I got a promotional email from Travelocity with a $100 coupon if I book a four nights hotel stay. Good deal?
Not in Travelocity Universe! While booking there was no box provided for a promotional code to enter so I called their Indian customer service, and spent an hour and a half on the phone, trying to explain what I'm trying to do, the guy was putting me on hold every two minutes for 15 minutes, finally he agreed, they have a technical problem on the site, which prevents people entering promotional codes. Nice? It gets better!
When I asked him to book it for me, and seating on hold for another 30 minutes, he came back to me saying: this code is invalid. I read him the entire email including the disclaimer, and then he said, I need to print it out and fax it to him, and he'll get back to me in couple of days! Why fax? Because they don't deal with emails!
These are his words! I couldn't take it any longer, I booked this hotel on Hotels.com and guess what? It was cheaper!
I just don't understand how a company with such attitude towards customers can stay in business?