Not resolved

Update by user Dec 04, 2016

At the hotel we were booked to have five hours of free tennis clinics over five days . We waited for the pro who never showed up all five days

Original review posted by user Dec 04, 2016

we booked a trip with a shuttle service from he Aruba airport to our hotel. With the written agreement we could cancel the shuttle for a full refund if done more than 72 hours in advance.

when we tried to cancel 6 days in advance they refused. saying we could only do it if we cancelled the whole trip. that is not what the agreement said. on page three.

Further we asked for a hotel with tennis courts. when we arrived the courts were not available they were being constructed. Likewise our hotel room was unfinished. We were never informed of either issue.

Here is the documentation re the shuttle Shared Shuttle: Aruba Airport (AUA): Roundtrip for Hotels in Aruba CONFIRMED Valid Date: 12 Nov 2016 , 2 Vouchers Your reservation is confirmed. No need to call us to reconfirm this reservation. View/print vouchers Contact Information Aruba International Airport : Oranjestad, ABW DePalm Tours Customer Service (Reservation Confirmation, Local): Mon, Tues, Wed, Thurs, Fri: 8:00 AM - 5:00 PM: 1 (297) 5224400 Reserved for mike Stuart hazell 2 Travellers Rules & Restrictions Rate is per person and is valid for shared transfers between Aruba International Airport and your Aruba hotel. If your hotel falls outside the zone you booked, you may need to pay an additional charge directly to the driver at the time of service.

Partial cancellation is not available for roundtrip transfers. Photographs are intended to illustrate vehicle type only. Your vehicle may differ from what is pictured. Cancellations and Changes: You can cancel free of charge until 72 hours before the activity starts.

After that time, no cancellations, changes or refunds will be made. Vouchers are non-transferable. For residents of Québec, prices include a contribution to the Indemnity Fund of C$1.00 per C$1,000 of travel services purchased. Price Summary 2 Travellers C$53.74 Total: C$53.74 All prices quoted in CAD.

Need help with your reservation?

Visit our Customer Support page. Call Travelocity customer care at 1-855-222-6739 For faster service, mention itinerary #7203759317678 Travel Industry Council of Ontario In accordance with the Ontario Travel Industry Act, 2002, this page contains detailed information on the names, addresses and registration numbers applicable to the providers of travel and ticket fulfillment services.

Product or Service Mentioned: Travelocity Vacation Package.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

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