Travelocity - Lost money

1.0
Details
I couldnt take my trip because of COVID-19 but couldnt get in touch with anyone, so I lost money. Garbage site.

User's recommendation:
Go thru a travel agent.

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ID
#1848311 Review #1848311 is a subjective opinion of poster.
Service
Travelocity Room Booking
Loss
$744
Preferred solution
Full refund

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Verified Reviewer

Travelocity - Customer Service/Refund Issue

I had a bowling tournament in Kentucky set for July 2020. I booked a flight/hotel via Travelocity and I have paid for it already. Due to Coronavirus the event has been cancelled..I tried for days and days to get a customer service person on the phone, yesterday I was on hold for 2 hours and line went dead, I was forced to use their "Chat" on-line service but when you ask a question you don't get the answer to that question..it's a robot and it just keep looping weird answers. Now that my wife is laid off due the the virus, I might be off soon as well, we could use our refund to help with bills. Don't understand why during a health crisis Travelocity couldn't be more understanding.D

User's recommendation:
Don't book with Travelocity, poor customer service

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ID
#1844827 Review #1844827 is a subjective opinion of poster.
Service
Travelocity Room Booking
Cons
  • Lack customer service
  • Everythinbg about them
Loss
$72100
Preferred solution
Full refund

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Verified Reviewer

Travelocity - Hotel cancellation

1.0
Details
Hotel I had booked through travelocity was closed due to Coronavirus. Travelocity was notified of the closure by hotel management but they did not notify me. I have been trying to call travelocity for 6 days now, my phone calls have gone unanswered. This is frustrating and worst booking experience I have ever encountered.

User's recommendation:
Avoid travelocity in your future bookings. Their customer service is the worst of them all.

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ID
#1837982 Review #1837982 is a subjective opinion of poster.
Service
Travelocity Room Booking
Cons
  • Cant get anyone on the phone
  • Custmer service is non-existant or unreachable
Loss
$400
Preferred solution
Full refund

Travelocity - Refund

I booked a room threw travelocity on the 12th of this month. Get to the hotel they charge me and so does travelocity. Do I pay double for the room how can we get this resolved because the money can't be put back on my card because it is a non refillable prepaid card 71009640024938 Michelle hill
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ID
#1833898 Review #1833898 is a subjective opinion of poster.
Service
Travelocity Room Booking
Cons
  • Cant get anyone on the phone
Loss
$59
Preferred solution
Full refund

Travelocity - Cancel hotel

1.0
Details
I have been calling all the numbers .i went to chat sent keep going to agent no help. Your feature on Travelocity app does not let me cancel!!! Im in hospital and need this cancel please Help me !! # 7521523726498 itinerary Need to cancel hotel I have the insurance but nothing from anyone! I have screenshots of all communication And dont want to have to contact media

User's recommendation:
You aren’t giving me options to cancel on app

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ID
#1828984 Review #1828984 is a subjective opinion of poster.
Service
Travelocity Room Booking
Cons
  • Scam
  • I want use the service again
  • Cant get anyone on the phone
Loss
$803
Preferred solution
Please cancel hotel!!!!!

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Verified Reviewer

Travelocity - This is a scam for taking money from people

1.0
Details
My advice is to book your travel direct. Travelocity ensures that you cant cancel due to emergencies or natural disasters. This agency is a rip-off and is only out to scam the public. Do your research on customers and events that have occurred in vacation areas that were affected by disaster. Im in law enforcement with the federal government and cannot travel due to the Coronavirus. When trying to cancel my vacation package there was no response from customer service nor does the website function. Isnt this amazing.

User's recommendation:
Book your own travel direct

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ID
#1826763 Review #1826763 is a subjective opinion of poster.
Service
Travelocity Room Booking
Cons
  • Customer support
  • False advertisement of coverage
  • Hotel would not give refund said free cancelation
Preferred solution
Apology

Travelocity - To cancel a reservation

4.8
Details
, Loveland, CO, aint. #752596552922.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services , not working. James G.

User's recommendation:
Kept trying

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ID
#1825917 Review #1825917 is a subjective opinion of poster.
Location
Denver, Colorado
Service
Travelocity Room Booking
Pros
  • Reasonable pricing
Cons
  • Cant get a us agent

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Verified Reviewer

Travelocity - Price match guarantee not honored!

2.6
Details
I have used Travelocity since 2015 but have never requested a Price Match Guarantee before. Apparently it is in name only. I have repeatedly sent the screen shot and even enlarged the text indicating that the hotel, dates, level of accommodation and terms for cancellation were identical to those of Travelocity. It's been 5 emails and one week later I have no resolution. I do however appreciate the opportunity to complete my online survey about your customer service!

User's recommendation:
Only book at the last minute and don't expect a reply from customer service

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ID
#1822814 Review #1822814 is a subjective opinion of poster.
Service
Travelocity Room Booking
Pros
  • Easy booking and terms of booking clearly indicated
Cons
  • Price guarantee when all terms met and confirmed not honored
Preferred solution
Price reduction

Travelocity - Cancel hotel

We will not be staying 3 nights. We only stayed 1 night and need to cancel the remainder of our reservation.
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ID
#1822357 Review #1822357 is a subjective opinion of poster.
Service
Travelocity Room Booking
Pros
  • E-mail confirmation
  • Reasonable pricing
  • Website
Preferred solution
Price reduction

Travelocity Reviews

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Travelocity reviews

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Verified Reviewer

Travelocity - Do not use this company! Refused to cancel reservation on hotel even though hotel advertised free cancellations!

1.0
Details
Made a reservation for a hotel and wanted to cancel because not able to make trip. Travelocity has a ridiculous policy of cancellations have to be made within 24 hours of booking. How can one know if an advance booking of more than a month cant be made due to unforeseen circumstances? I am a senior citizen and feel mistreated by your company!
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ID
#1807930 Review #1807930 is a subjective opinion of poster.
Service
Travelocity Room Booking
Pros
  • Thier fairness
Cons
  • Support for problems
Loss
$179
Preferred solution
Full refund
1.0
Details
I just got a phone call from the hotel, "when will you be checking in?" I informed them that I did not make a reservation. I checked availability. I did not make a reservation. So the desk clerk, who, btw was very nice and I also apologized for any erroneous...
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ID
#1697843 Review #1697843 is a subjective opinion of poster.
Location
Klamath Falls, Oregon
Service
Travelocity Room Booking

Travelocity - Hotel nightmare scam

1.1
Details
I booked a hotel and Travelocity said that it would be 110 a night plus an $88 property fee only to find out that they charge me for two nights. a total of $441 we were on the phone for about four and a half hours with Travelocity. only for them to continuously Walkers around in circles and give us new people. to talk to you and. Amazon hold multiple times please number book from Travelocity it's a huge scam.
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ID
#1625797 Review #1625797 is a subjective opinion of poster.
Service
Travelocity Room Booking
Reason of review
Poor customer service
Loss
$441
Preferred solution
Full refund

Travelocity - Canceling 3mths ahead of time ??? I cant

Ur telling me 3mths ahead of time i cant cancel my booking...wow really...a hotel in the usa...really..not iran...yes a hotel right here in zanesville,ohio...u shouldnt even have a nonrefunding hotel on your web-site...non refunding...seriously....this will also b my last dealing with travelocity too....
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ID
#1497705 Review #1497705 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Service
Travelocity Room Booking
Reason of review
Return, Exchange or Cancellation Policy

Travelocity - The worst ever!

1.0
Details
nothing but lies and runarounds!! this company should be investigated by the FBI !!! BEWARE!!!!!!
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ID
#1476929 Review #1476929 is a subjective opinion of poster.
Location
Tucson, Arizona
Service
Travelocity Room Booking
Reason of review
Pricing issue
Loss
$35
Preferred solution
Price reduction
We would not stay there the second night and asked front desk to refund money and they said they could not because paid through Travelocity. And the people were very rude. I then contact Travelocity and they acted like they were gonna help but in the end said they...
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1 comment
Machele
#1594180

Your situation is a good example of why you should never book lodging, air travel or car rentals thru a third party like Travelocity. The hotel was quite correct---you booked thru a third party, not the hotel and you paid the third party, not the hotel. When you book thru a third party, you are locked into them for any problems, etc.

ID
#1396240 Review #1396240 is a subjective opinion of poster.
Location
Austin, Texas
Service
Travelocity Room Booking
Reason of review
Return, Exchange or Cancellation Policy