1.0
Details
I just got a phone call from the hotel, "when will you be checking in?" I informed them that I did not make a reservation. I checked availability. I did not make a reservation. So the desk clerk, who, btw was very nice and I also apologized for any erroneous...
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ID
#1697843 Review #1697843 is a subjective opinion of poster.
Service
Travelocity Room Booking

Travelocity - Hotel nightmare scam

1.1
Details
I booked a hotel and Travelocity said that it would be 110 a night plus an $88 property fee only to find out that they charge me for two nights. a total of $441 we were on the phone for about four and a half hours with Travelocity. only for them to continuously Walkers around in circles and give us new people. to talk to you and. Amazon hold multiple times please number book from Travelocity it's a huge scam.
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ID
#1625797 Review #1625797 is a subjective opinion of poster.
Service
Travelocity Room Booking
Reason of review
Poor customer service
Loss
$441
Preferred solution
Full refund

Travelocity - Canceling 3mths ahead of time ??? I cant

Ur telling me 3mths ahead of time i cant cancel my booking...wow really...a hotel in the usa...really..not iran...yes a hotel right here in zanesville,ohio...u shouldnt even have a nonrefunding hotel on your web-site...non refunding...seriously....this will also b my last dealing with travelocity too....
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ID
#1497705 Review #1497705 is a subjective opinion of poster.
Service
Travelocity Room Booking
Reason of review
Return, Exchange or Cancellation Policy

Travelocity - The worst ever!

1.0
Details
nothing but lies and runarounds!! this company should be investigated by the FBI !!! BEWARE!!!!!!
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ID
#1476929 Review #1476929 is a subjective opinion of poster.
Service
Travelocity Room Booking
Reason of review
Pricing issue
Loss
$35
Preferred solution
Price reduction
We would not stay there the second night and asked front desk to refund money and they said they could not because paid through Travelocity. And the people were very rude. I then contact Travelocity and they acted like they were gonna help but in the end said they...
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1 comment
Machele
#1594180

Your situation is a good example of why you should never book lodging, air travel or car rentals thru a third party like Travelocity. The hotel was quite correct---you booked thru a third party, not the hotel and you paid the third party, not the hotel. When you book thru a third party, you are locked into them for any problems, etc.

ID
#1396240 Review #1396240 is a subjective opinion of poster.
Service
Travelocity Room Booking
Reason of review
Return, Exchange or Cancellation Policy
1.9
Details
DON'T USE TRAVELOCITY UNLESS YOU WANT TO BE RIPPED OFF! Honestly I have no idea how this company is still in business. I paid for Hotel Booking Protection, which while purchasing specifically says I can use if my flight is delayed or canceled. I called in advance to...
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1 comment
Anonymous
#1477337

It's your own fault for engaging a 3rd party service when it is better to make your own direct connections.

ID
#1250798 Review #1250798 is a subjective opinion of poster.
Service
Travelocity Room Booking
Pros
  • Will never use again
Cons
  • No customer service
  • Insurance
  • Hotel booking protection
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Full refund
Tags
  • TRAVELOCITY SUCKS
  • No Customer Care
1.4
Details
I use the website Travelocity.com. I need to book a hotel room for one night a week in advance. Put in the check in date/check out date. Looked it over several times before I clicked the book button. Done. Got the confirmation number and all was good........ yea, until...
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ID
#1165641 Review #1165641 is a subjective opinion of poster.
Service
Travelocity Room Booking
Reason of review
Order processing issue

DON'T USE TRAVELOCITY..!!

1.0
Details
Travelocity is a scam. I was on TripAdvisor and needed to book a room in the Cayman Islands for my wife and I next April 2017. Normally we always use booking.com and have never had any problems on several long international vacations, but they were not available for this particular hotel so we used Travelocity for the very first time. BIG MISTAKE..!! A day after booking I see that my credit card has been charged over $2600 by Travelocity..!! Unlike Booking.com, which has never once charged my credit card for anything and only uses the data for use by the hotel, etc., that you are booking, TRAVELOCITY IMMEDIATELY CHARGES YOUR CREDIT CARD..!! It's pretty easy to understand their scheming business model: TRAVELOCITY CHARGES YOUR CREDIT CARD ($2600+ in my case), EARNS THE INTEREST OFF YOUR MONEY WHILE YOU HAVE TO PAY INTEREST TO YOUR CREDIT CARD COMPANY, AND THEN, IF YOU CANCEL YOUR RESERVATION ANYTIME PRIOR TO THE ALLOWED CANCELLATION DATE (late March 2017 in my case), THEY WILL ISSUE YOU A COMPLETE REFUND. THIS, OF COURSE, AFTER EARNING INTEREST ON YOUR MONEY AND YOUR PAYING INTEREST ON IT..!! WHAT A SCAM..! Big lesson learned..! But I was able to cancel via the Travelocity website, received a confirmation number and email, and am now awaiting my credit card refund...
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ID
#1124363 Review #1124363 is a subjective opinion of poster.
Service
Travelocity Room Booking
Reason of review
Problems with payment

Travelocity - Sold us a room they didn't have scam

1.0
Details
We booked a room with travelocity paid 1,350 arrived at condominium they stated they had no room available for us. Travelocity said sorry everything's booked we will give you a $200 coupon they had our money and we had no room drive 8 hours. Total scam selling rooms they don't have. Theft by deception .
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ID
#1066458 Review #1066458 is a subjective opinion of poster.
Service
Travelocity Room Booking
Reason of review
Not as described/ advertised

Travelocity Reviews

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Travelocity reviews

Complaint to Travelocity

1.6
Details
The reason for my letter is to make known my experience that I had when buying two hotel nights in the city of Miami Beach. On Tuesday, February 6, 2017, I was looking for a hotel in Miami. I found a very good deal on the Travelocity page - Boutique House in Miami Beach for $ 130 per night plus tax. Confident of that price I proceeded to book and pay with my credit card and continue my trip enjoying the charms of Miami. It was a great surprise when on Monday, February 13, I checked my bank account and found a charge of 402.37 dollars. Totally different from the one I found on the Travelocity page. I called the hotel and they suggested that I contact Travelocity. The person who helped me told me that the values changed depending on the day, that is, the weekends were higher values than Monday to Thursday, to which I replied, "I was guided by the values that the page showed and trusted them". To which the operator always responded when making a reservation, look at the left side of the screen there will appear the exact value of the days that you will stay. This is a situation that I consider very misleading and not transparent because I as a foreign tourist always look for good hotel offers to continue my trip, and I should not have to distrust publications on tourism pages and travel agencies in the United States. I request to review the background provided and to provide a satisfactory response to my request. It should be noted that I feel very disillusioned about Travelocity because of the terrible experience. Here is my personal data Name Guillermo Andrade Labrin Itinerary Code Number 7242842592746 Phone 56972140769 Address Av Suecia N 380 Department 604, Santiago, Chile South America
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ID
#1009583 Review #1009583 is a subjective opinion of poster.
Service
Travelocity Room Booking
Reason of review
Pricing issue
Loss
$232
Preferred solution
refund me the difference between what was charged and the advertised price(232)