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I booked a Jamaica travel package thru Travelocity.Air was fine.

Hotel was overbooked and we were not allowed to stay there for the 1st night. They sent us to a completely unsafe, horrible hotel for the night, which we opposed. We had to go find our own room for the night. Hotel said we would be refunded for that night by contacting Travelocity.

Travelocity says no - we should have contacted them during our vacation (out of the country - without a phone in our room.) Garden view with 2 beds was booked. Received Parking lot view with 1 bed and an uncomfortable pull out couch with no bedding.

Travelocity couldn't care less.Do Not Use Travelocity unless you want your vacation ruined.

Review about: Travelocity Vacation Package.

Monetary Loss: $1500.

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Anonymous
#255956

Hello from Travelocity.I'm sorry to hear about the difficulties you encountered on your trip.

Please email me at joel.frey@travelocity.com with your Trip ID and I'll have one of our senior agents take another look at your case.

Hopefully, we can take the necessary steps to win back your confidence.Thanks.

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