Travelocity Refund Scam

66 of 528 Travelocity reviews

During the purchase of the airfare reservation, the refund policy states refundable within 24 hours of cancellation.The reservation was purchased and cancelled within the 24 hours.

Once the reservation was cancelled, it takes 7-10 day so process refund. A call was made on 11th day after cancellation, the customer service represenatative stated, the refund is pending another party. However, called again on 18th day, Travelocity customer representative stated the ticket is non-refundable due to the restriction. This is the first and last time of any purchases with Travelocity due to the fact that their policy "during purchase" mislead customers to think their purchases are refundable!

Travelocity stole $400.00 from a first time customer!Lastly, their customer service representative do not provide accruate service or the knowledge in addition to the website misleading its customers.

This review is a subjective opinion of a user.
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More Review Details

Reason of review:
Order processing issue
Product or service
Travelocity Flight Booking
Review category
Travel Agencies
review #789673
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66 of 528 Travelocity reviews
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Anonymous

Feb 13 #1111529

The evidence you provided does not say refundable. It, in fact, says it is nonrefundable.

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