Travelocity - Denied Refund regarding Hotel safety

I booked a room at a hotel based on the website pictures. I just drove right past when I went to check in. I did not feel safe at that hotel. I never ever checked in based on their cancellation policy. However you would think that a single woman who did not feel safe on the property they could make an exception. I even when on to the same website and booked another hotel for the same night in an area I felt safer in. I was told today that I would not be receiving a credit for a hotel stay that I did not stay in. I will never use nor will I ever recommend Travelosity website again.
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ID
#1007568 Review #1007568 is a subjective opinion of poster.
Service
Travelocity Room Booking
Reason of review
Return, Exchange or Cancellation Policy
Loss
$82
Preferred solution
Full refund

TRAVELOCITY NITEMARE

1.0
Details
TRAVELOCITY NEARLY RUINED MY VACATION. THEY BOOKED MY HOTEL IN THE WRONG NAME. I STOOD AT THE AIRPORT FOR THREE HOURS. I WAS IN A TOWN I HAD NEVER BEEN IN BATTLING TO PRESERVE MY DATA CALLING BACK AND FORTH THE HOTEL AND TRAVELOCITY. I WAS FRUSTRATED AS THEY UTILIZE OVERSEAS OPERATORS TO HANDLE US BASED ISSUES. THE HOTEL COULD NOT ACCEPT MY RESERVATION AS THE NAME CONFLICT PROHIBITS THEM FROM ALLOWING ME INTO THE FACILITY. I COULD HEAR THE FRUSTRATIONS THEY HAVE BEEN EXPERIENCING UTILIZING THESE SECOND PARTY $30 - $40 OFF BOOKING AGENTS. THE STRESS THEY ADD TO THE VACATIONING OR BUSINESS EXPERIENCE IS NOT WORTH YOUR SAFETY AND PEACE OF MIND, AT THE LAST MINUTE I HAD TO REBOOK MY ENTIRE HOTEL STAY. ALL THIS WHILE SITTING OUTSIDE OF THE AIRPORT FILLED ITH ANXIETY AFTER HAVING BEEN LEFT ON HOLD NEARLY AN HOUR AT THE AIRPORT! THE BEST OPTION THEY LEFT ME WITH WAS A $50 CREDIT TOWARD MY STAY. UNBELIEVABLE! --
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ID
#989730 Review #989730 is a subjective opinion of poster.
Service
Travelocity Room Booking
Cons
  • Overseas customer service
Reason of review
Poor customer service
Loss
$700
Preferred solution
Full refund
Tags
  • hotel scam
  • Travelocity Let Down

Travelocity - Pretty Fishy

I booked a room for 1 night in San Juan. I put the date in the online reservation for Jan 4-5. I looked over the page and then hit submit. I then looked at my confirmation. The confirmation had the dates as Dec 12-13. I tried to find somewhere on the website to change the reservation dates. I was instructed by the website to contact the hotel directly. I did. They said I needed to contact Travelocity. I FINALLY found their number on the internet--not their website. I got an agent on the line. I said that I had made a mistake in booking the date. She got my itinerary number, etc. and pulled up my booking. SHE said, "You put the Jan 4-5 dates on the website and the confirmation had them incorrect." That is indeed what happened, but I didn't tell her that. She said she'd do her best to correct this and not charge me any fees, but she'd need to contact the hotel. Really? I'd already contacted the hotel and was told it wasn't up to them. After a few minutes she came back on the line and told me all was well; however, the rate had gone up by $33. Hmmmm---that fast. As I really need this room, I didn't complain. Then she told me that for my inconvenience I would have a $50 credit next time I booked with Travelocity. That's not happening. I agree with other posters---FRAUD.
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ID
#968109 Review #968109 is a subjective opinion of poster.
Service
Travelocity Room Booking
Reason of review
Return, Exchange or Cancellation Policy

Travelocity - VERY BAD EXPERIENCE!

1.0
Details
I GET A CUPON $50 FROM TRAVELOCITY. WHEN I WANT TO USE IT FOR HOTEL RESERVATION THEY TOLD ME THEY CAN NOT DO IT. THIS PEOPLE ARE LIERS AND SELLING PEOPLES MONEY. ALSO THEY DO NOT SPEAK WELL ENGLISH. IT IS TIME TO WORK WITH US PEOPLE NOT WITH INDIA. IT IS NOT A FIRST TIME I HAVE VERY BAD EXPERIENCE WITH PEOPLE IN INDIA. PLEASE DO NOT USE TRAVELOCITY!!!! IF YOU WANT A GOOD RESERVATION USE OTHER COMPANY NEVER TRAVELOCIY.!!!!!
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ID
#957328 Review #957328 is a subjective opinion of poster.
Service
Travelocity Room Booking
Cons
  • Never moore i will buy on travelocity
Reason of review
Poor customer service
Loss
$50

Travelocity - Room Booking Review from Seattle, Washington

1.0
Details
I made a hotel reservation through Travelocity and was not told into after I had given my information that it was non-refundable. Go through the hotel website not Travelocity. If I had known the non-refundable up front I would not have made the reservation.
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1 comment
Anonymous
#1214274

I realize this was filed in error. It is not about Travelocity.

My apologies to travelocity and others using this site. i don't really have fifty words to say about this but can not post it until I have met the minimum. Hmm.

I guess I could say I am really really really really really sorry.

ID
#920687 Review #920687 is a subjective opinion of poster.
Service
Travelocity Room Booking
Reason of review
Not as described/ advertised

Travelocity price scams

1.7
Details
booked a hotel reservation itinerary # 7199595209529 on Mon 7/25 for 8/11-8/13 at a price of $86.00. I realized after I printed the confirmation that there was an error and it only booked for one night. I called the hotel and they told me I need to contact travelocity to make a change. I was not able to locate the ph# on the website so I asked the hotel clerk for the phone number. I then called travelocity and explained my situation, the representative, Marcy told me that she would call the hotel and see what could be done. Marcy put me on hold then gets back on the line to tell me there is a 100% charge to cancel the reservation and make a new one. Marcy said she wanted to speak to her supervisor and would call back in 24 to 48 hours. I wanted till Thursday and tried to contact Marcy. I was connected to John L. who told me that Marcy did not leave any notes that I had called earlier in the week. John told me he could book a second room for $106.00 plus tax. I asked why was the price higher and was told that this was the current rate. I asked why I should have to pay the current rate since I had booked on Monday 7/25. John then told me that he would speak with his supervisor ( I should have known then that I was in trouble!!) He gave me a reference number of #1871212. I did not hear from John at all on Thursday, so Friday I called back and spoke with Lauren. I gave her the ref#, which she told me did not exist!!! I asked if there were any notes in my account, she said no! I then gave Lauren the who story and when I was done I discovered the phone was disconnected!! I then called back and spoke to Sam (female) who after explaining the whole story again told me that the additional night would be $140.00!!! So this is my Travelocity story and I expect that they don't read their face book page any more than they take notes!!! I will post this on my Facebook, twitter and Instagram page so that hopefully no else needs to be taken advantage in this way. Oh by the way, I called the hotel direct and received the same quoted price of $140.00.....so much for Travelocity's deals!!!
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ID
#890942 Review #890942 is a subjective opinion of poster.
Service
Travelocity Room Booking
Reason of review
Poor customer service

Travelocity is a RIPOFF!!!!

1.9
Details
I made a reservation over the phone with a customer service rep. When I got to the hotel, they couldn't find my reservation. The hotel found the reservation but it was made on July 24 instead of April 24. I called Travelocity and they admitted it was their mistake. They said the only way it could be resolved was to pay for another room and they would the first reservation. After being placed on hold for almost an hour, I had to pay it, because I was already at the hotel. I was already owed a refund for a reservation for the night before at a different hotel (another story) Of course I never got either refund. Travelocity sent several refund receipts showing they processed the refund, but my bank never received it. Now my bank is investigating it and they said there's no guarantee it will be approved.
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ID
#852862 Review #852862 is a subjective opinion of poster.
Service
Travelocity Room Booking
Cons
  • Refund
  • Customer service
Reason of review
Poor customer service
Loss
$185
Preferred solution
Full refund

Travelocity - Unsatisfied and pissed off

I booked 3 nights in Delhi in January 2016. When I got to the hotel, they said they wouldn't accept my voucher, they said they did not make business with expedia/travelocity. So I had to pay the hotel again in order to get a room for my trip. I am pissed off that travelocity advertised a hotel to which they do not conduct business with or else I would of chosen a different hotel or different company. When I came back from my trip, travelocity did not want to refund me. They wanted a proof that I paid twice, but I did not have a receipt because I paid cash. My worst complaint, is not getting my money back, but the unprofessionalism of people working in customer service. I had to call twice, I wrote 2 emails and they never wrote back. WTF...
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ID
#840084 Review #840084 is a subjective opinion of poster.
Service
Travelocity Room Booking
Cons
  • Dishonest practices
Reason of review
refund and bad custumer service
Loss
$129
Preferred solution
Full refund

Travelocity - Worst Experiance ever!! Dont use THEM. RIPOFF Lost over $1000 dollars.

3.5
Details
We had a hotel reservation we needed to due to a cancelled flight. We called them and they said they'd handle it and confirm the next morning. The next morning we started calling them as no one had tried to contact us?? We have emailed, sent a certified letter and have called many times and no one and I mean NOONE HAS EVER TRIED TO CONTACT US!!!??? We will never use them and will let everyone we know not to do so as well that's for sure. UNACCEPTABLE THEY ACT LIKE THEY ADD VALUE BUT ACTUALLY TAKE AWAY ANY ADVANTAGE!. Just call the hotels and reservations directly and you are better off!
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ID
#834742 Review #834742 is a subjective opinion of poster.
Service
Travelocity Room Booking
Pros
  • Will never use again
Reason of review
Poor customer service
Tags
  • travelocity travel scam

Travelocity - Terrible company

1.0
Details
I recently booked a hotel room through this company. When I received the charges and found that they were in US dollars, I chose to cancel, as it was too much money. I was not refunded the full amount. The company could not resolve the issue by email, even though I had received an email confirming that I would be refunded the full amount. I had to call, and when speaking to the representative Becky, she was very unhelpful and I had a long wait to speak with a supervisor. The issue is still not resolved. Although the company says that there are no cancellation fees, that is not necessarily true. Avoid booking with them at all costs in the future.
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ID
#826379 Review #826379 is a subjective opinion of poster.
Service
Travelocity Room Booking
Reason of review
Poor customer service
Loss
$15
Preferred solution
Full refund