1 comment

Overcharges for changing non-refundable airline tickets!I bought a cheap airline ticket at Travelocity. I knew they would not refund my money, but when I tried to CHANGE my trip to another time, they told me it would cost $150 (this is an airline thing) and another $30 for Travelocity. This is after it says "no fee booking" on their web page. I tried ot point this out to the agent (in india) who not only argued with me, but also claimed that if I called the airline direct, they would charge me EVEN MORE to change my reservation (she said it would be $180 or even $200.) She also told me that they had to change my reservation for another date/time--that is, I could not just have a credit to use for future travel.

I hung up and called United Airlines directly. Initially, the customer rep told me to call Travelocity, but when I described my situation (I wanted an open-ended credit), she agreed to help me. So at United, they deducted $150 from my original airfare, and gave me an open-ended credit for future travel with United in the next 12 months. This is all without an extra $30 charge!

So the Travelocity agent lied to me about the airline charging more than them. And I got a better deal with United anyway.

Never talk to Travelocity if you want to change or cancel your plans. Call the airline direct!

Had an Experience with Travelocity?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#237736

I wish I would have know this when I was trying to cancel my flights because of a death in our faimly. I called to cancel and they never canceled the fight and then told me it was my fault that they did not cancel the flight. I will never use them again

You May Also Like

Expedia not refunding for room full of bugs Expedia "We booked four rooms, one of the rooms had bugs, ants, and other insects all over. We couldn't stay there with two kids. I contacted the hotel front desk and..." Read more Travelocity - Worst customer service in the world Travelocity "I had booked a flight+hotel package for $1250 for my boss. I'm an event & travel coordinator for a record label so I deal with literally every type of travel..." Read more Travelocity - Flight Booking Review Travelocity " People, all I can say is contact the Better Business Bureau I was left stranded in the airport for hours. They booked my appointment under my businesses name. Left..." Read more Airbnb - Air BNB sucks Airbnb "Airbnb...I booked a place in Miami that listed free breakfast, beer, oceanview, and 3 bedroom.When I arrived there was..." Read more Converse has no quality Converse "Quality of Converses shoes is getting worse and not any better. I see people from all over the world complaining about converse shoes falling apart in couple of months. Yjis..." Read more Dennys Restaurant - Uneducated manager doesnt know the Dennys menu Dennys Restaurant "Sunday morning bliss...the sun hitting my face as I wake on the couch, a concoction of sweaty leather and skin joining together in harmony. I was excited, truly excited. The..." Read more Cengage Learning - TEST AND QUIZ ANSWERS GRADED WRONGLY Cengage Learning "I've taken several tests and quizzes and Cengage software graded my correct answers as wrong and when it showed the correct answers, they were my right answers. I wonder how..." Read more Universal Autograph Collectors Club - How not to treat your customers Universal Autograph Collectors Club "Ive been collecting Autographs for some years now 3 months ago my partner paid for a membership to the UACC it was paid through PayPal just over a month later..." Read more