel reservation for ONE week later .... DONT WANT A REFUND ....

just reschedule due to medical reasons pertaining to this visit ...

Is that possible? (It’s 4 months away)

View more comments
ID
#1076966 Review #1076966 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Cons
  • Basic non-refund policy under any conditions
Reason of review
Return, Exchange or Cancellation Policy
Loss
$724
Preferred solution
Full refund

Travelocity - Do NOT use Travleocity for booking hotels, flights or anything!

2.1
Details
Due to legitimate emergency had to cancel my trip about a week before planned departure so notified travelocity to cancel flight and hotel right away. Was told they would do what they could but neither was refundable. At my insistence I was told they'd speak directly to my hotel and get back to me since I could provide evidence of why canceling. Two days later, hearing nothing from them I called hotel directly and very nice, courteous woman named Nicole said there was NO RECORD of anyone trying to cancel the reservation AND it had to be canceled by Travelocity - not me - but there'd be NO problem with giving me a refund as long as they got it within 48 hours of check.. which was only hours away at that point. So I Called travelocity again, asked for an update and actually claimed they'd not been able to reach anyone at the hotel in time so the charges wouldn't be reimbursed! (My call to the hotel had been answered on the 2nd ring) So I told them about my call to the hotel a few minutes earlier... .. oops! Suddenly things changed, I was put on hold while they 'called the hotel' or conferenced with each other about what to do. When the woman came back on line she acted like she and Travelocity had pulled off a miracle by getting a refund when in fact no action had been taken on my behalf by them at all and wouldn't have without my direct intervention. I also called Amer Airlines directly and was told they could give me full credit for a future flight but I'd have to book it through travelocity again and travelocity would charge me a fee for rebooking... which travelocity has said only AA would do.. in short, I will NOT be booking anything through travelocity ever again if I have any other choice!
View full review
ID
#1047093 Review #1047093 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Poor customer service
Loss
$420
Preferred solution
Let the company propose a solution
Tags
  • Travelocity Bait And Switch

Travelocity Flight Booking Review

1.0
Details
Travelocity did not notify me about a flight time change. Had to stay an extra day at hotel. Did not reimburse. When I got a flight the next day I had to stay overnight in Phoenix Sky Harbor Airport on my way back to Philadelphia. Contacted Travelocity many times. They continue to deny responsibility.p
View full review
ID
#1039336 Review #1039336 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Poor customer service

Travelocity - Flight Booking Review

1.1
Details
So, check this out. I am planning a trip to Disneyland for my family. We need to fly from Seattle to LA. I found great round-trip, direct flight tickets on Travelocity.com. I paid for the Cancellation Protection, but when I clicked to book the flight, the next screen basically said, "Oops, your price has increased by $100." I was like, "Fine, whatever." Not a huge deal, right? So I clicked to book the flights with the new price. New screen, new message, "Hooray! You can have the original price." Awesome. So I click to book. "Oops." So I click to book. "Hooray!" Click. "Oops." Click. "Hooray!" I got frustrated, and then worried that I was being charged for each of these ATTEMPTED bookings, so I checked my bank statement right then. 6 charges for the $70 Protection fee, each followed by an immediate deposit for the exact same ammount. "So," I thought, "The balance remains the same, so no harm. They just have a funky way of doing this." That's when I noticed the other charges. Intermingled with the $70 out, $70 back cha-cha-cha, I found 3 charges for $352.50, for plane tickets to LAS VEGAS. There ain't any DISNEYLAND IN LAS VEGAS. At no point would I have ever authorized these charges, especially since I was, at the moment I was charged for these, I was actively ATTEMPTING to purchase tix to LA. Freaked out, called customer service. The nearly-unintelligable lady dismissively told me to read the email I should have received to find the itenerary, and the cancellation policy. I hadn't gotten an email. No flight numbers, no itenerary, nothing. She didn't seem to get it. Rest of the story: called bank, filed for fraudulant charges, had my account blocked, my card cancelled and reissued, and out $1051.50. Then I googled Travelocity and found the horror stories. Seriously. *** this company. There goes DisneyLand for my kids.
View full review
ID
#1034503 Review #1034503 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Problems with payment

DO NOT USE TRAVELOCITY!

To sum up a long review: They told me they’d cancelled my flights and that there would be no fees. They lied. I was charged $1,200, and they won’t refund me a dime. They told me they’d give me flight credit, then said I had none when I called to use it later. I’ve fought with them for a full year, and I’ve spent well over 15 hours on the phone with these people. Never, ever use this company for anything! Full review: In March of last year I booked two roundtrip tickets from Boston to Charleston through Travelocity. A couple of hours later, I managed to find a flight that left a few hours later from Charleston, which would allow my vacation to last a little longer. I called Travelocity customer service to change that one flight, but they said it would be easier if they just cancelled the whole itinerary outright. That worked for me, as there’s no fee for cancellations within 24 hours of the booking. The customer service rep said that he’d cancelled the itinerary, so I went ahead and booked the new one directly through Delta.com. When I returned from my vacation, I saw that I’d been charged $1,200 by Travelocity. They hadn’t cancelled the flight. They said they couldn’t refund my money, as the money went to the airline. The airline wouldn’t refund my money because they aren’t liable for Travelocity’s mistakes. After several hours spent arguing with their terrible customer service, they finally agreed to give me Travelocity flight credit equal to that amount. I called again several months later to use this flight credit, but they told me I had no such credit. Again, I spent several hours on the phone with their customer service, and I came away with nothing. It wasn’t until I filed a complaint with the Better Business Bureau that my flight credit magically reappeared, but it now had $800 worth of “change fees” attached to it, and so it was only worth $400. I have fought these people for a year, and they refuse to give me my money back. I’ve spent well over 15 hours on the phone with them, and I’ve witnessed some of the shadiest business you could imagine: They admit over the phone that there are recordings of all of my phone calls with Travelocity, (which would prove that they’d lied about cancelling my flights), but they won’t admit their existence in writing unless it’s requested by a lawyer. I ask for their corporate address, and I’m told that they don’t know the company’s address. I’ve been lied to, yelled at, and dragged along for a full year without them giving my money back. I’m currently working on filing a lawsuit against them, as I’ve exhausted all other options. If you choose to use this company, I suggest going straight to a lawsuit and skipping the customer service nightmare. It will get you nowhere. DO NOT USE TRAVELOCITY! PS: They are owned by Expedia, who also owns Hotwire, Orbits, Hotels.com, HomeAway, etc. so I wouldn’t expect any better from them. I would suggest making any hotel, flight, etc. bookings directly through the companies themselves. It’s not worth the risk to use anything owned by Expedia.
View full review
ID
#1033177 Review #1033177 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Return, Exchange or Cancellation Policy

Travelocity - They cancelled flights, say 2 months for refund.

1.0
Details
I purchased round trip tickets from Salt Lake City to Lima, Peru over two months ago. The flight is now in two weeks from today. Prices are now much higher. Travelocity calls me and hangs up. I call back and am on hold for an hour before they tell me that due to a flight change on the return flight, they have no choice but to cancel my flights and refund my money. I ask them to check about making a change to a different connecting flight which is available online returning at the same time. They say they will check and return call but they don't call back. Next day I get an email from them (first email) and it says they have repeatedly tried to contact me and this email is the last attempt and no further communication will be attempted. I call back again and am on hold for over two hours. I get to speak to someone that told me they cannot help me, so I asked to speak to their supervisor. The supervisor said that they can issue a refund but it will take eight weeks for me to get the refund. I ask for an email to say this in writing, and they told me they cannot do that so I ask to speak to that person's supervisor. Finally get to speak to someone who speaks English in an understandable manner, but they still tell me that I am out of luck, and they can't help me. Now I am out the $1500 for 2 tickets and don't know whether I will ever actually get a refund or not and I still have to spend over $2000 for replacement tickets due to flights being much closer in time. NEVER USE TRAVELOCITY !!!
View full review
ID
#1032691 Review #1032691 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Return, Exchange or Cancellation Policy

Travelocity - Nonexistant Customer Service

Made flight reservations. Realized an hour later that I needed to change a leg of the flight. The website seems to offer help with changes or cancellations but when you try to actually do one you quickly find that you will ultimately need to talk to them to get it done. When you try to contact them they make you go through a system whereby they call you back. They give you estimated callback times but they are bogus. I entered 13 different requests both by phone and by computer and got callback estimates ranging from 5 minutes to 6 hours. Needless to say I was never contacted and I can only guess they were trying to string things along until the 24 hour cancellation deadline passes. I flew weekly in my business for over 20 years and in the past I had used Travelocity but they are not what they used to be. I suspect they are nothing but and old computer in a closet somewhere. Beware with extreme prejudice.
View full review
ID
#1030773 Review #1030773 is a subjective opinion of poster.
Service
Travelocity Flight Booking
Reason of review
Order processing issue