The people there cannot do anything right. 2 incidents:
1) I booked a motel room thru travelocity on memorial day weekend and when I got to the motel...the owner said travelocity made a miskate to use a lower rate that is usable only valid during off peak seasons and the motel was not enrolled in travelocity's traditional program (when people prepay on travelocity, they take their cut then remits the diff to the hotel). It cause a big mess...the owner wanted me to pay again at the motel but I told them I already pd travelocity...so I had to spent time calling travelocity to straigten it out.
2)I booked a cruise with them and called to change the credit card where the final pmt hit..they said ok done. The pmt came of the orginal card. I called, they said there's no record of change and the final pmt hit on the orignal card by auto pay. They can't even do a simple thing like that right.
I HIGHLY don't recommend Travelocity.