I was scammed by Travelocity!I booked a room based on the Travelocity website stating it was Oceanfront.
Upon arrival, the hotel is more than 20 miles from an ocean! I called Travelocity and spoke with 3 reps, up to corporate customer service rep Denise Alford. Not only was the blame placed on ME, they in all essence implied I was lying that their website showed it was Oceanfront. When I requested to email them a screenshot showing proof, I was advised it would not change their decision not to rectify the situation and Denise said I should've done better research!!!!!
I have never been treated so poorly in my life!
I asked for her supervisor's name and she left me on hold and then came back and advised she couldn't provide me with her supervisors phone number, that someone could call me back within 5 business days!!!Terrible customer service, fraudulent advertising and I will never ever book with them again!
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss not as described of oceanfront room. Travelocity needs to read this review and look into the issue (if any) according to poster's claims.
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